Get Satisfaction is the leading customer engagement platform, built from the ground up as a customer- facing community. More than 35 million consumers each month use Get Satisfaction‘s network to connect with each other to ask questions, share ideas, report problems, and truly engage with the brands and companies they care about. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device.
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Get Satisfaction integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Get Satisfaction integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Get Satisfaction integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
Get Satisfaction integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
Get Satisfaction integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
Get Satisfaction integrates with Hootsuite. Hootsuite is a social relationship platform that empowers users to execute social media strategie...
Cloudswave Score for Get Satisfaction
Rating based on 19 Critic Reviews
Authenticated Reviewer, on TrustRadius
Get Satisfaction ProsIt's great at tagging products by user type and question type. We can then pipe this into our support system (e.g if there is a problem with a particular product or service). Great filteringIntegrates with Gira (ticketing and project management for product teams)Offers many widgets to customize look and feel. This is really stellar.Our users like it. Easy for them to use.
Chances are, you´?¢re feeling pressure to do more with less. For customer success, there´?¢s only one way to make it happen´?¢ leverage the power of community. Community building isn´?¢t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they´?¢re having an issue, they´?¢re more likely to stick it out if they see other people doing the same thing.
Desiree A. , on G2 Crowd
What do you like best?
What do you like best?
The software is easy to use and manage. In fact, the software is so easy to use that you can create a community very quickly. Also, the team at Get Satisfaction is beyond helpful. From sales, to the launch implementation team, to the CEO... all parties had a vested interest in making sure my company's community was launched on time and as smoothly as possible.
What do you dislike?
Since the layout is optimized for engagement, there is little room for customization beyond adding basic branding and adding links.
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