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8x8 Cloud Contact Center

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8x8 Cloud Contact Center Coupons, Reviews, Comparisons and Alternatives


About 8x8 Cloud Contact Center

8x8 Cloud Contact Center is a full-featured, contact center for businesses of all sizes. With 8x8 Virtual Contact Center, all you need is a phone and an Internet browser. We take care of the rest, you can Start immediately—Start taking calls with hours; 8x8’s hands-on Jumpstart training program gets your contact center up and running quickly. 8x8 Virtual Contact Center requires no hardware, software, or technical team to run the call center.

With the Cloud Contact Center you can Improve your customer service Customizable reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service level targets for your customers.

8x8 Cloud Contact Center can Route callers to the agent with the right skills 8x8’s multi-media queue quickly routes customers to the most appropriately-skilled agents, no matter where they are located, reducing the number of times customers are transferred; callers never feel lost or need to talk to someone who can’t help them.

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    Score

    0 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Skills-based routing
  • Call recording and logging
  • Multi-media Management
  • Web Callback
  • Real-time monitoring and reporting
  • FAQ Knowledgebase

Specifications

Categories
Supported languages
English, French, Japanese
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App Android
Integrations
8x8 Cloud Contact Center integrates with Zendesk and more than 3 other solutions. View details

Ratings Summary

Domain Authority 58
#7
Alexa Rank 46264
#4
Integration 65
#6
Platforms 66
#4

8x8 Cloud Contact Center Demo Video

8x8 Cloud Contact Center Screenshots

Plans & Pricing

Showing 4 out of 4 - View All

8x8 Cloud Contact Center Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

8x8 Cloud Contact Center integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
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SugarCRM

CRM

8x8 Cloud Contact Center integrates with SugarCRM. Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best...
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logo for SnapLogic Salesforce Integration

SnapLogic Salesforce Integration

Cloud Integration

8x8 Cloud Contact Center integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
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logo for Microsoft Outlook

Microsoft Outlook

Email Management

8x8 Cloud Contact Center integrates with Microsoft Outlook. Microsoft Outlook provides a free calendar and email service that lets you get things done and st...
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User Reviews

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Alternatives to 8x8 Cloud Contact Center

8x8 Cloud Contact Center

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