Cloudswave Score for HappyFox
Rating based on 16 Critic Reviews
Matthew Guay, on Zapier
The most important feature in a help desk app is replying to your customers—but almost every support app covers that. HappyFox stands out through its detailed reports, time tracking, simple replies, and mobile help toolkit—tools that make your help system more valuable and help you feel safe that your data is portable if you ever decide you needed to move.
We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.
Apur Deshpande, on GetApp
I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.
Pros : Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.
Cons : Nothing in specific.....................
Tzachi Aviv, on GetApp
I love using the HappyFox app, help me manage all It calls and solved them in order
Pros : very intuitive
Cons : First log in is slow
Lee Howley, on TrustRadius
HappyFox Use Cases and Deployment ScopeHappyFox is taking the place of our old, broken, and ill-managed Help Desk solution for our IT department. Any of our company's 200+ employees can access the easy to use portal to report IT related issues to our team. HappyFox has provided a considerable increase in transparency that lets us more accurately track a ticket and any correspondence between staff and customers. Most importantly, this solution works the way we do, by email and is entirely device agnostic via it's beautiful web interface.
Pros : Smart Rules - Easily create triggers that run based on a variety of criteria. This allows for easily moving tickets through our process. An awesome example is our manager's ability to assign tickets to technicians right from their email simply by responding to the ticket in a certain way. This prevents the opening of a web browser or the mobile app to complete basic functions. Removing one step from the process has already saved us countless hours.Easy to use and clean interfaces all around. Whe
Cons : Making changes on the mobile apps could be easier (Assigning a technician or providing a due date). It currently must be done through a ticket update which is not intuitive after having used the full web interface where the fields can be updated simply by clicking on the desired field.Reporting can be a little tricky to get the hang of. More over it would be better if it was possible to customize from the ground up rather than having to use some semblance of what they have provided. However, the
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