Software Comparison
MockFlow vs Balsamiq vs Freshservice

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Listed in : IT Management

MockFlow Design Cloud provides design tools and collaboration services for designers. Its flagship software - "MockFlow Wireframe" is used by thousand... Learn More


Listed in : IT Management

Balsamiq Mockups is a graphical user interface mockup builder application. It allows the designer to arrange pre-built widgets using a drag-and-drop W... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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MockFlow

Wireframes

Free Plan

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Balsamiq

Wireframes

$ 24
Single payment / 1 user(s)

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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MockFlow

Wireframes

3 Designer Licenses

Addon License is only $14/user

Admin level & Unlimited Co-Editors

75 GB of Cloud Storage

Centralized License Manager

Team Activity Log & Alerts

Advanced Project Permissions

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Balsamiq

Wireframes

3 Active Projects

Unlimited Mockups

Unlimited Users

50% off Desktop app

SSL Security

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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MockFlow

Wireframes

No Free Trial Available.

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Balsamiq

Wireframes
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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MockFlow

Wireframes

No favorable user review available yet for MockFlow.

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Balsamiq

Wireframes
User review from
7
Nick Thorsch
Sep 25, 2015

Balsamiq is one of the most popular mockup tools, however not the only tool that can do mock ups. Alternative tools are Adobe Photoshop/Indesign, Powerpoint/Keynote/Google Slides, and a picture of pen on paper. The real advantage then is the built-in tools Balsamiq has available. The tools in the alternatives I mentioned are mostly boxes, circles and arrows = very limited. Balsamiq has web and application interface tools we're all familiar with and specialized to various niches too: checkboxes, select pop-ups, buttons, calendars, player controls, drop-downs, etc. That is its key differentiator in my opinion. Granted, I now leave the mock up work for websites to my designers, who create full color graphics with images, font types, logos and more in Photoshop, which is far superior and more impressive to clients than a blackandwhite mockup with no actual content filling it in.

Pros :

  • Built-in tools specific to websites and applications.
  • Free tria.
  • Better than other basic apps that can be used for mock ups.

Cons :

  • Black and white.
  • A professional designer can create way better mock ups in full color with image.

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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MockFlow

Wireframes
100
Jennifer Farley , SitePoint

Tuesday 06 April 2010

Overall, I found MockFlow to be an excellent tool. It's easy to use, it produces clear wireframes and there are a wide range of templates to get you started. Realistically, the basic account is only there for you to try out the tool and get a feel for it as there is a limit of one mockup

More about MockFlow
View all the MockFlow Critic Reviews
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Balsamiq

Wireframes
70
Mitch M. , G2 Crowd

Friday 10 May 2013

What do you like best?It has all of the objects needed for software mockups pre-built. It's all drag and drop with enough options to be flexible but not too many that it's overbearing. Almost zero learning curve, anybody can jump on it and produce decent mockups. What do you dislike?Mostly geared toward mobile

More about Balsamiq
View all the Balsamiq Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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MockFlow

Wireframes

No critic review available yet for MockFlow .

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Balsamiq

Wireframes
40
Joshua Bemenderfer , GetApp

Tuesday 17 February 2015

More about Balsamiq
View all the Balsamiq Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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MockFlow Demo Video

Wireframes
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Balsamiq Demo Video

Wireframes
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Freshservice Demo Video

IT Management

Screenshots

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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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MockFlow

Wireframes
  • Business
  • Personal Use
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Balsamiq

Wireframes
  • Personal Use
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Freshservice

IT Management
  • Business

Supported Devices

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MockFlow

Wireframes
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Balsamiq

Wireframes
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Freshservice

IT Management

Supported Languages

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MockFlow

Wireframes
  • English
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Balsamiq

Wireframes
  • English
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Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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