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Get Satisfaction

Get Satisfaction Reviews and Cloudswave Rating

  • 77

    Cloudswave Score for Get Satisfaction

    Rating based on 19 Critic Reviews

    13 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • Got Satisfaction with GetSatisfaction

    Get Satisfaction Use Cases and Deployment ScopeGetSatisfaction was used to create a central hub for customer service offerings for a new product. The new product direction was supposed to make the customer experience easier, for both the customer and the employees, so GetSatisfaction was put in place to help achieve that goal. The customer service process prior to GetSatisfaction was through email or direct contact means, which made question and answers, feature requests, and bug reporting difficult to track and maintain. GetSatisfaction allowed us to centralize all the information in one location where duplicate requests or issues could be handled, and customers could help service themselves using the Search and Forum approach that GetSatisfaction employs. It also allowed our QA and Engineering staff to keep status updates in front of customers for more transparency.

    Pros : The GetSatisfaction UI for users and administrators is pretty user friendly and inviting. The theme they used and functionality they have put together was thought with the end user in mind.The Search feature is one of the key points for GetSatisfaction, with how it suggests potential duplicates or similar threads first, for a user, before creating their own issue or post. This helped eliminate much of the duplicate requests and posts we were receiving.The ability to have different levels of admi

    Cons : GetSatisfaction provides an API for accessing information on users and use of the forum. It's still being built up, and while it has come far from where it initially was, it's a little difficult to work with and acquire the information you need.GetSatisfaction was designed with ease of use and quick deployment in mind. Because of this, the customization abilities are not as solid as more custom or open applications. They are improving this, but it provided several challenges for our purposes whe

    0 of 0 people found this review helpful

    Excellent product but mobile is weak.

    Get Satisfaction ProsIt's great at tagging products by user type and question type. We can then pipe this into our support system (e.g if there is a problem with a particular product or service). Great filteringIntegrates with Gira (ticketing and project management for product teams)Offers many widgets to customize look and feel. This is really stellar.Our users like it. Easy for them to use.

    0 of 0 people found this review helpful

    Get Satisfaction Lives Up to Its Name

    Get Satisfaction ProsSystem configuration and day-to-day management is straightforward and intuitive.Managing questions, ideas, and reported issues works well even as usage grows over time.Automated notifications about site activity and ability to route feedback helps to streamline managing the community.Analytics and reports allow you to dig into what's happening on a macro and micro level.

    0 of 0 people found this review helpful
    Read all reviews on TrustRadius
  • leverage the power of community

    Chances are, you´?¢re feeling pressure to do more with less. For customer success, there´?¢s only one way to make it happen´?¢ leverage the power of community. Community building isn´?¢t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they´?¢re having an issue, they´?¢re more likely to stick it out if they see other people doing the same thing.

    0 of 0 people found this review helpful

    Good App

    Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

    0 of 0 people found this review helpful

    integrates nicely with Salesforce Support Cloud

    From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • Top Choice for Forum Community

    What do you like best?

    The software is easy to use and manage. In fact, the software is so easy to use that you can create a community very quickly. Also, the team at Get Satisfaction is beyond helpful. From sales, to the launch implementation team, to the CEO... all parties had a vested interest in making sure my company's community was launched on time and as smoothly as possible.

    What do you dislike?

    Since the layout is optimized for engagement, there is little room for customization beyond adding basic branding and adding links.

    Recommendations to others considering the product

    If your goal is to create a customer forum that can be released quickly and easily then Get Satisfaction is the answer. However, if your goal is complete customization and branding then this product is not built for that purpose.

    0 of 0 people found this review helpful

    What do you like best?

    The software is easy to use and manage. In fact, the software is so easy to use that you can create a community very quickly. Also, the team at Get Satisfaction is beyond helpful. From sales, to the launch implementation team, to the CEO... all parties had a vested interest in making sure my company's community was launched on time and as smoothly as possible.

    What do you dislike?

    Since the layout is optimized for engagement, there is little room for customization beyond adding basic branding and adding links.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • With a system like Get Satisfaction, the customer communities organizations can set up are much more interactive, and even social. This built in ability to harness the power of the social Web seems to be giving companies like Get Satisfaction some more or less organic marketing juice for companies to help find and retain customers.

    0 of 0 people found this review helpful
  • GetSatisfaction is a simple way to capture customers’ moods without a lot of complex programming or analytics. By reviewing the qualitative comments customers make, you can gain valuable ideas for new products or enhancements to existing products.

    0 of 0 people found this review helpful
  • Get Satisfaction is no substitute for providing excellent customer service through your own website and contact centres, but it does offer a useful method of dealing with problems that may not have reached you otherwise. It also offers a way of getting some useful feedback on products and services, as well as enhancing your company's image as one that is open, transparent, and prepared to speak directly to customers. All in all, GetSatisfaction is a website that provides a possible alternative for both companies and customers to resolve online customer service queries.

    0 of 0 people found this review helpful
  • Get Satisfaction is well managed, well funded and extremely well poised to outpace the majority of market players.

    0 of 0 people found this review helpful
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