Cloudswave Score for Talkdesk Call Center Software
Rating based on 21 Critic Reviews
Jim Edwards, on GetApp
Our company was looking for an easy to manage phone solution as we look to scale our business. Our previous solution provided little flexibility for remote employees and hard to use data for measuring volume. Talk Desk allowed us to deploy a valuable, long-term phone solution for our business in under month. We've been impressed with the ease of use and performance with Talk Desk.
Pros : Intuitive design makes navigation and setup extremely easy. Real-time and historical data helps headcount forecasting. Array of integration solutions with other support partners, such as Desk & Olark.
Cons : Initial Sales - Despite the intuitive design, the implementation was made unnecessarily confusing by a lack of clarity around how to test the product. My initial sales rep was extremely vague about how to start using Talk Desk, so I contacted their Support channel, which gave me instructions for porting my existing public number. Once we waited 2 1/2 weeks for our number to be ported, we were only able to test for a day before they ended our trial and shut down our public number. I would
Cole Brand, on GetApp
I have used Talkdesk for my outbound sales calls as well as my internal use for communicating with customers. It is very easy to use and syncs to my Salesforce account so I can log all of my calls to Salesforce instantly after my call is over.
Pros : Talkdesk has a very simple setup and is easy to use. Integrating with Salesforce is one of the best features that I use daily.
Katrina Wong, on GetApp
TalkDesk is a great solution for both inside and outside sales. Our reps love how easy it is to use TalkDesk and we see clear ROI. TalkDesk gives us everything we need and only that. There are not a lot of extra features that we don't need. The setup was also extremely straightforward and fast. I can't ask for a better call solution!
Pros : Easy of use Price Quick setup Integration with Salesforce
Cons : Adding web conferencing would be great
Talkdesk is a nice solution for anyone who wants to set up a call center using only a desktop and an internet connection. The app offers all the expected features of an enterprise call center solution, such as IVR and ACD, along with call monitoring and reporting, but for a fraction of the cost. The wealth of 3rd party integrations make it a sensible choice for anyone using any number of other cloud apps.
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