If you like variety, Specialty Answering Service can put a range of six different call center plans before you, and if those aren’t what you had in mind, never fear. Specialty Answering Service usually can customize a contact center plan that will fulfill whatever tasks and goals your business needs and at a particular price point. This company especially emphasizes what it can do for small businesses, but it also can accommodate the needs of mid-sized and larger firms.
This company can tackle basic answering service tasks but also is capable of much more. Specialty Answering Service can offer customer assistance as far as technical support, billing and answering questions that your clients need answered. It also can help your customers with any order processing issues, deal with credit card purchases and place follow-up calls to ensure that your clients are satisfied with the help they got. If necessary, Specialty Answering Service can schedule follow-up calls when it’s convenient.
This company can assist your small or mid-sized business by taking on all calls that come through your toll-free number. Or, if you prefer, you can have a local number as well, which is an option that many target audiences strongly prefer. Either way, Specialty Answering Service can respond during business hours, after hours and any time, 24/7 and 365 days a year.
If your company is quite small and you and your employees are often tied up with other tasks, Specialty Answering Service can serve as your virtual receptionist making certain that no call goes unanswered, that appointments are set and that messages get through. It also can present a more polished image by having a person answer the phone rather than voicemail or a phone tree, which enhances your brand and may help your company grow.
You also can get help from Specialty Answering Service for customer feedback and surveys. There are a couple of limitations that might not suit you, depending on your needs: This company does not handle lead generation or do cold-calling. If you don’t want those service, this call center company might work well for you; otherwise, these two things could turn into deal-breaking deficiencies.
Specialty Answering Service does offer a substantial number of automated services, including such things as billing reminders, requests for information updates and automated surveys, all of which can be cost-effective ways to handle information needed by your growing company.
With this call center, you get English-speaking representatives who can speak the language well and can be understood. It also offers bilingual service in Spanish, which is such a significant and growing segment of nearly every market. However, Specialty Answering Service does not contract for translation help in other languages. Depending on where your company is located and the markets you plan to target, this may be a serious drawback.
When it comes to support, you can receive help via live chat, email and fax as well as traditional phone service.
We haven't collected enough critic reviews for this product yet.
The cloudswave score requires at least 3 critic reviews to be computed.
Enter your email and press continue to start downloading.
The white paper has been sent to your email. You can also download it right now from this URL: Detailed comparison of the 10 best Call Center softwares