Sendgrid Reviews and Cloudswave Rating

  • 62

    Cloudswave Score for Sendgrid

    Rating based on 14 Critic Reviews

    9 Favorable reviews
    69 %
    1 Mixed reviews
    8 %
    3 unfavorable reviews
    23 %
  • SendGrid is a top cloud-based email platform that effectively delivers over 18 billion of customer engagement emails every month for Internet and mobile-based companies. It provides companies unmatched deliverability, scalability, and reliability when it comes to email management.

    0 of 0 people found this review helpful
  • Pretty Solid and Reliable

    We've used Sendgrid for a few years now, without a hiccup. It's worked well for us and has been very reliable. Their interface is easy to use and has most of the features you would expect, e.g. reporting, graphs, metrics, and the ability to search for users and emails that were deployed. I've had various members of my team trained up using it without any problems and they use it on a daily basis. We're heavily invested in it now. Sendgrid has pretty good customer service too, and have helped us quickly whenever there has been an issue. Sendgrid is solid and reliable.

    Pros : - Reliable. - Has the features you need for transactional email, but also email campaigns too. - Has very good reporting - Has good customer service. - Offers a static IP address.

    Cons : - Can get a little pricey if you send over 100,000 emails - Doesn't allow you to see much about the email that was sent, e.g. headers, subject, or body, which makes debugging issues hard.

    0 of 0 people found this review helpful

    SendGrid not for the faint of heart

    I would recommend against SendGrid. We started using SendGrid using a relative old list. We immediately ran into issues with this list and had our account suspended. Checking the same list with MailChimp we found that MailChimp warned us about the quality issues before sending, allowing us to clean the list, and SendGrid just closed our account after sending and running into high bounce rates. After that we had to deal with a highly critical customer service department that treated us like a headmaster treats a child. Contrastingly, working with MailChimp is a breeze. I realize that using an old list was actually a mistake on our side. However, I believe a service can protect you against making beginner's mistakes in stead of punishing you for them.

    Pros : Cheap

    Cons : * Easy to make mistakes * When you do, they suspend your account and you get to deal with the stern customer department

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • If your team needs to send transactional emails, but you'd also like an easy-to-use email marketing tool, SendGrid has everything you need in one app. You'll be able to consolidate your team's email sending in one place, no matter if it's sent by your marketing team or automatically by your app.

    0 of 0 people found this review helpful
  • What do you like best?

    The price was good and the tool was ok if not super user friendly.

    What do you dislike?

    The fact that they don't take reasonable precautions to protect you against making mistakes

    0 of 0 people found this review helpful

    What do you like best?

    I was able try things out and experiment with different ideas quickly. The setup was simple and I could see how my email campaigns were going. I felt like I had a much better sense of what was going on.

    What do you dislike?

    There wasn't really anything major that I disliked. I kind of fumbled my way through this one concept I wanted to try out, so maybe I wasn't able to find solid documentation of different workflows? (I'm kind of guessing as to why I got stuck)

    0 of 0 people found this review helpful

    What do you like best?

    SendGrid was great for our transactional emails, but wasn't a great solution for anything beyond that email type.

    What do you dislike?

    The SendGrid interface was VERY difficult to use when trying to create custom email designs. I consider myself a relatively tech-savvy person, with enough knowledge to edit HTML, but this required full knowledge of HTML writing in order to create a good custom design. It required some serious dedication from our developers in order to correctly implement a solution.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • With such great features at an amazingly low price, SendGrid's cloud technology is definitely placing many on cloud nine! There are a range of packages to cater for the different usage. Plus, you get to scale your usage too. So, why not head over to SendGrid to check it out.

    0 of 0 people found this review helpful
  • SendGrid is a solid application that works and go above and beyond the service-level agreements that it provides on its site. Many customers are happy with the app. SendGrid is a web app that IT Managers of any company may want to consider- particularly those of companies who do not have or are looking to do away with managing their own servers or keeping them onsite.

    0 of 0 people found this review helpful
  • What else can I say about Sendgrid? It's the single best SMTP service; it's a fabulous service if your architecture is already in the cloud; it's cheap; the people are great.

    0 of 0 people found this review helpful
  • SendGrid.com proves to be a good choice for clients who are conducting regular customer communications via email. This is because this platform not only offers faster email delivery, but as well as a wide variety of other features that allow users to perform multiple email delivery tasks. In other cases, you may have to use one platform for transactional email, and another for marketing, which can be quite of a hassle.

    0 of 0 people found this review helpful
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