Lithium is a complete social media management software for increasing community engagement, providing customer device through social, and for sharing and producing social media content. Lithium covers three core areas: Online Communities, Social Media Marketing and Social Media Analytics.
Within these core areas, Lithium provides a vast range of features and capabilities. You can use Lithium to post content, social pictures and videos across your networks. Customer service agents can use the app to collect all incoming posts and queries from social media, categorizing them using tags, and routing them to the appropriate agent. The integrated CRM lets you create cases, view customer profiles and access interaction history.
Community managers can use the Lithium to grow their online presence through discussion boards, blogs, Q
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Cloudswave Score for Lithium
Rating based on 3 Critic Reviews
Robert Thomson, on TrustRadius
Lithium Social Web Use Cases and Deployment ScopeWe currently use Lithium Social Web across various areas of the Organisation from Marketing teams to our Customer Support teams for different parts of the business. Our teams in different areas using Lithium Social Web work closely and using this platform allows greater collaboration and a more seamless experience for our customers who contact us through various social streams and branded social accounts relating to different products and services.
Pros : Case Management and conversation focused. Agents work on conversations which are grouped by author, historic interactions are available at a fingertip so context is always available. Lithium Social Web removes the hassle of tracking multiple interactions with the same user across various social platforms and presents all interactions as conversations.Ownership, agents assign a conversation to themselves when selecting it, this removes confusion. Only one agent can be assigned to a conversation a
Cons : Analytics are improving, this is a new area for Lithium Social Web as part of the ongoing development of the product. We've seen a lot of new analytics added recently. Dashboards and more granular reporting or customisation of reporting is the only thing lacking.Mobile Analytics missing, Social is a fast moving space, some leadership and execs would love to have access to key metrics and analytics data through a smartphone while on the move to keep them on top of the latest trends and issues.Das
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