Software Comparison
Transmit vs Hightail vs Freshservice

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Listed in : IT Management

Transmit is considered one of the best File Transfer Protocol (FTP) clients available on the market. It offers file transfer service that fits your ne... Learn More


Listed in : IT Management

Hightail is a reliable cloud platform with robust online storage, sharing, and file management capabilities, developed for businesses of all sizes. Th... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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Transmit

FTP

$ 34
Single payment / 1 user(s)

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Hightail

File Sharing

Free Plan

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Transmit

FTP

Add Custom Icons to your Favorites

Show the File Count

Skip Files Automatically

Customize Your Favorites View

Try Dock Send

Make a Droplet

Quickly Copy a Web URL

Make “Get Info” Automatically Update As You Change Files

Show Folders Above Files

Zip Files Directly On an SFTP Server

Get Image Dimensions using Quick Look

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Hightail

File Sharing

Share files up to 10GB

Unlimited storage

Unlimited e-signatures

Secure delivery

Data encryption

Mobile & desktop app access

Microsoft Outlook plugin

Receive large files from anyone

Custom branding

Add & remove users

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Transmit

FTP

No Free Trial Available.

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Hightail

File Sharing
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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Transmit

FTP
User review from
10
Maryna Bondarenko
Oct 26, 2015

Mac users are not spoilt for variety of applications. In fact, it's not easy to find the good FTP-client with the rich feature set and stable performance. Transmit is a pleasant exception to the rule. The program stores iDisk and Bonjour connections, stores connection history and contains a folder for bookmarks. Selected connections are synced via MobileMe, so you will have identical connections on all your Macs. There is the unique Places feature. Places are shortcuts to different folders within the FTP connection. This means that you can save bookmark for each remote or local environment. It is possible to synchronize folders using the Transmit. The direction of synchronization may be configured. The user also can add some additional options, such as deleting old documents and determining changed files. Transmit even allows to simulate synchronization in order to ensure that the settings are correct. Transmit provides the ability to mount the FTP connection in the Finder (using MacFUSE). Your connections appear on your desktop, and you can easily move, delete and modify files on the server as if they were in your system. Since MacFUSE is responsible for all of the connections, there is no need to start Transmit. If you activate the `Transmit Disk menu` feature, you can connect and disconnect the drives right from the menu bar of OS X. Transmit also supports Droplets and DockSend features. Droplets are small pre-configured applications designed for the automatic file uploading into the predefined directory on the server. Just move the file to the droplet, and it will be automatically uploaded into the folder you want. DockSend feature allows you quickly upload files to a directory on the server by dragging and dropping these files on the Transmit icon in the Dock.

Pros :

  • Supports FTP, SFTP, WebDav, Amazon S3 Folder synchronization.
  • Many nice features for quick file uploading.

Cons :

  • No free version.

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Hightail

File Sharing
User review from
9
Tapan Jain
Sep 19, 2015

Hightail is the rebranded version of YouSendIt. It originally began as a service to send large files which were too big to be sent as an email attachment. But now after changing the name to Hightail, it also provides cloud storage, file synchronization and electronic signature in addition to sharing large files. It also offers document tracking so that one can know when a recipient has opened or downloaded a file. Hightail offers desktop applications, mobile applications and Outlook plugins which make it available across almost all platforms. It offers a free account with 2 GB of cloud storage and a maximum file size of 250 MB. Paid version gives you unlimited storage and e-signature with a 2 GB limit on the maximum file size.

Pros :

One can set sharing controls and files can be accessed from anywhere on any device. It offers a dedicated folder which is synced across the devices. One can simply drag and drop the files to be synced to this folder. You can also set expiration date for the shared documents so that one cannot access or download those files or documents after a specified time. Even a limit can be applied on the total number of downloads using a particular link. Files can even be password protected for an additional layer of protection. It enhances the productivity as one can access official files on other devices and start from where you left at the office. Any changes made are reflected in real time to all the devices. Hightail can be used directly from Outlook and Sharepoint. It offers unparalleled security for your digital content all the time. The data is always encrypted whether in transit or on Hightail server. The Hightail data centers are protected by Firewalls and antivirus solutions for protection against hackers and malware. The files can even be wiped out remotely in case of a lost or stolen laptop or a mobile device.

Cons :

Hightail cannot be integrated with CRM solutions like Salesforce which limits its use. Also, version management is not available which is a big miss as when used as a file collaboration platform, multiple people will work on the same file and if something goes wrong accidentally, there should always be an option to roll back to a previous version. No URL shortener service is integrated with Hightail which makes it difficult to share the file links on social media like Twitter which have word limitations.

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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Transmit

FTP
100
Federico Viticci , Mac Stories

Wednesday 28 April 2010

Transmit 4 is almost perfect. I say almost because perfection doesn't exist, so my almost is a symptom of something that truly stands out and, basically, has no competitors. It's beautiful.I don't think I've seen such a great looking piece of software gracing my Mac recently. Transmit 4 is what we love about Mac OS X.

More about Transmit
View all the Transmit Critic Reviews
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Hightail

File Sharing
100
Anonymous contribution , Best online file storage

Thursday 08 May 2014

When it comes to sharing files, Hightail is definitely one of the best available. The unlimited number of downloads, uploads, sends and storage space in addition to easy web access from your desktop, laptop or mobile devices means you can share all of your favorite files, anytime, anywhere. The tracking lets you know instantly if your files are being viewed and who is viewing them. 

More about Hightail
View all the Hightail Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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Transmit

FTP

No critic review available yet for Transmit .

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Hightail

File Sharing
40
Robert Farren , GetApp

Friday 18 September 2015

This program used to be good, but now is so slow I can't even deal with it. The upload speeds are as if I have dial up. I mainly have an issue with any file that is bigger that 50mb. I use the desktop app, still slow, so then I started using wetransfer as a comparison. What would (450mb file) take 5 hours to upload on Hightail literally only took 19 minutes to upload with wetransfer, so obviously the problem isn't with me, it's with Hightail. Oh and if you tell hightail that the upload speeds are mindnumbingly slow, they tell you it's your fault... which would be true if it weren't for wetransfer showing me evidence to the contrary.

More about Hightail
View all the Hightail Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Transmit Demo Video

FTP

No Demo Video Available.

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Hightail Demo Video

File Sharing
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Freshservice Demo Video

IT Management

Screenshots

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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Transmit

FTP
  • Business
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Hightail

File Sharing
  • Business
  • Personal Use
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Freshservice

IT Management
  • Business

Supported Devices

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Transmit

FTP
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Hightail

File Sharing
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Freshservice

IT Management

Supported Languages

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Transmit

FTP
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Hightail

File Sharing
  • English
  • French
  • Spanish
  • Italian
  • German
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Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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