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Brightpearl

Logo for Brightpearl

Brightpearl Coupons, Reviews, Comparisons and Alternatives


About Brightpearl

Brightpearl is a SaaS based business software system that integrates a range of different business functions including accounting, CRM, inventory management, ecommerce, projects, helpdesk, POS, purchasing, and sales order management.

They also provide functionality for businesses to connect with eBay, Magento, Google calendar and apps, and Mailchimp. As well as number of payment providers including Paypal, Sagepay, SecureTrading and WorldPay.

Created for small to large retail businesses across various industry verticals, Brightpearl caters to retailers with multiple sales channels, as well as product-based and service-based companies. It is used by retail managers and store owners, as well as people handling accounting, sales, inventory, shipping, payments, procurement and related roles.

  • 58

    Score

    46 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Batch processing and imports
  • Multi-channel integrations
  • Dashboard and analysis
  • Ecommerce connectors
  • Auto download order
  • Management reports
  • Multi-channel integrations
  • Order fulfilment and tracking
  • Real time reporting
  • Shipping integrated
  • Pre-built integrations to over 50 apps
  • Robust open API
  • Order Management
  • Inventory management

Specifications

Supported languages
English
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
  • Desktop Linux
  • Mobile App IOS
  • Mobile App Android
API availability
API is available. Protocol / Formats : JSON, REST .
Access the API documentation
Integrations
Brightpearl integrates with Zendesk and more than 16 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
58
#15
Domain Authority 51
#0
Alexa Rank 75409
#9
Integration 100
#1
Security 100
#1
Support options 100
#1
Platforms 94
#2
Show / Hide category leader in Radar

Merchant insight

Brightpearl is a cloud software that lets your business grow and profit by managing the heart of your business so that you can focus on other things that matter.

Chris Tanner and Andy Mulvenna founded Brightpearl in 2007. Back then, they were inspired by their own experience in managing their flourishing multi-channel skateboarding business, during which they faced some challenges and needed to find the right solution.

Brightpearl platform delivers real-time reports on cash flow, inventory, customer purchase behavior, profitability by SKU and channel, accounting, CRM, and more.

Brightpearl offers several integration options with retail channels like Magento, Alibaba, eBay, Bigcommerce, Shopify and Amazon.

Brightpearl Demo Video

Brightpearl Screenshots

Plans & Pricing

Brightpearl

Features

  • Inventory
  • Orders
  • Accounting
  • CRM
  • Purchasing
  • Shipping
  • Suppliers
  • Multichannel Management

Showing 5 out of 13 - View All

Brightpearl Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

Brightpearl integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
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logo for Shopify

Shopify

Shopping Cart

Brightpearl integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
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logo for Shipwire

Shipwire

Shopping Cart

Brightpearl integrates with Shipwire. Shipwire provides e-commerce order fulfillment services through a powerful SaaS platform from wareho...
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logo for ShipStation

ShipStation

Shipping & Tracking

Brightpearl integrates with ShipStation. ShipStation is a powerful, yet surprisingly simple web-based / SaaS shipping solution that stream...
Learn More

logo for PrestaShop

PrestaShop

Shopping Cart

Brightpearl integrates with PrestaShop. PrestaShop is a free and open-source e-commerce web application, committed to providing the best ...
Learn More

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Critic Reviews

  • 58

    Cloudswave Score for Brightpearl

    Rating based on 46 Critic Reviews

    40 Favorable reviews
    87 %
    3 Mixed reviews
    7 %
    3 unfavorable reviews
    7 %
  • The product is excellent in almost every way! Keeps all your business needs in one place, whilst also keeping it easy to navigate! Used this in the sales department for my company, doing sales, fulfilment, stock tracking, stock buying and invoicing

    Pros : Clear and easy to use, always improving and asks the community for help

    Cons : You have to save everything often to make sure it knows what its doing

  • What do you like best?

    Interface that allows a small business to act like a big business

    What do you dislike?

    lots of different tabs and windows; can get confusing.

    Recommendations to others considering the product

    Not necessary if you have less than fifty different items/styles of things

    What business problems are you solving? What benefits have you realized?

    How to efficiently manage hundreds, if not thousands of different inventory items. I realized brightpearl is useful in categorizing things in a way that makes sense.

  • I'm very sorry to say Brightpearl was a failure for us. It's POS is unable to set todays date correctly, as it only goes off the servers date; it's unable to give a figure for the end of day count; and multiple network issues leave us correcting POS entries that showed no payments taken, and long periods when we reverted to pen and paper to serve customers.

    The biggest failure is when you don't have a barcode. Searching for red shirt is ok if its "red shirt size 14" - but if it says "shirt red size 14" it can't find it. Even the cheapest open source software can search a database with wildcards, so we end up searching and looking like monkeys in front of our customers.

    What we liked was integration with Magento. It was not enough. The ordering system works of stocklevels, but the stocktake system is not live, and you have to stop selling to get a full count and upload using csv. Not good enough in todays market. The backend is very powerful, and ultimately this was it's death nail, as I ended up hiring extra staff just to manage it. The Brightpearl staff won't answer emails for days, and I couldn't get answers.

    On top of that it's not cheap. We also had problems with it being too clunky to change operators, and often logging us out of a terminal - but no one else's login would get you back in again - only the one using the terminal when you log out. So this is the situation as at June 2013. I hope they rewrite the whole POS system not just try to fix it.

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User Reviews

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Alternatives to Brightpearl

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