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Freshservice Coupons, Reviews, Comparisons and Alternatives


About Freshservice

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwide. It' s designed, using ITIL best practice, to help IT companies to focus on what’s most important exceptional service delivery and consumer satisfaction. In addition to supporting their service desk and ITSM needs, these clients choose Freshservice based on ease to use, the speed of setup, customer service, and affordability.

The software has an intuitive UI, is effortlessly configurable and customizable to meet clients’ exact requirements, and is easily integrated with other business and IT systems. It has native integrations with some popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speeds up deployment and reach. 

Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide.

  • 74

    Score

    5 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features


Specifications

Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Chinese, Portuguese, Polish, Danish, Norwegian, Swedish
Serviceable Area
Albania,  Argentina,  Australia,  Austria,  Bahamas,  Bahrain,  Barbados,  Belarus,  Belgium,  Belize,  Bolivia,  Bosnia and Herzegowina,  Brazil,  Bulgaria,  Cambodia,  Canada,  Chile,  China,  Colombia,  Costa Rica,  Croatia,  Czech Republic,  Denmark,  Dominican Republic,  Ecuador,  Estonia,  Fiji,  Finland,  France,  Germany,  Guatemala,  Honduras,  Hong Kong,  Hungary,  India,  Indonesia,  Ireland,  Israel,  Italy,  Jamaica,  Japan,  Jordan,  Korea, Republic of,  Kuwait,  Liechtenstein,  Luxembourg,  Malaysia,  Mexico,  Netherlands,  New Zealand,  Nicaragua,  Norway,  Oman,  Panama,  Paraguay,  Peru,  Philippines,  Poland,  Portugal,  Puerto Rico,  Qatar,  Romania,  Russian Federation,  Saudi Arabia,  Singapore,  Spain,  Sweden,  Switzerland,  Thailand,  Trinidad and Tobago,  Turkey,  United Arab Emirates,  United Kingdom
Supported Platforms
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App IOS
  • Mobile App Android
Integrations
Freshservice integrates with SurveyMonkey and more than 6 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
74
#2
Domain Authority 46
#0
Alexa Rank 37166
#1
Integration 100
#1

Freshservice Demo Video

Freshservice Screenshots

Plans & Pricing

Blossom

$348
for 1 Year / 1 user(s)

Features

  • CMDB
  • Satisfaction Surveys
  • Time Tracking
  • Unlimited End Users
  • Multiple Helpdesk Emails
  • Up to 3 agents
  • Up to 100 free assets
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • 100 End Users
  • 100 Free Assets

Garden

$588
for 1 Year / 1 user(s)

Features

  • Problem Management
  • Change Management
  • Release Management
  • Custom Roles
  • Portal Customization
  • CMDB
  • Satisfaction Surveys
  • Time Tracking
  • Unlimited End Users
  • Multiple Helpdesk Emails
  • Up to 3 agents
  • Up to 100 free assets
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • 100 End Users
  • 100 Free Assets

Estate

$948
for 1 Year / 1 user(s)

Features

  • Integrated Game Mechanics
  • Round Robin Assignment
  • Custom SSLandTrusted IP
  • Service Catalog
  • Contract Management
  • Problem Management
  • Change Management
  • Release Management
  • Custom Roles
  • Portal Customization
  • CMDB
  • Satisfaction Surveys
  • Time Tracking
  • Unlimited End Users
  • Multiple Helpdesk Emails
  • Up to 3 agents
  • Up to 100 free assets
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • 100 End Users
  • 100 Free Assets

Sprout

Features

  • Up to 3 agents
  • Up to 100 free assets
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • SLA Management
  • 100 End Users
  • 100 Free Assets

Showing 6 out of 7 - View All

Freshservice Integrations

logo for SurveyMonkey

SurveyMonkey

Online Survey

Freshservice integrates with SurveyMonkey. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy...
Learn More

logo for FreshBooks

FreshBooks

Accounting

Freshservice integrates with FreshBooks. FreshBooks is an online invoicing and time tracking service that saves you time and makes you loo...
Learn More

logo for Pivotal Tracker

Pivotal Tracker

Project Management

Freshservice integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
Learn More

logo for Jira

Jira

Project Management

Freshservice integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
Learn More

logo for Zapier

Zapier

Cloud Integration

Freshservice integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Learn More

logo for Google Calendar

Google Calendar

Scheduling

Freshservice integrates with Google Calendar. Google Calendar is a free time-management web application offered by Google. It became available ...
Learn More

View All

Critic Reviews

  • 74

    Cloudswave Score for Freshservice

    Rating based on 5 Critic Reviews

    4 Favorable reviews
    80 %
    1 Mixed reviews
    20 %
    0 unfavorable reviews
    0 %
  • Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

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User Reviews

View All Alternatives

Alternatives to Freshservice

Freshservice

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