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Jira Coupons, Reviews, Comparisons and Alternatives


About Jira

Jira is an amazing issue tracking and project tracking developed by Atlassian. The dashboard provides various features, including collaboration, agile project management, customization, budgeting, learning and support, notifications, resource management, and task management.

Jira's dashboard lets you check and keep track of what is going on with your projects. Furthermore, the filter helps you search for a specific issue and share it with other team members and set priority.

You can run all your projects simultaneously in one place so you can focus on your tasks without losing any of your other documents.

  • 85

    Score

    437 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Project Tracking
  • Agile, Scrum, Kanban
  • Project Planning
  • Issue Tracking
  • Code Integration
  • Service Desk
  • Mobile
  • Custom Workflow
  • OpenSocial Gadgets

Specifications

Categories
Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Portuguese, Polish, Danish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
Integrations
Jira integrates with New Relic and more than 39 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
85
#7
Domain Authority 90
#2
Alexa Rank 1451
#8
Integration 100
#1
Support options 100
#1
Platforms 66
#4
Show / Hide category leader in Radar

Jira Demo Video

Jira Screenshots

Plans & Pricing

Hosted In The Cloud

$10
for 1 Month / 5 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download

Host On Your Server

$10
for 1 Month / 10 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download
  • Intuitive drag-and-drop boards
  • Comprehensive sprint planning
  • Epic and user story management
  • Agile best practices out of the box
  • Scrum boards
  • Kanban boards
  • Backlog management
  • Flexible agile reporting

Hosted In The Cloud

$75
for 1 Month / 15 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download

Hosted In The Cloud

$150
for 1 Month / 20 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download

Host On Your Server

$1800
for 1 Month / 15 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download
  • Intuitive drag-and-drop boards
  • Comprehensive sprint planning
  • Epic and user story management
  • Agile best practices out of the box
  • Scrum boards
  • Kanban boards
  • Backlog management
  • Flexible agile reporting

Host On Your Server

$3300
for 1 Month / 30 user(s)

Features

  • Polished user experience
  • Powerful and customizable workflows
  • Unlimited custom fields
  • Bugs and defect management
  • Requirements management
  • Seamless source and issue integration
  • Powerful search and filtering
  • Advanced reporting
  • Customizable dashboards and wallboards
  • Advanced security and administration
  • Integration with flexible REST APIs
  • Mobile interface
  • Available OnDemand in the cloud
  • Available for download
  • Intuitive drag-and-drop boards
  • Comprehensive sprint planning
  • Epic and user story management
  • Agile best practices out of the box
  • Scrum boards
  • Kanban boards
  • Backlog management
  • Flexible agile reporting

How to Get Your Jira Free Trial

Jira is a software designed to be used by the software guys at a business. It provides several features that improve the efficiency of your current software use, enabling you to boost productivity and performance. If you are considering using Jira, opting for a free trial before you pay to use it is a good idea. Here’s how you can go about obtaining a free trial:

Step 1:

Jira Free Trial Step 1

Visit the Jira website. Scroll down the page, and then you will find useful information on the different features of the software and the various ways in which it can help you. Some of the characteristics include planning and tracking tasks across your team and generating reports based on the data the software collects to take actions to boost productivity and performance. Once you get a clear idea of how the software works, scroll to the top of the web page and click Try in the top bar, or Try it free in the green box. Similar boxes are provided throughout the page. You can use any of them to move to the next step.

Step 2:

Jira Free Trial Step 2

Jira offers three packages. The basic package costs $10 a month, the Jira Software + Documentation package costs $20 a month, while the Jira Software + Help Desk package comes for $30 a month. The ideal option for the trial period is the JIRA Software + Help Desk package, as it enables you to try all the features of the software and make an informed decision regarding if you want to remain using the software once the free trial is over. Note that you can create a custom package based on your needs, but it is not relevant for the trial period.

Step 3:

Jira Free Trial Step 3

The last step for getting your free trial at Jira is filling in the form given in the screenshot above and then clicking on Start Trial.

Showing 6 out of 40 - View All

Jira Integrations

logo for New Relic

New Relic

Website Monitoring

Jira integrates with New Relic. New Relic is the all-in-one web application performance tool that lets you see performance from t...
Learn More

logo for Smartsheet

Smartsheet

Project Management

Jira integrates with Smartsheet . Smartsheet is an online project management and task management software that allows users to achi...
Learn More

logo for GitHub

GitHub

Version Control

Jira integrates with GitHub . GitHub is a Git repository web-based hosting service which offers all of the distributed revision...
Learn More

logo for Zendesk

Zendesk

Help Desk and Ticket Management

Jira integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for Clarizen

Clarizen

Project Management

Jira integrates with Clarizen . Clarizen is a web based (SaaS) collaborative work and project management solution. Clarizen combi...
Learn More

logo for Get Satisfaction

Get Satisfaction

Online Community

Jira integrates with Get Satisfaction. Get Satisfaction is the leading customer engagement platform, built from the ground up as a custo...
Learn More

View All

Critic Reviews

  • 85

    Cloudswave Score for Jira

    Rating based on 437 Critic Reviews

    199 Favorable reviews
    79 %
    51 Mixed reviews
    20 %
    1 unfavorable reviews
    0 %
  • We use this with the software project team but use something else for the marketing department. The expression "horses for courses" comes to mind. It's easy to collaborate on a project.

    Pros : simple for the user, keep track of lots of projects and issues.

  • JIRA Use Cases and Deployment ScopeAs a small software startup, we use JIRA to manage our development pipeline. We log development ideas in the platform, identify priorities, communicate regarding developments and clarification, and keep track of what's been implemented. We're currently maintaining one version of our software while developing a completely new version from scratch to be launched later this year. JIRA helps us keep track of the priorities and projects regarding both of these develpment tracks.

    Pros : Helping you prioritize; you can determine the estimated time for a project, score them by business value, and organize them into different categories.Communication; comments on tickets are emailed to the person who created them, so it's easy to maintain a back and forth conversation without having to have meetings or send emails.Planning multiple projects at once; it's hard to keep track of tickets when developing multiple versions of software, but JIRA makes it easy by allowing you to set up di

    Cons : The sync between JIRA and Zendesk's support site could be better.JIRA has a great UI, but some clicks could be reduced in some areas by allowing lists to be editable without having to actually go into the tickets.Email notifications can be overwhelming if a developer is plowing through a list of your tickets. Would be better if JIRA sent an update summary email every hour or so, instead of an update for each ticket.

  • What do you like best?

    We use JIRA extensively for issue management and tracking. Each team has a project and it is a great way to work amongst teams and collaborate. The tool is very versatile and great to have project leaders, watchers, stakeholders, etc. They also have powerful and customizable searches and dashboards to keep track of projects you've reported, own, or are watching.

    What do you dislike?

    It can be a little hard to use because it has so many features, but this isn't necessarily a bad thing.

View All

User Reviews


  • 11 In total

    5
    3
    4
    8
  • User review from

    Jinlu Yuan

    I am a manual QA tester on a small, agile development team, and we switched from using Trello and Github in tandem to just using JIRA to manage all projects, with GitHub being our code repo. JIRA offers many great tools that I use every day, including progress swimlanes, test session tracking, and multiple boards for tickets. JIRA also links well with GitHub.

    JIRA's UI is very info-heavy. It takes a while to get used to all of the different colors and text displayed on the sprint board, and each ticket has many different fields of information. Sometimes this can be cumbersome, and I would prefer to minimize the amount of default info and instead choose to see what I want. However, this is also JIRA's strength since it provides more context than other project management systems.

    JIRA is good for our team size, about 50 people, but I can easily imagine it being too much for one top-level manager to handle if there are 100 members on the team. If you have a bigger company, you should make sure to have solid management organization before implementing JIRA, so you don't have process loss along the way.



    Pros :

    • Diverse add-ons.
    • Project management, collaboration, tracking, documentation.

    Cons :

    • The default test session feature is lackluster. The UI is clunky and difficult to add more information. I wish I could re-order test sessions, more easily assign them to other people, and also have multiple people assigned to one.
    • It's not really "agile" if I have to spend a lot of time clicking through test sessions, assigning myself, and commenting.
    • Sometimes my team has to go back to using Trello for really big features that require many test sessions. The test session feature is mostly a side-note to the rest of JIRA.
    • I also would like to see in-system notifications. JIRA only sends out emails, which may have a delay and are harder to search through. GitHub and Trello both have better notification systems.

    • May 10, 2016
  • User review from

    Javier J. Hernandez Garcia

    Their spreadsheet tool is not as great as Excel and is not as user-friendly. All changes are saved automatically even those bad ones that you didn't want people to know about. Other users can literally sit on their couch using their tablet and see how you edit a document in real-time (see how you make many typos or write a sentence 100 times) this could be a bit awkward and intimidating if you like your privacy.

    As someone can edit a whole document without you knowing about, it could get a bit confusing and surprising when you re-open your document and see a lot of different things in it.

    Pros :

    • Instead of being a Big Brother is watching you tool. It can be an organizing tool where users can share what they need, let other users know if they are blocked by another task. Share documents within a task that are useful etc.
    • There's a certain level of analytic to see how we as a team performed in a task. Also marking the task as done is always satisfaying.
    • This tool is not free, though it has great features that show why is not free. You can import issues from Github, customize screens, workflows, fields, etc.
    • I will say fairly easy to use, I myself don't have a great level of experience with it and I still manage to work my way around it a few times with little instructions or frustration.

    Cons :

    • As an employee you may feel a bit intimidated about tools like this because you feel that someone can really control what you do and how efficient you are doing it. But if you have a good employer (I have been lucky that has been the case) then you can really see how this tool can be really useful in an office.
    • Is not a free tool so it may not be your thing if you are just starting as a business or similar. The cloud version is a bit slow sometimes and it takes a while in searching things.
    • To really use this tool you need IT people who can customize things for you and know what they do it to make sure you get the best out of Jira.

    • April 13, 2016
  • User review from

    Brent Palmer

    JIRA is a project management tool on steroids. This service takes even the microcosms of a project and breaks them out into segments that can be completely tracked and analyzed to an extent that should satisfy even the most task focused individuals. JIRA has a heirarchy that is customized to the organizations needs and uses, the implications are in the hands of the user. There are aspects of the software that require a certain level of technical expertise and can be difficult to master. That in mind, once you learn how to do what it is you want, JIRA will be able to accommodate.andnbsp;
    Pros:




    andnbsp;

    Cons:
    JIRA is very robust but complicated. Would not recommend for those who do not consider themselves tech savvy. There are many moving parts, and if you don't work with it, extensively it likely won't work to your purposes. While there are many help and support articles, I have found the majority of them to be labyrinthine and unnecessarily complex at times.

    Pros :

    JIRA is a very complex software with many ins and outs many organizations will likely never even get to. JIRA should be able to handle some incredibly complex project management for most organizations. Here are some of the places:

    • JIRA Allows multiple interconnected silos for managing projects. You can have multiple projects, each with their own complex infrastructures of interdependent issues and tasks that can relate to other projects if you desire. The flexibility and isolating natures of the software allow us to house our development team, marketing team, and support teams to each manage tasks for their department without interfering with one another, but maintaining the capability of joining forces when it is necessary.
    • Complex tracking seeing who does what, when they do it, and what they did
    • ssigning and teams allow you to constantly keep track of what's going on.
    • Reporting allows you to not only see what is going on, but where time goes and changes that need to be placed in your organization.
    • Workflows allow you to create rules guiding issues down a pipeline to completion.

    Cons :

    • JIRA is very robust but complicated. Would not recommend for those who do not consider themselves tech savvy. There are many moving parts, and if you don't work with it, extensively it likely won't work to your purposes. While there are many help and support articles, I have found the majority of them to be labyrinthine and unnecessarily complex at times.

    • April 8, 2016
  • User review from

    Tamer Desouki

    Jira has been an interesting software. I started using Jira about a year ago while working at an advertising publisher. Jira was introduced to me as a software in which I am able to create a work ticket and assign them to specific teams or individuals. In my situation, I will request that ad campaigns to be set up, trafficked, monitored, updated, etc. and assign this task to my account manager. Most if not all individuals of the company have access to Jira and are able to look up a specific Jira job number to see the progress and provide an update to the creator and those 'watching' the Jira.

    Jira has also become a great way to be organized and keep everyone responsible for their own work. In the past, I would send my account manager an email with my campaign request and would then need to rely on them to complete the task without seeing any progress. I would then need to send follow-up emails to get an update and hear where we stand. Also, a problem would arise when that individual would be on vacation or out sick, and the email request would go incomplete or postponed.

    Now with Jira, there is a time stamped request that shows what is being requested, when it was requested, to whom the request was sent to and a due date. Then, if the person that the Jira task was assigned to is on vacation or out sick, I can reassign the task to someone else.

    Also, there is never a situation where a request would go incomplete or ignored because the software will send an email reminder, send email updates and keep everyone involved updated. There is even a dashboard in which I can view what tasks the account manager is working on to see where mine stands in their workload.

    Pros :

    • The ability to send a task to a specific individual is great for staying organized and keeping everyone responsible for completing tasks.
    • I like that I am able to see the progress of my task such as 'in progress' or 'resolved' and I would get an email update every step of the way.

    Cons :

    • Jira seems to be part of my company's 'intranet' in which I am unable to access Jira away from my work network. That's not a huge deal, but it would be nice to have the ability to access Jira away from home.
    • Also, it's not very easy to create a dashboard.

    • March 15, 2016
  • User review from

    Filip Witkowski

    I work as a developer in a small team, but in a large corporation. We use agile approach; scrum to be more specific. Jira is the perfect match for this type of development. Using Jira, makes our work very efficient and organized. Extensive permission settings allow us to have clear user settings; for example, our scrum master and project owner can create all of the tickets, but other team members can only comment or change the status of them. QA (quality assurance) engineers can create bug tickets, but not enhancements or roadmap tickets.
    The UI is very intuitive and modern; especially dashboard is extensive, but at the same time it’s very clear. It allows quick previewing or editing of tasks, changing status or assigning tasks to team member; some of this is possible with simple drag-and-drop. As a UI developer, I pay close attention to details of UI, and I’m very impressed with Jira.
    Jira has a lot, really a lot of options, settings, and statuses out of box. Almost every part of Jira is configurable. You can add additional fields, types of issues, statuses and many more. In additions, it is open source software and can be installed and modified by company, to best serve to specific needs of your company. Our company uses MS Office 360, and Jira accounts are tied to our exchange accounts.
    You can watch specific tickets, log your development time.
    Jira is integrated with other Atlassian products:

    • Confluence is good to write documentation for your product to automatically keep track of updates to your code (version control) Jira uses Bitbucket with its Stash server;
    • Bamboo monitors your builds in all of your stages: development, quality assurance, staging and production.
    • HipChat room allows real-time collaboration

    Pros :

    • Jira is very scalable: it is good for small teams, medium companies and large corporations.
    • Jira has large community of users and developers – easy to get help, but also 3rd party additional plugins are being developed.
    • There is a lot of mobile apps for Jira.

    Cons :

    • Jira is not cheap for larger company, but it’s well-spent money.
    • It has many options, so it might take longer to learn Jira and use its full potential.
    • UI is not very good on touch screen (especially drag-and-drop on dashboard screen); it is, however, compensated by existence of many mobile and tablet apps.

    • January 9, 2016
  • User review from

    Ryan Paredez

    While JIRA is the only bug tracking software I have used, I've come to really enjoy it think it works pretty well. This also depends on how your business uses it, of course. We use JIRA and a lot of other products that integrate with it, such as Hipchat and Confluence. As I run our beta programs and help solve tickets, I'm constantly communicating with our devs. They do a good job at creating sprints, this allows me to track those sprints and all the bugs, fixes and features that are going along with it. This makes things easy for me to stay on top of what's happening with our products without having to have tons of meetings or chat sessions. Overall I'm very pleased with this product and would like to continue to use it going forward with other companies.

    Pros :

    • As I mentioned, JIRA is pretty awesome but can be complex, so this can be a pro and con.
    • There are tons of other things you can connect JIRA too, such as other Atlassian products and also some support platforms, such as Zendesk.
    • This is the tool we use for our support and the integration works pretty sweet.
    • I like being able to 'follow' projects and tickets even though I may not have been the creator
    • This is helping me keep on top of things happening with the product.
    • The Zendesk integration works great for our devs because we can link a support master ticket to Zendesk and allow them to view the details of that ticket.

    Cons :

    • Lots of features can be good and bad. In the context of a con, there is a lot you can do, and this may influence whether or not you decide to use other business tools.
    • The amount of information that can be created within a ticket and all the other aspects of creating a project and a sprint can be confusing (because of all the bells and whistles), which makes this a bit of a pro and con.

    • January 5, 2016
  • anonymous

    Anonymous

    Jira is a great project management tool for teams that are cross-functional and cover several different departments. Jira offers great flexibility that lets you tailor the product to your team's process of getting things done together, which has increased our productivity and made communication between our tech department and account management team a lot more seamless. Jira truly does allow you to do just about anything you want, which is huge in a PM system. It's all about finding what works for you and your team and with the endless customization options, that is bound to happen. Jira also offers configurable fields, support for agile process, powerful search, great reports and more. The ramp up time and data entry can be cumbersome at the beginning, as there is a lot of manual data entry, especially if you're going from one project management system to the other, but once your team gets the hang of how the system works and projects can be entered on a case by case basis keeping track of things becomes extremely efficient and streamlined. Jira also integrates very will with other vendors such as wiki products and offers a wide variety of third-party add-ons which continue to allow you to customize and enhance the experience based off of your teams needs. Jira also has a great reporting function which allows you to pull the most recent reports on where projects are and who is doing what within the projects. Not only that you can look at how the team is functioning as a whole across all projects in the system. Are deadlines and timelines being kept/met, are people logging proper hours and getting their work done. From a billing standpoint that has also been helpful, to look at whether or not we are estimating the proper times and scopes on a project by project basis. Sales team was also great, allowed us to have a trial, walked us through the capabilities or the product and customization options. Was nice to "test drive" it before committing our whole team to using the PM system.

    Pros :

    • Easy to use.
    • Customizable.
    • Streamlines communication.
    • Cross-functional teams can use.

    Cons :

    • Can be a lot of data entry.
    • Load times seem to be slow.

    • November 13, 2015
  • User review from

    Marco Marcello Montes Skertchly

    The first time I used Jira I get impressed, it's very SCRUM oriented and a great way to organize software development projects with it. Unfortunately, we can´t convince our customer to use it, and we ended using a less good tool in the taste of the customer. The integration of tasks, the subtasks, lines and attachments are very useful. The integration with bitbucket is also nice.

    Pros :

    • It is an affordable choice.
    • Integration with bitbucket.

    Cons :

    • The participation of the customer must be increased via more intuitive interface for them.
    • I think that Jira has overwhelmed our customers.

    • November 4, 2015
  • User review from

    Evelyn Tapia

    At first, Jira was overwhelming with all of the available features. It's perfect for managing large projects with multiple users and allows for time and budget tracking. I would highly recommend Jira for managing multiple projects with several users.

    Pros :

    It's easy to manage large client projects with Jira. Project completion estimates are easily accessible and displayed in the main dashboard. The user permission options are great for working with contractors and clients. It's possible to upload files directly under a task and to be notified of any changes within a task. A comments section is available within each task for any questions a member may have with the ability to mention specific members. The ability to upload screenshots and to create branched within a task is extremely helpful for a detailed explanation of tedious tasks. If more than one member is managing a particular task, additional users may be assigned to "watch" a task to be notified of progress or completion. Often times, I have to share the status of a specific task during meetings or presentations and I am able to export the task in another format, such as XML or Word. Several reports are available to report on progress, such as resolution reports, time tracking reports, and workload reports. If any questions arise, a large library of how-to videos are available. I've never had a question go unanswered in regards to the platform.

    Cons :

    It's not easy to start using Jira and understand all of the features. It takes days to fully learn how to properly set up a project and tasks, although it's worth it in the long run. It's not possible to assign one task to more than one person. It would be great if a chat pane was available for any questions regarding the platform functionality.

    • November 1, 2015
  • User review from

    Elinor Zucchet

    I used Jira for over two years in order to communicate with our IT team, but they used it for longer. I found it to be quite useful to determine how long would each issue take and its priority. I was working sales & marketing and could not always understand the IT jargon, so Jira was definitely useful for that. The main functions do not require any training and are intuitive. I especially enjoyed the possibility of defining the priority when reporting an issue, as some bugs need to be fixed right away and the IT team could easily see them.

    Pros :

    The possibility to define the priority (blocker, critical, nonurgent, etc.) is a great tool as the IT team needs to easily see what they need to work on urgently. You can easily tag people and attach files, and it is a good communication tool between the IT team and the other departments. You can open an issue or follow it if somebody else reports it, and you get instant notification of any update. The IT team can assign a number of points per project or issue which corresponds to the time needed. It is a great tool to organize everything and notify other departments. I do not have an IT background, yet it was easy to understand how the main functions work. It is very intuitive to open an issue, describe it, assign priority and attach files, for example, a screenshot. Communication with the IT team was efficient and clear.

    Cons :

    We had some issues with tagging people at the beginning, and the tagging codes would not work. It finally got fixed though. It is clearly an IT tool, and I sometimes had some trouble understanding all the codes. As I was not a member of the IT team, I did not get to use all the functions, so I probably don't know all the pros and cons.

    • October 28, 2015
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