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About Answerbase

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services. Each system comes with easy to use administration and moderation tools to customize, manage and grow an engaging platform that saves your business time and resources by reducing duplicate inquiries.

Advanced features like moderation, user group management (giving users the appropriate content access and functional permissions), actionable content insights, collaboration notes, answer drafting and private question management give administrators the tools they need to effectively manage all of your content, users and access.

Businesses have the ability to enable or disable community Qandamp;A capabilities, giving you the ability to effectively leverage the expertise of your customers, product evangelists, and other industry experts. Allow select experts and thought leaders to answer questions, maintain a profile, vote on the quality of answers and be recognized for their contributions on leader boards with reputation points, badges and highlighted areas of expertise.

Answerbase’s white-labeled platform allows you to easily customize the look and feel of your site. Simply add your logo and select a color scheme for your site for a quick setup, or use the advanced tools to add your own header, footer, CSS, and more, for full control over your platform's design and navigation. Widget builders and API’s empower you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Qandamp;A applications.

Answerbase Enterprise allows for 100% custom adaptations and developments to take whatever ideas, new functionalities or integration requirements you may have and make them a reality. Our knowledgeable team will manage setup, integration, and provide web-based education and training to make sure your team has all the tools and information they need to successfully manage and grow your site.

  • TBD

    Score

    0 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features


Specifications

Supported languages
English, French, Spanish, German
Serviceable Area
World Wide
Supported Platforms
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : XML, JSON, REST .
Access the API documentation

Ratings Summary

Domain Authority 43
#14
Alexa Rank 220650
#21
Facebook 61
#7
Twitter 73
#6
Platforms 66
#4

Answerbase Screenshots

Plans & Pricing

Basic

$49
for 1 Month / Unlimited user(s)

Features

  • Responsive Design (Mobile/Tablet/Computer)
  • Community Features
  • GamificationandBadges
  • Private Question Management
  • Actionable Insights
  • E-Commerce Module 5,000 Products
  • Search Engine Optimized
  • Video/Image responses
  • Vote on Answers
  • Staff Expert Answers
  • Question/Answer Comments
  • Rich Text Editor
  • Featured ContentandMembers
  • Customization Tools Basic
  • Your Domain Name
  • White-Labeled
  • No Answerbase Ads
  • Multilingual Interface
  • Transactional Emails
  • Export Your Data
  • Reporting standard
  • Moderation Tools
  • Google Analytics Integration
  • Admin/Moderator Users 1
  • Profanity Filter
  • SPAM Controls
  • SEO Settings
  • Content Relationships
  • Widget Builders
  • Question Import
  • Redundant Hosting
  • Email Support
  • Export Your Data

Professional

$149
for 1 Month / Unlimited user(s)

Features

  • Responsive Design (Mobile/Tablet/Computer)
  • Community Features
  • GamificationandBadges
  • Private Question Management
  • Actionable Insights
  • E-Commerce Module 25,000 Products
  • Search Engine Optimized
  • Video/Image responses
  • Vote on Answers
  • Staff Expert Answers
  • Question/Answer Comments
  • Rich Text Editor
  • Featured ContentandMembers
  • Code Snippet Sharing
  • Customization Tools Advanced
  • Your Domain Name
  • Custom Advertising
  • White-Labeled
  • No Answerbase Ads
  • Multilingual Interface
  • Transactional Emails
  • Social Login using Facebook, Twitter, LinkedIn, and Google+
  • Export Your Data
  • Reporting Advanced
  • Content Assignment
  • Moderation Tools
  • Google Analytics Integration
  • Admin/Moderator Users 3
  • Profanity Filter
  • SPAM Controls
  • SEO Settings
  • Content Relationships
  • API Standard
  • Widget Builders
  • Question Import
  • User Import
  • Redundant Hosting
  • Email Support
  • Export Your Data

Business

$399
for 1 Month / Unlimited user(s)

Features

  • Answerbase Q&A Platform
  • Responsive Design (Mobile/Tablet/Computer)
  • Community Features
  • GamificationandBadges
  • Private Question Management
  • Actionable Insights
  • E-Commerce Module 100,000 Products
  • Search Engine Optimized
  • Video/Image responses
  • Vote on Answers
  • Staff Expert Answers
  • Question/Answer Comments
  • Rich Text Editor
  • Featured ContentandMembers
  • Code Snippet Sharing
  • Group Management 5 Groups
  • Document Attachments
  • Collaboration Notes
  • Answer Drafting
  • Content Insights
  • Customization Tools Advanced
  • Your Domain Name
  • Custom Advertising
  • White-Labeled
  • No Answerbase Ads
  • Multilingual Interface
  • Transactional Emails
  • Social Login using Facebook, Twitter, LinkedIn, and Google+
  • Export Your Data
  • Reporting Advanced
  • Content Assignment
  • Moderation Tools
  • Google Analytics Integration
  • Admin/Moderator Users 10
  • Profanity Filter
  • SPAM Controls
  • SEO Settings
  • Content Relationships
  • Access Controls
  • Widget Reporting
  • API Advanced
  • Single Sign On Standard
  • Widget Builders
  • Question Import
  • User Import
  • Redundant Hosting
  • Email Support
  • Phone Support Business Hours
  • Export Your Data

Enterprise

Features

  • Answerbase Q&A Platform
  • Responsive Design (Mobile/Tablet/Computer)
  • Community Features
  • GamificationandBadges
  • Private Question Management
  • Actionable Insights
  • E-Commerce Module Unlimited Products
  • Search Engine Optimized
  • Video/Image responses
  • Vote on Answers
  • Staff Expert Answers
  • Question/Answer Comments
  • Rich Text Editor
  • Featured ContentandMembers
  • Code Snippet Sharing
  • Group Management Unlimited Groups
  • Document Attachments
  • Collaboration Notes
  • Answer Drafting
  • Content Insights
  • Customization Tools Advanced
  • Your Domain Name
  • Custom Advertising
  • White-Labeled
  • No Answerbase Ads
  • Multilingual Interface
  • Custom Development
  • Transactional Emails
  • Social Login using Facebook, Twitter, LinkedIn, and Google+
  • Custom Widget Development
  • Facebook Application
  • Export Your Data
  • Reporting Advanced
  • Content Assignment
  • Moderation Tools
  • Google Analytics Integration
  • Admin/Moderator Users Unlimited
  • Profanity Filter
  • SPAM Controls
  • SEO Settings
  • Content Relationships
  • Access Controls
  • Widget Reporting
  • API Advanced
  • Single Sign On Custom
  • Managed Setup and Integration
  • Widget Builders
  • Question Import
  • User Import
  • Redundant Hosting
  • Email Support
  • Phone Support 24/7
  • Education and Training
  • Export Your Data
  • Individual Quality Assurance Site
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