Software Comparison
ManageEngine ServiceDesk Plus vs Salesforce Service Cloud vs Freshservice

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Listed in : IT Management

ServiceDesk Plus is a help desk software with integrated asset management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceD... Learn More

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Listed in : IT Management

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No Pricing Available yet.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

screenshot for Freshservice

Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

IT Project Management

Automatic Ticket Dispatch

Business Rules

Data Archiving

Email Commands

Help Desk Notifications

Help Desk Reports

Knowledge Base

Mobile Help Desk

Self Service Portal

Service Level Agreement

User Survey

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

screenshot for Freshservice

Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

screenshot for Freshservice

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Free Trial Available
screenshot for Freshservice

Salesforce Service Cloud

CRM
screenshot for Freshservice

Freshservice

IT Management
Free Trial Available

Most Favorable User Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No favorable user review available yet for ManageEngine ServiceDesk Plus.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

screenshot for Freshservice

Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
100
Anonymous contribution , Compare Helpdesk

Tuesday 20 July 2010

ManageEngine’s ServiceDesk Plus helps companies track everything in their organization, from communications to purchase orders. ManageEngine’s help desk software has the functionality to dramatically increase efficiency and productivity within a company. It is the “smarter alternative,” as ManageEngine claims, to traditional software.

More about ManageEngine ServiceDesk Plus
View all the ManageEngine ServiceDesk Plus Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
screenshot for Freshservice

Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management

No critic review available yet for ManageEngine ServiceDesk Plus .

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

screenshot for Freshservice

Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Demo Video

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud Demo Video

CRM
screenshot for Freshservice

Freshservice Demo Video

IT Management

Screenshots

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
Screenshot for ManageEngine ServiceDesk Plus 4 screenshots available
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available
screenshot for Freshservice

Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • Business
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
screenshot for Freshservice

Freshservice

IT Management

Supported Languages

screenshot for ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

Help Desk and Ticket Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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