Talkdesk is the world's leading browser-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, LiveChat and others to provide comprehensive information about the caller. With IVR, ACD and Skills-based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so when a call is missed or a voicemail is received, a new helpdesk ticket or CRM task is created with the call data, voicemail recording and voicemail transcription. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads required - all that is needed is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk.
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Talkdesk Call Center Software integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Talkdesk Call Center Software integrates with SnapEngage. No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and...
Talkdesk Call Center Software integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Talkdesk Call Center Software integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
Cloudswave Score for Talkdesk Call Center Software
Rating based on 21 Critic Reviews
Jim Edwards, on GetApp
Our company was looking for an easy to manage phone solution as we look to scale our business. Our previous solution provided little flexibility for remote employees and hard to use data for measuring volume. Talk Desk allowed us to deploy a valuable, long-term phone solution for our business in under month. We've been impressed with the ease of use and performance with Talk Desk.
Pros : Intuitive design makes navigation and setup extremely easy. Real-time and historical data helps headcount forecasting. Array of integration solutions with other support partners, such as Desk & Olark.
Cons : Initial Sales - Despite the intuitive design, the implementation was made unnecessarily confusing by a lack of clarity around how to test the product. My initial sales rep was extremely vague about how to start using Talk Desk, so I contacted their Support channel, which gave me instructions for porting my existing public number. Once we waited 2 1/2 weeks for our number to be ported, we were only able to test for a day before they ended our trial and shut down our public number. I would
Talkdesk is a nice solution for anyone who wants to set up a call center using only a desktop and an internet connection. The app offers all the expected features of an enterprise call center solution, such as IVR and ACD, along with call monitoring and reporting, but for a fraction of the cost. The wealth of 3rd party integrations make it a sensible choice for anyone using any number of other cloud apps.
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