BookingBug Reviews and Cloudswave Rating

  • 78

    Cloudswave Score for BookingBug

    Rating based on 5 Critic Reviews

    7 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • A reliable booking system unique of its kind

    BookingBug Use Cases and Deployment ScopeWe use BookingBug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through BookingBug.

    Pros : The best feature about BookingBug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.Another feature that's very important is, of course, the link with Paypa

    Cons : Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in BookingBug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.

    0 of 0 people found this review helpful

    Booking Bug - saving us time and energy to focus on doing what we we do best!!!

    BookingBug Use Cases and Deployment ScopeNomad uses Booking Bug to manage clinic bookings across our nine locations. Our staff and clients use Booking Bug on a daily basis to make, amend or cancel bookings, and it provides us with the necessary contact details and travel health requirements to allow us to manage our bookings for the utmost benefit of our clients. Each of our individual locations uses Booking Bug to configure their own clinics (working days, appointment times etc). We have a centralised call centre that also uses Booking Bug, and users can easily 'switch' between locations to book in alternative clinics as necessary. Booking Bug makes the communication of information to the client significantly more effective - we can send them everything that our clients need prior to their appointments, and the ability to edit, move or cancel bookings at the click of a button has simplified Nomad's working practices and saves a significant amount of time and energy. We have recently (Dec '13) linked our bookings to a computerised medical record system, which has already had a significant impact upon the business, even in such a short period of time. 

    Pros : The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might ha

    Cons : Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'save

    0 of 0 people found this review helpful

    Offers a number of ticketing and event type options

    BookingBug Use Cases and Deployment ScopeWe run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.

    Pros : Very flexible.The different types of event and ticket options you can provide are far more advanced than some of the other booking systems availableThe technical support was second to none and very quick in responding.

    Cons : The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.

    0 of 0 people found this review helpful
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  • The software is truly designed with a wide variety of businesses in mind, making it one of the only options for managers of places like B&Bs or bike rental shops, and a better option than many for medium-sized spas and salons hoping to offer combination services or having to manage limited resources in addition to limited staff. Though more expensive than some of its competitors, BookingBug's excellent customer service, promotional tools, customer and data analytics, and subtle but easy-to-use business configuration options make it a worthy investment for most small businesses.

    0 of 0 people found this review helpful
  • Overall BookingBug seems to be a highly dynamic, robust and customisable scheduler. Explicitly focused on making the arranging of appointments with clients as fast and as hassle free as possible. If you dislike taking calls from clients and then going back and forwards about which days are good for you, then here is your solution.

    0 of 0 people found this review helpful
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