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Nextiva Call Center

Nextiva Call Center Reviews and Cloudswave Rating

  • 80

    Cloudswave Score for Nextiva Call Center

    Rating based on 20 Critic Reviews

    7 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • Nextiva is full service PBX phone service provider. Anything you need to give your business a competitive edge, you will find with this phone service. It is a great option for growing businesses. With unlimited calling and a huge selection of features included in the low monthly price, you are able to maintain costs without worrying about overage charges or other hidden fees. Some features do come with an extra charge, but with careful management, these shouldn’t present any problems.

    0 of 0 people found this review helpful
  • Nextiva has a fully redundant network that offers most of the business VoIP features your company should need. Some of these features require a higher-priced plan. However, if you have a large number of extensions, the company reduces the monthly price, which makes it a cost-effective option.

    0 of 0 people found this review helpful
  • I started and own a medical billing company. The business started in 2009 with just my brother and me. At the time of opening, we used basic phones lines from another VoIP provider. The provider gave us an adapter to use and we made calls every day with no problem. As we continued to grow, we needed more phone lines and required more from the phone solution. That's where my discussions and research led me to Nextiva. While we are not a full call center, we did need a call center phone solution that had call recording features, reporting data, queuing, etc. I definitely talked to more than 5 companies before making the decision to switch from Nextiva. It was a good decision. My business has added 30 employees this year, and we will hopefully be adding many more in 2014. As we continue to grow, I see Nextiva as the company we'll continue to use for the phones.

    0 of 0 people found this review helpful

    The customer service is what stands out. Whether I speak to someone by calling the general toll free number on their website or speaking with my account manager, each person there is sharp and has the skills to do the job. I've called them a lot and have talked to many people, they have customer service fine tuned. The phones I use got shipped to me the day after I signed up and started working right away. For all the categories of stars I gave them 5 because it is a great service. I'm posting this review because I have regularly received great service and Nextiva deserves a pat on the back for their help.

    0 of 0 people found this review helpful

    I use Nextiva for incoming and outgoing calls. Most of my calls are outbound for scheduling reminders and appointments. My body shop has 3 locations and 15 phone agents. The setup works perfectly but it's important to know that I needed extensive help from the technical support to get everything configured the right way. Their customer service is the best around.

    0 of 0 people found this review helpful
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  • All in all, Nextiva VOIP provides users with almost all of the tools they will need to manage an efficient and user-friendly phone system at the lowest possible cost. With all Nextiva VOIP packages being tailored to the client company, it’s not easy to state with precision what the cost of a package suitable to a particular business would be, but rest assured that Nextiva’s competent and friendly staff will be on hand to talk you through the details of those packages that will be most appropriate to your organization.

    0 of 0 people found this review helpful
  • As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system.

    0 of 0 people found this review helpful
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