OnBrand24 delivers exceptional domestic, 24/7 call center services for companies in the ecommerce, retail, food & beverage, technology, healthcare, business services (membership, merchant loyalty and continuity), insurance and manufacturing industries.
Inbound (shared and dedicated) call center services:
-Customer service call center services, order processing and order taking, telemarketing, inside sales and Tier 1 help desk.
Outbound call center services:
-B2B lead generation, appointment setting, customer win-back, customer and market surveys, database hygiene, list scrubbing and telesales.
We are distinguished by our premise-based staffing model, which means all of our representatives work on-site at our call center services facility in Beverly, Massachusetts for enhanced quality assurance, accountability, knowledge sharing, productivity and teamwork. We deliver a comprehensive array of call center services customized to the unique needs of our clients.
OnBrand24 handles challenging customer service, help desk and B2B lead generation and appointment setting programs. Our contact center staff and management team enhance the customer service and sales revenues of our clients while reducing business costs.
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