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Constant Contact

Constant Contact Reviews and Cloudswave Rating

  • 73

    Cloudswave Score for Constant Contact

    Rating based on 37 Critic Reviews

    25 Favorable reviews
    86 %
    2 Mixed reviews
    7 %
    2 unfavorable reviews
    7 %
  • Constant Contact is easy to use, looks professional, and demystifies email marketing. It was a bit glitchy in testing, however, and is occasionally stingy for the price.

    0 of 0 people found this review helpful
  • For small businesses and startups, Constant Contact is a great option. It is a cost effective tool with a very flexible pricing setup where the rates are based on the number of email contacts. But what makes it really special is that they strive to provide the extra effort to help their users become more proficient with the system by conducting live webinars, classes, and day-long courses. Plus, the team is constantly working to make Constant Contact very intuitive.

    0 of 0 people found this review helpful
  • Pros:

    • Free Trial Period
    • Great Template Library
    • Good for Beginners
    • Import / Export Lists
    • Security
    • Anti-Spam Policies

    Cons:

    • Overpriced
    • Difficult to Cancel Services
    • Customer Service Complaints
    • Limited Customization
    • Autoresponders; does not allow auto-responders.
    • List Management Limitations

    0 of 0 people found this review helpful
  • Missing Something

    Constant Contact has some really great but basic features. It could be the perfect tool for a very small business however as your business growth and your customer base gets bigger, this might not longer serve your needs. The automation is somewhat lacking, nothing big but the small things that tend to accumulate like testing and template issues. We wanted something that will make our marketing more streamlined and we found Constant Contact to be missing a few things. Also, keep in mind that customer service response times can be very slow!

    Pros : -Good Solution for Content Marketing Integration

    Cons : -Customer Support is slow -Price is high

    0 of 0 people found this review helpful

    Best in terms of support and multiple channel marketing options

    The main problem in such rankings however is the invisible part of service... Looking at the naked features you can choose technically better solution. But the better way is to listen the experienced user, and they for instance say that ConstantContact (http://conta.cc/1ej4QUE) provides the best dedicated support for the newbies but having real urgent email marketing needs.

    Pros : customer support multiple channels (FV, events, surveys and many more)

    Cons : lack of yearly plans...

    0 of 0 people found this review helpful

    Constat Contact the 360 platform of success

    It has been a great experience using the Constant Contact platfrom as user and then solution provider selling the services to enhancing my brand and services. Have completed 2 succesful case studies which showcased the platform and its abilities to generate results.

    0 of 0 people found this review helpful
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  • Constant Contact’s dated design and unimpressive features are big downsides. Their support is great, but it is not quite enough to offset the more lackluster parts of their app. The reports section is a particularly disappointing. They don’t have nearly enough statistics for you to make meaningful decisions based on the data they give you. The lack of A/B split testing is a major oversight. Constant Contact seems to be stuck in another age, perhaps one with talking paper clips.

    Unless you need a lot of customer support, you can give Constant Contact a miss.

    0 of 0 people found this review helpful
  • If you're a PC user, Constant Contact is a solid yet standard service. If nice template customization is important to you, definitely test it out with the free trial. Features like Event Spot and SaveLocal are an added bonus, but if you don't plan on using them you may be better off with a cheaper service that has better HTML customization as well.

    0 of 0 people found this review helpful
  • Constant Contact isn’t quite as simple to use as some of its competitors, but if you want an app that’ll help you reach contacts wherever they are and tools to promote your business and send emails, it just might be the app for you. It’s far more than just another email app.

    0 of 0 people found this review helpful
  • Constant Contact is one of the longest running and most popular email marketing services on the web. While the lack of split-testing is a drawback, there is no denying that the rest of the features are great and that the customer support is top of the line. Not a lot of other services are willing to personally coach you by phone, email chat, or in person.

    0 of 0 people found this review helpful
  • When all was said and done, Constant Contact is a great way to stay connected with your subscribers. Their email marketing platform offers an excellent user interface, hundreds of high quality templates, and a very resourceful learning center.

    We highly recommend you start your free trial.

    0 of 0 people found this review helpful
  • Constant Contact's email marketing templates are professional, and the editor allows you to customize your designs, no matter your skill level. It would be nice to have additional email campaign reporting options and previewing abilities, and we are disappointed that there is an additional monthly charge for preparing and sending surveys. However, the service is relatively easy to use, and it lets you create and monitor effective email campaigns.

    0 of 0 people found this review helpful
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