Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwide. It' s designed, using ITIL best practice, to help IT companies to focus on what’s most important exceptional service delivery and consumer satisfaction. In addition to supporting their service desk and ITSM needs, these clients choose Freshservice based on ease to use, the speed of setup, customer service, and affordability.
The software has an intuitive UI, is effortlessly configurable and customizable to meet clients’ exact requirements, and is easily integrated with other business and IT systems. It has native integrations with some popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speeds up deployment and reach.
Freshservice is part of the Freshdesk product family, whose flagship product is the leading customer support solution Freshdesk – with more than 80000 customers worldwide.
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Freshservice integrates with SurveyMonkey. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy...
Freshservice integrates with FreshBooks. FreshBooks is an online invoicing and time tracking service that saves you time and makes you loo...
Freshservice integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
Freshservice integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
Freshservice integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Freshservice integrates with Google Calendar. Google Calendar is a free time-management web application offered by Google. It became available ...
Cloudswave Score for Freshservice
Rating based on 5 Critic Reviews
Alexis Casanis, on GetApp
Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.
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