Software Comparison
Samanage vs Loc8 vs ManageEngine SupportCenter Plus vs Freshservice

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Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Listed in : IT Management

Loc8 Mobile is the in-field technician app for licensed users of Loc8… A tightly integrated asset, field service and maintenance management system f... Learn More


Listed in : IT Management

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their accountandcontact infor... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

screenshot for Loc8

Loc8

Asset Management

No Pricing Available yet.

screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Freshservice

Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

screenshot for Samanage

Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

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Loc8

Asset Management
  • Dashboard

A real-time view of your business with configurable pods to access any information at just a glance.

  • Assets

A complete asset maintenance solution to manage all of your physical assets, from facilities and buildings, to rail networks and rolling stock, mines, trucks, or any other asset you need to manage and maintain.

  • Field Service
screenshot for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

Help Desk and Ticket Management
  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • screenshot for Freshservice

    Freshservice

    IT Management

    Integrated Game Mechanics

    Round Robin Assignment

    Custom SSL & Trusted IP

    Service Catalog

    Contract Management

    Problem Management

    Change Management

    Release Management

    Custom Roles

    Portal Customization

    CMDB

    Satisfaction Surveys

    Time Tracking

    Unlimited End Users

    Multiple Helpdesk Emails

    Up to 3 agents

    Up to 100 free assets

    Incident Management

    Knowledge Base

    Self Service Portal

    SLA Management

    100 End Users

    100 Free Assets

    Free Trial Availability

    screenshot for Freshservice

    Samanage

    IT Management
    Free Trial Available
    screenshot for Freshservice

    Loc8

    Asset Management
    screenshot for Freshservice

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No Free Trial Available.

    screenshot for Freshservice

    Freshservice

    IT Management
    Free Trial Available

    Most Favorable Critic Review

    screenshot for Samanage

    Samanage

    IT Management
    100
    Erik Blum , ITSMdaily

    Sunday 08 February 2015

    I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

    More about Samanage
    View all the Samanage Critic Reviews
    screenshot for Loc8

    Loc8

    Asset Management
    100
    GetApp , Business 2 Community

    Wednesday 15 October 2014

    Loc8 can potentially replace a number of apps you may already use, and depending on the nature of your business, could be the only asset tool you will ever need. It takes a holistic approach to making your business run in an efficient and organized way using well-developed web and mobile apps.

    More about Loc8
    View all the Loc8 Critic Reviews
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    100
    Business Partner in Computer Software , G2 Crowd

    Monday 18 August 2014

    What do you like best?Facility to parametrize the product, SLA, Portal, Business rules, all is done using graphic interface, and it is easy to adapt to business change. What do you dislike?Nothing all is working well and as required , pêrhaps some interfaces used to transfer from a previous product could nb e ameliorated.

    More about ManageEngine SupportCenter Plus
    View all the ManageEngine SupportCenter Plus Critic Reviews
    screenshot for Freshservice

    Freshservice

    IT Management
    100
    Alexis Casanis , GetApp

    Wednesday 20 August 2014

    Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Samanage

    Samanage

    IT Management

    No critic review available yet for Samanage .

    screenshot for Loc8

    Loc8

    Asset Management

    No critic review available yet for Loc8 .

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management

    No critic review available yet for ManageEngine SupportCenter Plus .

    screenshot for Freshservice

    Freshservice

    IT Management
    40
    Benjamin Seeman , GetApp

    Thursday 14 August 2014

    I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Demo Video

    screenshot for Samanage

    Samanage Demo Video

    IT Management
    screenshot for Loc8

    Loc8 Demo Video

    Asset Management

    No Demo Video Available.

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus Demo Video

    Help Desk and Ticket Management
    screenshot for Freshservice

    Freshservice Demo Video

    IT Management

    Screenshots

    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    Screenshot for ManageEngine SupportCenter Plus 4 screenshots available
    screenshot for Freshservice

    Freshservice

    IT Management
    Screenshot for Freshservice 4 screenshots available

    Typical Customer

    screenshot for Samanage

    Samanage

    IT Management
    • Business
    screenshot for Loc8

    Loc8

    Asset Management
    • N/A
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • N/A
    screenshot for Freshservice

    Freshservice

    IT Management
    • Business

    Supported Devices

    screenshot for Samanage

    Samanage

    IT Management
    screenshot for Loc8

    Loc8

    Asset Management
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    screenshot for Freshservice

    Freshservice

    IT Management

    Supported Languages

    screenshot for Samanage

    Samanage

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    • All languages
    screenshot for Loc8

    Loc8

    Asset Management
    • English
    • French
    • Spanish
    • German
    • Polish
    • Norwegian
    • Swedish
    screenshot for ManageEngine SupportCenter Plus

    ManageEngine SupportCenter Plus

    Help Desk and Ticket Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Polish
    • Swedish
    screenshot for Freshservice

    Freshservice

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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