Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic business needs of the organization. Improving the customer experience through greater visibility into past and present service requests and tickets, Samanage is built on a cloud-based, multi-tenant platform with a unified IT help desk and IT asset management solution that ties users, tickets, and assets together -- in one place.
Delivered via SaaS, Samanage empowers companies of all sizes by making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, compliance, and user satisfaction. As a ITIL-ready solution, Samanage enhances the agility and ability to achieve performance objectives and meet quality expectations through solutions that can be rapidly deployed with consistency, repeatability, and high quality. Instantly deployed and continuously updated in the cloud, Samanage lets you quickly drive business value by connecting your people with the key business services they use every day.
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Samanage integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Samanage integrates with Salesforce Chatter. Chatter is the social enterprise network that drives activity. Chatter hook up people over the co...
Samanage integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
Samanage integrates with OneLogin. OneLogin eliminates passwords for companies that embrace cloud computing. Users sign in once and ...
Cloudswave Score for Samanage
Rating based on 45 Critic Reviews
Before Samanage our organization was using a tool that was more tailored to Developer work flow and bug fixes. When we deployed Samanage, we immediately have better visibility of deployed resources and better communication with end users with their help desk tickets.
Pros : Pros certainly include the ease of use. We can immediately track ticket work flow and communications.
Cons : Besides that our end users quickly adopted it and were quick to submit tickets? Maybe that should go in the Pros section!
Noel Green, PMP, on TrustRadius
Samanage Use Cases and Deployment ScopeWe are using Samanage across both IT and Maintenance. It allows us to keep tighter controls on the issues we have at 35 sites across the city.
Pros : The resolution options are great, we can review them easily to see how other issues have been resolving.Allows us to report on the efficiency of the technicians and the speed at which jobs are being completed.The dashboard allows us to continually monitor all inventory and contracts.
Cons : The need a mobile app. The current way of using it on a phone is not well done. It's very difficult to use the drop down lists.The work orders that are continuous continue to be difficult to automatically trigger.
From Compare Camp
Samanage IT Service Desk is a cloud-based IT service desk and asset management ideal for software companies that seek to keep a tighter tab on both their customer support and IT assets to ensure a smooth business. Whether a startup or large vendor, users will find Samanage IT Service Desk a convenient and user-friendly unified service to manage their support and assets.
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