Software Comparison
Samanage vs Loc8 vs SmarterTrack vs Freshservice

Save time and effort by comparing these leading IT Management software.
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Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Listed in : IT Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : IT Management

SmarterTrack is a powerful helpdesk built for tracking, managing, and reporting on customer service and communications, including sales opportunities ... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

screenshot for Loc8

Loc8

Asset Management

No Pricing Available yet.

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

$ 20
For 1 Month / 1 user(s)

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

screenshot for Samanage

Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

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Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service
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SmarterTrack

Help Desk and Ticket Management

A support ticket system

Online community

Live chat software

Knowledge base software

A self-service helpdesk portal

A fully integrated SIP-compliant softphone

Call logging and VoIP

Who's On visitor monitoring

A task management system

Time logging

Multiple brand support

Customer satisfaction surveys

Helpdesk reporting and analytics

Single Sign-On (SSO)

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Samanage

IT Management
Free Trial Available
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Loc8

Asset Management
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SmarterTrack

Help Desk and Ticket Management
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Freshservice

IT Management
Free Trial Available

Most Favorable Critic Review

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Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews
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Loc8

Asset Management
100
GetApp , Business 2 Community

Wednesday 15 October 2014

Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

More about Loc8
View all the Loc8 Critic Reviews
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
75
Mayank , I Love Free Software

Saturday 13 November 2010

SmarterTrack is a complete solution for any organization to provide excellent quality customer service, so give it a try!

More about SmarterTrack
View all the SmarterTrack Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

screenshot for Samanage

Samanage

IT Management

No critic review available yet for Samanage .

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Loc8

Asset Management

No critic review available yet for Loc8 .

screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management

No critic review available yet for SmarterTrack .

screenshot for Freshservice

Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Samanage Demo Video

IT Management
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Loc8 Demo Video

Asset Management

No Demo Video Available.

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SmarterTrack Demo Video

Help Desk and Ticket Management
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Freshservice Demo Video

IT Management

Screenshots

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SmarterTrack

Help Desk and Ticket Management
Screenshot for SmarterTrack 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Samanage

IT Management
  • Business
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Loc8

Asset Management
  • N/A
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SmarterTrack

Help Desk and Ticket Management
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

screenshot for Samanage

Samanage

IT Management
screenshot for Loc8

Loc8

Asset Management
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SmarterTrack

Help Desk and Ticket Management
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Freshservice

IT Management

Supported Languages

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Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages
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Loc8

Asset Management
  • English
  • French
  • Spanish
  • German
  • Polish
  • Norwegian
  • Swedish
screenshot for SmarterTrack

SmarterTrack

Help Desk and Ticket Management
  • English
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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