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Get Satisfaction

Logo for Get Satisfaction

Get Satisfaction Coupons, Reviews, Comparisons and Alternatives


About Get Satisfaction

Get Satisfaction is the leading customer engagement platform, built from the ground up as a customer- facing community. More than 35 million consumers each month use Get Satisfaction‘s network to connect with each other to ask questions, share ideas, report problems, and truly engage with the brands and companies they care about. Engage with your customers Anywhere they are: your website, Facebook, via search, or on a mobile device.

  • 77

    Score

    19 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics

Specifications

Categories
Supported languages
English, French, Spanish, Italian, German, Portuguese, Swedish
Serviceable Area
Australia,  Canada,  China,  Germany,  India,  Japan,  United Kingdom,  United States
Supported Platforms
  • Web Based
API availability
API is available. Protocol / Formats : JSON, Atom, REST .
Access the API documentation
Integrations
Get Satisfaction integrates with Zendesk and more than 8 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support

Ratings Summary

Metric Score Rank
cloudswave Score
77
#6
Domain Authority 87
#0
Alexa Rank 22540
#8
Integration 83
#3
Support options 77
#2

Get Satisfaction Demo Video

Get Satisfaction Screenshots

Plans & Pricing

Start

$19
for 1 Month / 1 user(s)

Features

  • Moderators
  • 3rd Party Logins
  • Help Desk Integrations
  • Google Analytics
  • Moderation Tools
  • Customer Champions

Grow

$49
for 1 Month / 1 user(s)

Features

  • Moderators
  • 3rd Party Logins
  • Help Desk Integrations
  • Get Satisfaction for Facebook
  • Google Analytics
  • Moderation Tools
  • Customer Champions

Connect

$99
for 1 Month / 1 user(s)

Features

  • Moderators
  • 3rd Party Logins
  • Help Desk Integrations
  • Get Satisfaction for Facebook
  • Google Analytics
  • Moderation Tools
  • Customer Champions
  • Domain Aliasing
  • Light Customization
  • Premium Widgets
  • Email support
  • Single Sign On
  • Community Translation

Showing 6 out of 6 - View All

Get Satisfaction Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

Get Satisfaction integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
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logo for Shopify

Shopify

Shopping Cart

Get Satisfaction integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
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logo for SnapLogic Salesforce Integration

SnapLogic Salesforce Integration

Cloud Integration

Get Satisfaction integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
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logo for Pivotal Tracker

Pivotal Tracker

Project Management

Get Satisfaction integrates with Pivotal Tracker. Pivotal Tracker is easy project management tool. It focuses your team in collaboration around bac...
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logo for Jira

Jira

Project Management

Get Satisfaction integrates with Jira. Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard prov...
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logo for Hootsuite

Hootsuite

Social Media Management

Get Satisfaction integrates with Hootsuite. Hootsuite is a social relationship platform that empowers users to execute social media strategie...
Learn More

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Critic Reviews

  • 77

    Cloudswave Score for Get Satisfaction

    Rating based on 19 Critic Reviews

    13 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • Get Satisfaction ProsIt's great at tagging products by user type and question type. We can then pipe this into our support system (e.g if there is a problem with a particular product or service). Great filteringIntegrates with Gira (ticketing and project management for product teams)Offers many widgets to customize look and feel. This is really stellar.Our users like it. Easy for them to use.

  • Chances are, you´?¢re feeling pressure to do more with less. For customer success, there´?¢s only one way to make it happen´?¢ leverage the power of community. Community building isn´?¢t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they´?¢re having an issue, they´?¢re more likely to stick it out if they see other people doing the same thing.

  • What do you like best?

    The software is easy to use and manage. In fact, the software is so easy to use that you can create a community very quickly. Also, the team at Get Satisfaction is beyond helpful. From sales, to the launch implementation team, to the CEO... all parties had a vested interest in making sure my company's community was launched on time and as smoothly as possible.

    What do you dislike?

    Since the layout is optimized for engagement, there is little room for customization beyond adding basic branding and adding links.

View All

User Reviews

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