Logo for HappyFox

HappyFox

Logo for HappyFox

HappyFox Coupons, Reviews, Comparisons and Alternatives


About HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats,voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

  • 78

    Score

    16 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

  • Claim your badge

  • Claim your badge

Features & Specifications

Key Features

  • Convert emails into tickets
  • Intutive user interface
  • In-depth reporting
  • Smart rules for automation
  • SLA Management
  • Personalize Queue
  • Canned actions
  • Knowledge base & FAQ
  • Custom fields
  • Escalate tickets

Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Portuguese, Polish, Ukrainian, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, JSON, REST .
Access the API documentation
Integrations
HappyFox integrates with Zapier and more than 29 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
78
#11
Domain Authority 57
#14
Alexa Rank 61088
#15
Facebook 91
#3
Twitter 55
#5
Google+ 43
#4
Integration 74
#6
Security 50
#3
Support options 100
#1
Platforms 100
#1
Show / Hide category leader in Radar

HappyFox Demo Video

HappyFox Screenshots

Plans & Pricing

Popular

$29
for 1 Month / 1 user(s)

Features

  • 10 Ticket Categories
  • 25 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • Basic On-boarding
  • 24 / 7 Email Support
  • Live Chat Support From 8 AM-5 PM (Mon-Fri)
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • 2 Pages Facebook Integration
  • 1 Account Twitter Integration
  • CRM Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • REST API
  • Embeddable Widget

Mighty

$39
for 1 Month / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 50 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • 3 brands with Custom Domain
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • 4 hrs Free On-boarding
  • 24 / 7 Email Support
  • Phone Support From 8 AM-5 PM (Mon-Fri)
  • Live Chat Support From 8 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • API Professional Support
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 3 Pages Facebook Integration
  • 2 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Fantastic

$59
for 1 Month / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 200 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • 5 brands with Custom Domain
  • Multi-lingual Knowledge Base
  • Multi-brand Help Desk with SSL Support
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Smart Rule Metrics
  • Satisfaction Survey Reporting
  • Custom Dashboard
  • Support Center Reporting
  • Custom Fields Breakdown in Reports
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Your Own Single Sign-on(JWT)
  • Digitally Signed Emails (DKIM)
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • 8 hrs Free On-boarding
  • 24 / 7 Email Support
  • Phone Support From 8 AM-5 PM (Mon-Fri)
  • Live Chat Support From 5 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • API Professional Support
  • EU Data Center Hosting (optional)
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 5 Pages Facebook Integration
  • 5 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • SMS Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Enterprise

$79
for 1 Month / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 500 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • Lite Users
  • 10 brands with Custom Domain
  • Multi-lingual Knowledge Base
  • Multi-brand Help Desk with SSL Support
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Smart Rule Metrics
  • Satisfaction Survey Reporting
  • Custom Dashboard
  • Support Center Reporting
  • Custom Fields Breakdown in Reports
  • iPad Reporting App
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Your Own Single Sign-on(JWT)
  • Digitally Signed Emails (DKIM)
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • Professional On-boarding
  • 24 / 7 Email Support
  • Phone Support From 5 AM-5 PM (Mon-Fri)
  • Live Chat Support 24 / 7
  • Customizable Support Widget
  • API Professional Support
  • EU Data Center Hosting (optional)
  • Uptime SLA
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 7 Pages Facebook Integration
  • 7 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • SMS Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Popular

$228
for 1 Year / 1 user(s)

Features

  • 10 Ticket Categories
  • 25 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • Basic On-boarding
  • 24 / 7 Email Support
  • Live Chat Support From 8 AM-5 PM (Mon-Fri)
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • 2 Pages Facebook Integration
  • 1 Account Twitter Integration
  • CRM Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • REST API
  • Embeddable Widget

Mighty

$348
for 1 Year / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 50 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • 3 brands with Custom Domain
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • 4 hrs Free On-boarding
  • 24 / 7 Email Support
  • Phone Support From 8 AM-5 PM (Mon-Fri)
  • Live Chat Support From 8 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • API Professional Support
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 3 Pages Facebook Integration
  • 2 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Fantastic

$588
for 1 Year / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 200 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • 5 brands with Custom Domain
  • Multi-lingual Knowledge Base
  • Multi-brand Help Desk with SSL Support
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Smart Rule Metrics
  • Satisfaction Survey Reporting
  • Custom Dashboard
  • Support Center Reporting
  • Custom Fields Breakdown in Reports
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Your Own Single Sign-on(JWT)
  • Digitally Signed Emails (DKIM)
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • 8 hrs Free On-boarding
  • 24 / 7 Email Support
  • Phone Support From 8 AM-5 PM (Mon-Fri)
  • Live Chat Support From 5 AM-5 PM (Mon-Fri)
  • Customizable Support Widget
  • API Professional Support
  • EU Data Center Hosting (optional)
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 5 Pages Facebook Integration
  • 5 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • SMS Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Enterprise

$828
for 1 Year / 1 user(s)

Features

  • Unlimited Ticket Categories
  • 500 GB Attachment Store
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • Lite Users
  • 10 brands with Custom Domain
  • Multi-lingual Knowledge Base
  • Multi-brand Help Desk with SSL Support
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Smart Rule Metrics
  • Satisfaction Survey Reporting
  • Custom Dashboard
  • Support Center Reporting
  • Custom Fields Breakdown in Reports
  • iPad Reporting App
  • SSL Certificate Hosting(Custom Domain)
  • Single Sign-on (Google Apps/SAML)
  • IP Based Restriction
  • Your Own Single Sign-on(JWT)
  • Digitally Signed Emails (DKIM)
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Dashboard
  • Ticket Filters
  • Export tickets to CSV or Excel
  • Build your Own Reports
  • Reports on Custom Fields
  • Role Based Security
  • On-boarding/Migration Assistance
  • Professional On-boarding
  • 24 / 7 Email Support
  • Phone Support From 5 AM-5 PM (Mon-Fri)
  • Live Chat Support 24 / 7
  • Customizable Support Widget
  • API Professional Support
  • EU Data Center Hosting (optional)
  • Uptime SLA
  • Customisable Status/Priority
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor for Support Center
  • Custom Domain Mapping
  • 7 Pages Facebook Integration
  • 7 Accounts Twitter Integration
  • CRM Integration
  • Phone Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Remote Desktop Integration
  • Ecommerce Integration
  • SMS Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Showing 6 out of 19 - View All

HappyFox Integrations

logo for Zapier

Zapier

Cloud Integration

HappyFox integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Learn More

logo for Wordpress

Wordpress

Shopping Cart

HappyFox integrates with Wordpress. WordPress is one of the best CMS platforms that helps you create a blog or a website started in n...
Learn More

logo for Twilio

Twilio

Communication

HappyFox integrates with Twilio. Twilio delivers to developers a robust API for phone services which enables the user to make and ...
Learn More

logo for SnapEngage

SnapEngage

Live Chat

HappyFox integrates with SnapEngage. No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and...
Learn More

logo for SmartSignin

SmartSignin

Password Management

HappyFox integrates with SmartSignin. SmartSignin is the secure way for organizations to manage and control access to cloud application...
Learn More

logo for Shopify

Shopify

Shopping Cart

HappyFox integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

View All

Critic Reviews

  • 78

    Cloudswave Score for HappyFox

    Rating based on 16 Critic Reviews

    15 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • The most important feature in a help desk app is replying to your customers—but almost every support app covers that. HappyFox stands out through its detailed reports, time tracking, simple replies, and mobile help toolkit—tools that make your help system more valuable and help you feel safe that your data is portable if you ever decide you needed to move.

    Pros :

    Cons :

  • We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.

  • HappyFox Use Cases and Deployment ScopeHappyFox is taking the place of our old, broken, and ill-managed Help Desk solution for our IT department. Any of our company's 200+ employees can access the easy to use portal to report IT related issues to our team. HappyFox has provided a considerable increase in transparency that lets us more accurately track a ticket and any correspondence between staff and customers. Most importantly, this solution works the way we do, by email and is entirely device agnostic via it's beautiful web interface.

    Pros : Smart Rules - Easily create triggers that run based on a variety of criteria. This allows for easily moving tickets through our process. An awesome example is our manager's ability to assign tickets to technicians right from their email simply by responding to the ticket in a certain way. This prevents the opening of a web browser or the mobile app to complete basic functions. Removing one step from the process has already saved us countless hours.Easy to use and clean interfaces all around. Whe

    Cons : Making changes on the mobile apps could be easier (Assigning a technician or providing a due date). It currently must be done through a ticket update which is not intuitive after having used the full web interface where the fields can be updated simply by clicking on the desired field.Reporting can be a little tricky to get the hang of. More over it would be better if it was possible to customize from the ground up rather than having to use some semblance of what they have provided. However, the

View All

User Reviews


  • 1 In total

    4
    1
  • User review from

    Sean Caruana

    For a while, when implementing customer support systems, I always resorted to ZenDesk. I decided to try integrating with HappyFox on a particular project, and can definitely recommend it to anyone looking for a ZenDesk alternative, for some reason or other. HappyFox is first and foremost a cloud-based product. This differs from many open-source customer support help-desk applications which must be hosted and deployed manually.

    The benefits of HappyFox providing an already hosted, cloud-based solution, is that there is no need to store, maintain and secure customer data and ticket-related data. This is all handled by HappyFox. Therefore, not only do users not have to implement customer support software but by using HappyFox's services, there is also no need to store and maintain data. This means that there is no need to invest in servers, security engineers and network administrators to handle the hosting of support-related software and tickets. Since HappyFox is cloud-hosted and web-based, it is possible for support personnel to log in from anywhere, as they do not need to have any special software installed, other than a web browser. Mobile apps are also available for iOS and Android, which also means that customers can seek support while on the go too. Managing tickets from a support personnel's point of view is very organized.

    Besides, HappyFox not only focuses on getting through tickets as quickly as possible, but it also includes a variety of features aimed towards minimizing the amount of tickets that are created. One such mechanism is a rule engine that can be used for support personnel to automate tasks based on a definable set of rules. Furthermore, it is possible to create detailed self-help sections for customers to access, similar to frequently asked questions (FAQs), however highly customizable. The idea of HappyFox is, therefore, to first encourage users to solve their problems before chatting with a customer support representative. If the problem cannot be solved, a support ticket can then be created. While there are many advantages to using HappyFox, there are however some slight issues. First of all, assigning priorities to tickets and attempting to figure out which tickets are the most urgent, are not as easy and organised as ZenDesk. Secondly, there are very few options for customised reporting.

    Pros :

    • Android and iOS apps are available.
    • Cloud-based.
    • Customizable self-help sections are available.
    • Dashboard contains helpful information at a glance.
    • Tasks can be automated based on definable rules.

    Cons :

    • Prioritizing tickets is not as useful as ZenDesk's.
    • Custom reports are limited.

    • December 14, 2015
View All Alternatives

Alternatives to HappyFox

HappyFox

Free Download: Knowledge Management Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best Knowledge Management software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the Detailed comparison of the 10 best Help Desk and Ticket Management softwares white paper..

The white paper has been sent to your email. You can also download it right now from this URL: Detailed comparison of the 10 best Help Desk and Ticket Management softwares


Detailed comparison of the 10 best Help Desk and Ticket Management softwares