eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Some of our key features include:
- Integrated Multi-Channel Contact Capabilities.
- Dynamic Contact Windows.
- Resource Driven Contact Allocation.
- Personalized Contact Strategies.
- Contact History Integration.
- Advanced IVR Voicemail Detection.
- Custom In-Call Transfer Options.
- Integrated Multi-Language IVR Support.
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