Logo for Talkdesk Call Center Software

Talkdesk Call Center Software

Logo for Talkdesk Call Center Software

Talkdesk Call Center Software Coupons, Reviews, Comparisons and Alternatives


About Talkdesk Call Center Software

Talkdesk is the world's leading browser-based call center software. With one click, it integrates with Salesforce, Zendesk, Shopify, LiveChat and others to provide comprehensive information about the caller. With IVR, ACD and Skills-based Routing, callers are routed to the agent who is most qualified to meet their needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. Talkdesk also automates tasks so when a call is missed or a voicemail is received, a new helpdesk ticket or CRM task is created with the call data, voicemail recording and voicemail transcription. With real-time and historical reporting, call monitoring and call recording, agents and managers can make data-driven decisions based on comprehensive information. No phones, hardware, coding or downloads required - all that is needed is a computer and internet connection. Benefit from data-driven customer interactions with Talkdesk.

  • 76

    Score

    21 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Subscription Plans
    Free Plan

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Features & Specifications

Key Features

  • Cloud-based call recording, call records populate into CRM
  • Enhanced caller ID and contact enrichment from integrations
  • call conferencing, blind and warm transfers
  • One-click integrations with Bigcommerce, Shopify, Magento
  • One-click integrations with Service Cloud, Zendesk, Desk.com
  • Automatic email notifications with voicemail transcriptions
  • Real-time reporting for agents and managers
  • Comprehensive historical reporting
  • IVR, ACD and skills-based routing

Specifications

Categories
Supported languages
English
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
Integrations
Talkdesk Call Center Software integrates with Zendesk and more than 23 other solutions. View details
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Encryption of data at rest
  • SSL for all pages in application domain
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
76
#5
Domain Authority 49
#11
Alexa Rank 90054
#10
Facebook 100
#1
Twitter 100
#1
Integration 100
#1
Security 58
#2
Support options 100
#1
Platforms 50
#5
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Talkdesk Call Center Software Demo Video

Talkdesk Call Center Software Screenshots

Plans & Pricing

Regular

$39
for 1 Month / 1 user(s)

Features

  • Up to 5 agents
  • Basic call center functionality
  • Pay-as-you-go
  • Email support
  • Minutes sold separately

Pro

$65
for 1 Month / 1 user(s)

Features

  • Salesforce widget integration
  • Desk.com widget integration
  • Zendesk widget integration
  • Live monitoring
  • Minutes sold separately

Enterprise

$125
for 1 Month / 1 user(s)

Features

  • Custom daily reporting
  • Dedicated account manager
  • Phone support
  • Service Level Agreement
  • Minutes sold separately

Regular

$348
for 1 Year / 1 user(s)

Features

  • Up to 5 agents
  • Basic call center functionality
  • Pay-as-you-go
  • Email support
  • Minutes sold separately

Pro

$588
for 1 Year / 1 user(s)

Features

  • Salesforce widget integration
  • Desk.com widget integration
  • Zendesk widget integration
  • Live monitoring
  • Minutes sold separately

Enterprise

$1188
for 1 Year / 1 user(s)

Features

  • Custom daily reporting
  • Dedicated account manager
  • Phone support
  • Service Level Agreement
  • Minutes sold separately

Showing 4 out of 13 - View All

Talkdesk Call Center Software Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

Talkdesk Call Center Software integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

logo for SnapEngage

SnapEngage

Live Chat

Talkdesk Call Center Software integrates with SnapEngage. No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and...
Learn More

logo for Shopify

Shopify

Shopping Cart

Talkdesk Call Center Software integrates with Shopify. Shopify provides a commerce platform that allows you to sell at a retail location, online, and ev...
Learn More

logo for SnapLogic Salesforce Integration

SnapLogic Salesforce Integration

Cloud Integration

Talkdesk Call Center Software integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
Learn More

View All

Critic Reviews

  • 76

    Cloudswave Score for Talkdesk Call Center Software

    Rating based on 21 Critic Reviews

    19 Favorable reviews
    90 %
    0 Mixed reviews
    0 %
    2 unfavorable reviews
    10 %
  • Our company was looking for an easy to manage phone solution as we look to scale our business. Our previous solution provided little flexibility for remote employees and hard to use data for measuring volume. Talk Desk allowed us to deploy a valuable, long-term phone solution for our business in under month. We've been impressed with the ease of use and performance with Talk Desk.

    Pros : Intuitive design makes navigation and setup extremely easy. Real-time and historical data helps headcount forecasting. Array of integration solutions with other support partners, such as Desk & Olark.

    Cons : Initial Sales - Despite the intuitive design, the implementation was made unnecessarily confusing by a lack of clarity around how to test the product. My initial sales rep was extremely vague about how to start using Talk Desk, so I contacted their Support channel, which gave me instructions for porting my existing public number. Once we waited 2 1/2 weeks for our number to be ported, we were only able to test for a day before they ended our trial and shut down our public number. I would

  • Talkdesk is a nice solution for anyone who wants to set up a call center using only a desktop and an internet connection. The app offers all the expected features of an enterprise call center solution, such as IVR and ACD, along with call monitoring and reporting, but for a fraction of the cost. The wealth of 3rd party integrations make it a sensible choice for anyone using any number of other cloud apps.

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User Reviews

View All Alternatives

Alternatives to Talkdesk Call Center Software

Talkdesk Call Center Software

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