KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. When customers arrive with a problem, question or enquiry, KronoDesk will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions. For those enquiries that do not match an existing article or have not yet been discussed in a support forum, KronoDesk will direct the customer to log a help desk ticket. The system provides an easy-to-use help desk submission form that gathers the appropriate information to ensure a speedy resolution of the problem.
Are you drowning in support emails and need a way to manage your company’s help desk? Do you find that customers keep calling with the same questions over and over again, and you’d like a way to allow them to help themselves?
KronoDesk offers a simple and easy to use destination for all their support needs. If they have a problem, question or enquiry, KronoDesk will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions.
KronoDesk makes its customers save time and effort they used to spend checking separate systems for help desk tickets, support requests and forum posts. Now, they can use the customizable agent dashboard, view all their assigned tickets and monitor incoming forum posts and check for new tickets all from the same screen.
KronoDesk can also be used to create knowledge base articles, FAQs, whitepapers and forum posts to document common problems and the possible solutions efficiently with minimum time and effort that used to be spent dealing with routine enquiries.
Try KronoDesk today and find out the difference for yourself.
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