Software Comparison
VerticalResponse vs Customer.io vs SalesNexus

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Listed in : CRM

VerticalResponse, a subsidiary of Deluxe Corporation, helps you grow your business and connect with your customers wherever they are. VerticalRespons... Learn More


Listed in : CRM

Customer.io is a SaaS product that provides infrastructure to send triggered emails users to improve an app’s engagement level with users. Customer.... Learn More


Listed in : CRM

SalesNexus is a CRM service for small firms that encourages your sales and marketing groups identify which clients and leads to spot and serves you se... Learn More

Pricing Starting From

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VerticalResponse

Email Marketing

Free Plan

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Customer.io

Email Marketing

Free Plan

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SalesNexus

CRM

$ 9990
Single payment / 1 user(s)

Available Features

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VerticalResponse

Email Marketing

Up to 1,000 Email Contacts

Unlimited Email Sending

Unlimited Social Followers

Unlimited Social Posts

Connect up to 6 Social Accounts

Award-winning Customer Support

Dedicated Contact Person

Delivery Rate Improvement Review

Email Template with Your Logo

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Customer.io

Email Marketing

250,000 profiles

500,000 free emails

Add Team Members

No limits on data stored per profile.

Email support with a 97% rating from our customers.

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SalesNexus

CRM

10 User Bundle

10 Minimum Users

Premium Support

Consulting

Technical

CRM and Sales Management

Marketing

Workflow Automation

Free Trial Availability

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VerticalResponse

Email Marketing

No Free Trial Available.

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Customer.io

Email Marketing

No Free Trial Available.

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SalesNexus

CRM

Most Favorable User Review

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VerticalResponse

Email Marketing
User review from
9
Avni Shah
Oct 7, 2015

Vertical Response gives users a platform to create easy marketing campaigns. I love the fact they give you a free trial so you can play around with the tool to determine if it meets your need. After my free trial was over, I did actually purchase the tool. The user interface is simple and they give you pre-made templates if you don't want to create a campaign/newsletter from scratch.

Pros :

  • Easy-to-use Interface.
  • Selection of templates.
  • Pricing.
  • Drag-and-drop features.
  • The ability to preview your campaign via smartphone/desktop, etc.
  • Social Media Capabilities enabled.
  • Campaign tracking.

Cons :

  • Limited customer service phone support hours.

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Customer.io

Email Marketing

No favorable user review available yet for Customer.io.

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SalesNexus

CRM

No favorable user review available yet for SalesNexus.

Most Unfavorable User Review

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VerticalResponse

Email Marketing
  • User review from
    4
    May 13, 2016

    Nothing as such. I am disappointed after using this email marketing service. I have used for several years for sending marketing emails, but every time they make it so difficult.

    Pros :

    • They have affordable payment plans. For a beginner to email marketing, it's good.
    • They provide you with a free plan where you get around 10,000 of emails per user account.
    • You can send an unlimited amount of emails per month.
    • You can have a variety of campaigns for different emails. Social media integration is also possible, so whenever your new email comes out, it's already posted on social media networking sites like Twitter, Facebook, and LinkedIn.
    • You can also manage your unsubscribes easily.
    • The email comes with a link at the bottom where people can click on it to unsubscribe.
    • With respect to payment options they are flexible and you pay month by month.
    • You can target your audience by importing email lists. It provides an easier way to integrate google analytics and salesforce.
    • They provide you with free webinars and instructional videos so that you can make the most of your email campaigns.

    Cons :

    • Their technical support is pathetic. No one knows what is going on.
    • The email results appeared to be made up.
    • The servers which are used by VR for sending emails are blacklisted and as a result, most of the emails do not reach to the intended recipients.
    • There are a lot of glitches in uploading contacts from excel spreadsheet.
    • The emails don't seem to be responsive. The templates are not responsive enough.
    • The email testing is worse, you don't get to know how the email will look across several responsive devices until you test it out. Unlike MailChimp, it doesn't provide you with responsive templates, neither it gives you any feedback on how well the emails did.
    • They don't do a spam check on the lists imported, so you don't know how many emails in your list are spam which might affect your email open links rate.
    • They don't provide surveys where they can take feedback from their customers, which might help them to solve issues which customers might be facing.
    • If you don't provide a form field in your campaign email, vertical response assigns it on your behalf which can sometimes not reach the intended recipient.
    • Unlinke Mailchimp they don't have spam check score which can tell you whether the email which you are sending is received by the intended recipient.

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    Customer.io

    Email Marketing

    No unfavorable user review available yet for Customer.io.

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    SalesNexus

    CRM

    No unfavorable user review available yet for SalesNexus.

    Most Favorable Critic Review

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    VerticalResponse

    Email Marketing
    100
    Windy Chris , IM Report Card

    Thursday 15 October 2009

    Vertical Response is a solid email marketing service. It’s received great reviews from customers and established businesses alike. The Postcard Creation tool and surveys are really helpful for those that want to hone in on their customers or expand their marketing campaigns offline. The interface is harder to use than others and there are less features but Vertical Response is still highly recommended.

    More about VerticalResponse
    View all the VerticalResponse Critic Reviews
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    Customer.io

    Email Marketing
    75
    Anonymous contribution , Clement Vouillon

    Wednesday 31 December 1969

    Customer.io is a great SaaS with a well conceived product and which offer a lot of value when you start a website/app. You should definitively try it.

    More about Customer.io
    View all the Customer.io Critic Reviews
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    SalesNexus

    CRM
    75
    Neil Davey , My Customer

    Thursday 08 September 2011

    As a genuine and fresh take on sales force automation or marketing for sales, we think that SalesNexus is actually bringing something very good to the table. Pay attention to it.

    More about SalesNexus
    View all the SalesNexus Critic Reviews

    Most Unfavorable Critic Review

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    VerticalResponse

    Email Marketing
    40
    Katherine Miller , Merchant Maverick

    Thursday 07 August 2014

    VerticalResponse has been a well-known name in the email marketing industry for years. Unfortunately, the company is between products right now. Classic lacks responsive design – an increasingly important feature when so many people check email on their phones – and VR2 lacks all but the most rudimentary features. Could VR2 grow to be a good ESP solution? You bet. Is it now? Absolutely not.

    More about VerticalResponse
    View all the VerticalResponse Critic Reviews
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    Customer.io

    Email Marketing

    No critic review available yet for Customer.io .

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    SalesNexus

    CRM
    40
    Harlan Goerger , GetApp

    Monday 05 January 2015

    I first received Sales Nexus about 6 years ago as part of a professional group to try the program. It worked ok, but needed a lot of upgrades to truly do what we wanted. A year ago we renergized the systems, paid our subscription for multiple users. None of the long time professionals, one which used to setup CRM, were impressed, hard to use, clumsy to work with, no auto save is extremely frustrating. Now, without warning they lock us out, no notice of subscription due, no access to data and they want $150 to download our data back to us!!!!! Trust is completely gone with this company.

    More about SalesNexus
    View all the SalesNexus Critic Reviews

    Demo Video

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    VerticalResponse Demo Video

    Email Marketing
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    Customer.io Demo Video

    Email Marketing
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    SalesNexus Demo Video

    CRM

    Screenshots

    screenshot for VerticalResponse

    VerticalResponse

    Email Marketing
    Screenshot for VerticalResponse   4 screenshots available
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    Customer.io

    Email Marketing
    Screenshot for Customer.io 4 screenshots available

    Typical Customer

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    VerticalResponse

    Email Marketing
    • Business
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    Customer.io

    Email Marketing
    • Business
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    SalesNexus

    CRM
    • Business

    Supported Devices

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    VerticalResponse

    Email Marketing
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    Customer.io

    Email Marketing
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    SalesNexus

    CRM

    Supported Languages

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    VerticalResponse

    Email Marketing
    • English
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    Customer.io

    Email Marketing
    • English
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    SalesNexus

    CRM
    • English

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