Software Comparison
Samanage vs LiveHelpNow vs Freshservice

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Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Listed in : IT Management

LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understa... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for Samanage

Samanage

IT Management

No Pricing Available yet.

screenshot for LiveHelpNow

LiveHelpNow

Live Chat

No Pricing Available yet.

screenshot for Freshservice

Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

screenshot for LiveHelpNow

LiveHelpNow

Live Chat
  • Realtime Visitor Monitoring
  • Visitor Action Triggers
  • Social Insights
  • Custom Information Feed
  • Hot Leads & Customer Lists
  • Create Promotional Ads
  • Record Call Logs
  • Capture Call Back Requests
  • Full Email & Ticket Management
  • Create Customizable Surveys
  • screenshot for Freshservice

    Freshservice

    IT Management

    Integrated Game Mechanics

    Round Robin Assignment

    Custom SSL & Trusted IP

    Service Catalog

    Contract Management

    Problem Management

    Change Management

    Release Management

    Custom Roles

    Portal Customization

    CMDB

    Satisfaction Surveys

    Time Tracking

    Unlimited End Users

    Multiple Helpdesk Emails

    Up to 3 agents

    Up to 100 free assets

    Incident Management

    Knowledge Base

    Self Service Portal

    SLA Management

    100 End Users

    100 Free Assets

    Free Trial Availability

    screenshot for Freshservice

    Samanage

    IT Management
    Free Trial Available
    screenshot for Freshservice

    LiveHelpNow

    Live Chat

    No Free Trial Available.

    screenshot for Freshservice

    Freshservice

    IT Management
    Free Trial Available

    Most Favorable Critic Review

    screenshot for Samanage

    Samanage

    IT Management
    100
    Erik Blum , ITSMdaily

    Sunday 08 February 2015

    I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

    More about Samanage
    View all the Samanage Critic Reviews
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    90
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    LiveHelpNow is reliable, feature-loaded software that both your agents and customers will appreciate. With remote administration, mobile phone chat, campaign capability and customer tracking, your customer support service will be unmatched. The variety of customer-friendly features, coupled with revenue-generating business options and robust help and support, make LiveHelpNow the best live chat support software available.

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Freshservice

    Freshservice

    IT Management
    100
    Alexis Casanis , GetApp

    Wednesday 20 August 2014

    Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Samanage

    Samanage

    IT Management

    No critic review available yet for Samanage .

    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveHelpNow
    View all the LiveHelpNow Critic Reviews
    screenshot for Freshservice

    Freshservice

    IT Management
    40
    Benjamin Seeman , GetApp

    Thursday 14 August 2014

    I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Demo Video

    screenshot for Samanage

    Samanage Demo Video

    IT Management
    screenshot for LiveHelpNow

    LiveHelpNow Demo Video

    Live Chat
    screenshot for Freshservice

    Freshservice Demo Video

    IT Management

    Screenshots

    screenshot for Freshservice

    Freshservice

    IT Management
    Screenshot for Freshservice 4 screenshots available

    Typical Customer

    screenshot for Samanage

    Samanage

    IT Management
    • Business
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    LiveHelpNow

    Live Chat
    • N/A
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    Freshservice

    IT Management
    • Business

    Supported Devices

    screenshot for Samanage

    Samanage

    IT Management
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    screenshot for Freshservice

    Freshservice

    IT Management

    Supported Languages

    screenshot for Samanage

    Samanage

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    • All languages
    screenshot for LiveHelpNow

    LiveHelpNow

    Live Chat
    • English
    screenshot for Freshservice

    Freshservice

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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