Software Comparison
Imperva Incapsula vs VIPRE vs Freshservice

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Listed in : IT Management

Incapsula Website Security is an unmatched web application security experience, enhanced by real-time big data analytics, enables Incapsula to provide... Learn More


Listed in : IT Management

Viper has a range of product to protect your PC for home or business: VIPRE Internet Security is the award-winning antivirus software that includes a ... Learn More

Free Trial

Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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Imperva Incapsula

Website Monitoring

Free Plan

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VIPRE

Antivirus

$ 59.99
For 1 Year / 5 user(s)

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Imperva Incapsula

Website Monitoring

Bot Protection

Access Control

Login Protect

Web Application Firewall

BackDoor Detection

CDN & Optimizer

Support: Email 8X5

Website Analytics

SSL Support

DDoS Protection

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VIPRE

Antivirus

Anti-spam, antivirus, anti-phishing, anti-spyware and malicious attachment protection

Multiple scanning engines

Powerful policy-based SMART attachment filtering

Dedicated image-spam engine

Message disclaimers

Reporting and Message Tracking

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Imperva Incapsula

Website Monitoring

No Free Trial Available.

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VIPRE

Antivirus
Free Trial Available
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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Imperva Incapsula

Website Monitoring

No favorable user review available yet for Imperva Incapsula.

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VIPRE

Antivirus
User review from
7
Tommy Boucher
Dec 23, 2015

In the race of the best Anti-Virus protection, you need to be very careful. There is many aspect that needs to be evaluated; virus detection, performance impact, report, and management feature list, etc. I had to evaluate many different Anti-Virus during the last year, and I have to admit our final choice is not VIPRE, sorry. We had very specifics requirement; No impact on performance, multi-platform (Windows/Mac/Linux), server-side exceptions and client-side exceptions. After testing more than 25 different antiviruses, I can tell it is very hard to find. I’ve also tested VIPRE Internet Security 2016 for Home to find a fit for my home computers, where the requirements are very different. First, the Security suite come with a lot of advanced features, like Firewall, Website Blocker, Edge Protection (zero-day threats), Anti-Malware, Social Watch, Search Guard, Auto Patch, Anti-Rootkit, Email Virus Protection, Spam Filter, Anti-Intrusion, etc! Very impressive for 50$ (based on shop.vipreantivirus.com) for a year, or 100$ for Lifetime. The UI is very clean, and the configuration come by default with the standard scanning schedule, Full scan once a week, Quick the other days. You don’t want to scan too much since it is resource intensive and unnecessary, you already “real-time-monitor”. The Quick scan will scan the most important files only. The Quick scan used 12% of my CPU and 100 MB of ram, during 11 minutes. That's a lot more than competitors, scanning 10x more files. I have 4 processes running: the Anti-Malware Service, the SBAMTray Application, the Plug-in Manager Service and the WebProxy.exe. When you open the UI, you will also have VIPREUI.exe. There is a “Catch Up Scan” option if a scheduled scan is missed, but they will only do a Quick Scan. You may miss all your full. The “Second Layer Scan” will run a full scan in case a risk is detected using a Quick Scan. I like the Battery Saver mode, to skip scans when on battery. The Email Filter (phishing, virus, spam) works with Outlook or POP3/SMTP. It won’t scan if you are using Gmail in IMAP. Updates are checked every 30 minutes by default, but can be customized. There is no setting to skip update on slow network (to save bandwidth), but the signature files are probably small.

Pros :

  • Timeline – You can see all the actions that were taken.
  • All-In-One, from Firewall to Antivirus.
  • Low performance impacts on my computer.

Cons :

  • Home version only runs on Windows.
  • Business says Mac and Windows.
  • There is free alternative.

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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Imperva Incapsula

Website Monitoring
75
Mark Woodstone , Net Security

Wednesday 03 October 2012

Overall, Incapsula is a great service that provides web site protection for a fraction of the cost that would be spent on a typical software or hardware solution for fighting these types of online battles. It’s easy to incorporate into the production environment and can be up and working within mere minutes.

More about Imperva Incapsula
View all the Imperva Incapsula Critic Reviews
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VIPRE

Antivirus
95
Anonymous contribution , pc antivirus reviews

Wednesday 31 December 1969

On one hand, we like that the overall look of VIPRE has had few changes from one year to the next. It's easy to become familiar with the software without having to hunt for things from one year to the next. Considering all these points, VIPRE Antivirus 2015 passes our tests with flying colors. It's not perfect, but no antivirus software is.

More about VIPRE
View all the VIPRE Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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Imperva Incapsula

Website Monitoring

No critic review available yet for Imperva Incapsula .

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VIPRE

Antivirus
40
Neil J. Rubenking , IT Reviews

Friday 17 January 2014

VIPRE Internet Security 2014 combines a decent antivirus, a simple, accurate spam filter, and a disappointing firewall; it's all over the map. You'll do better with a suite whose components are uniformly strong.

More about VIPRE
View all the VIPRE Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Imperva Incapsula Demo Video

Website Monitoring

No Demo Video Available.

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VIPRE Demo Video

Antivirus

No Demo Video Available.

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Freshservice Demo Video

IT Management

Screenshots

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Imperva Incapsula

Website Monitoring
Screenshot for Imperva Incapsula 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Imperva Incapsula

Website Monitoring
  • Business
  • Personal Use
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VIPRE

Antivirus
  • Business
  • Personal Use
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Freshservice

IT Management
  • Business

Supported Devices

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Imperva Incapsula

Website Monitoring
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VIPRE

Antivirus
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Freshservice

IT Management

Supported Languages

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Imperva Incapsula

Website Monitoring
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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VIPRE

Antivirus
  • English
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Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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