Software Comparison
Samanage vs WebAsyst Helpdesk vs Freshservice

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Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Listed in : IT Management

Help Desk is an online application for the proper handling of email requests from your customers. It stores all messages in a single queue, displays t... Learn More

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Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Free Plan

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management

Storage space: 50GB

Users (collaborators): Unlimited

Files: Unlimited

Photos: Unlimited

Contacts: Unlimited

Messages per day (bulk email sending):5000

Projects: Unlimited

Open issues: Unlimited

Notes: Unlimited

Pages: Unlimited

Products: Unlimited

Orders per month: Unlimited

Requests: unlimited

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Samanage

IT Management
Free Trial Available
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WebAsyst Helpdesk

Help Desk and Ticket Management

No Free Trial Available.

screenshot for Freshservice

Freshservice

IT Management
Free Trial Available

Most Favorable Critic Review

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Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
80
Renee Shipley , TopTenReviews

Friday 17 October 2014

If you're looking for the customer relationship management system, WebAsyst provides a unique layout and design but lacks many of the features we wanted to find in our CRM software options. A photo sharing option was unique to this application and was very useful in several circumstances. WebAsyst focuses their business CRM features on file sharing and customer relationship management. 

More about WebAsyst Helpdesk
View all the WebAsyst Helpdesk Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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Samanage

IT Management

No critic review available yet for Samanage .

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WebAsyst Helpdesk

Help Desk and Ticket Management

No critic review available yet for WebAsyst Helpdesk .

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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Samanage Demo Video

IT Management
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WebAsyst Helpdesk Demo Video

Help Desk and Ticket Management

No Demo Video Available.

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Freshservice Demo Video

IT Management

Screenshots

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WebAsyst Helpdesk

Help Desk and Ticket Management
Screenshot for WebAsyst Helpdesk 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Samanage

IT Management
  • Business
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WebAsyst Helpdesk

Help Desk and Ticket Management
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

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Samanage

IT Management
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WebAsyst Helpdesk

Help Desk and Ticket Management
screenshot for Freshservice

Freshservice

IT Management

Supported Languages

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Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages
screenshot for WebAsyst Helpdesk

WebAsyst Helpdesk

Help Desk and Ticket Management
  • English
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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