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Grasshopper

Grasshopper Reviews and Cloudswave Rating

  • 71

    Cloudswave Score for Grasshopper

    Rating based on 20 Critic Reviews

    16 Favorable reviews
    89 %
    1 Mixed reviews
    6 %
    1 unfavorable reviews
    6 %
  • Great App

    I used a competitor for a while with a buggy app. This app is easy and very stable. I would highly recommend this app and the company for virtual phone service.

    0 of 0 people found this review helpful

    Grasshopper is an Amazing Tool for Entrepreneurs

    We've been using Grasshopper since 2013 and it's been a wonderful tool. You know your software is great when you don't actually spend any time thinking about it and it just works. Support is amazing, but I hardly ever have to use it because we never have any problems. We just opened up our third Grasshopper account for our consulting firm, and other manufacturing company. Our favorite things about Grasshopper is that there are only the flat costs, instead of per user costs. Our business works with many independent professionals, ( ie our dedicated IT person is also a small business owner) and we needed to be able to give people their own extensions so our customers could reach out to them directly, but still under the umbrella and safety of our business. Grasshopper makes it really easy to do that, keeping us professional and our customers satisfied. I would hate to have to pay for 13 extensions, when I really only need 7 users, but with other systems, for every email you add on, you have to pay for that user. You also only pay for what you use or your plan, so you don't have to break the bank. We don't take an excess amount of calls to our office, mostly email, so you only have to spend a little, you really get a lot. You can pay by the minute (which we choose to do based on our fluctuating call patterns) or you can buy a bulk minute plan, which is incredibly competitive in price. The call quality is absolutely amazing, because Grasshopper runs over traditional phone lines and not VOIP. This allows you as a business owner to run a cloud based system, but get all the benefits of landline quality. If you're a business of 1 and want to sound more professional, Grasshopper is the best way to do it. You can set up multiple extensions (press 1 for sales, 2 for support) even if they all forward to the same place. It's also perfect if you're like our business, where you require not a lot of talk time, but several departments and extensions to be able to suit your customer needs because of contractors on your team. I definitely recommend this to anyone who has large contractor teams that work on several projects together regularly and need to delegate some responsibility. Whether you're a solopreneur, a small business, or even a large business, Grasshopper allows you to take your business anywhere, any time, without problems. It's easy, affordable, and get's the job done well.

    Pros : Grasshopper gets it done right. It's incredibly affordable for letting your business have a professional line without breaking the bank and there's never a call quality issue. You can also choose a vanity number which is a huge bonus (100% of my recommendations to others for Grasshopper get a vanity number.) Biggest perks include: *No per user cost - only pay for what you use, or buy a larger plan if you talk a lot *Create a ton of extensions *Mobile App is really helpful - you can dial out usi

    Cons : Lack of integration with CRM. Other CRM tools often an auto dialer that allows you to associate calls with leads and so forth, and I think this would add a lot of value if it were added. Also, no local vanity numbers. Wish regulatory fees were a bit lower but can't do too much about that. Lastly, not really a con, but when you sign up, you need to call and ask them to upgrade you to the advanced user interface. There is no extra cost, but this is the you really need to make your life easier.

    0 of 0 people found this review helpful

    Grasshopper Honest Review

    Overall it is a good service, and the customer service reps are friendly and helpful. However unlike other services Grasshopper does allow us to receive alerts for hang-up calls which are potential missed clients. We have to login to see these calls and this is a pain to do: By then often the customer has taken their business elsewhere. I have been requesting this feature for a while, but they haven't yet implemented it. So I decided to write a review to possibly get them to act. I called them today and the rep informed me she had LOTS of request for a hang-up alert feature, but she had not heard of any plans to implement it. I am assuming this feature should not be difficult to implement since we get alerts when a client leaves a message.

    Pros : Good Customer Service, and easy to use platform

    Cons : No alerts for hang-up calls which causes loss of business

    0 of 0 people found this review helpful
    Read all reviews on GetApp
  • Seems to be a little left behind in the race.

    What do you like best?

    It works... mostly, and once setup is easy to just carry on using. It does what it says on the tin, but it's a small tin.

    What do you dislike?

    Functionality is lacking compared to competitors and the interface has room for improvement. Help documentation is lacking and support is embarrassingly slow.

    What business problems are you solving? What benefits have you realized?

    Using Grasshopper as a Virtual PBX to route calls to staff in multiple locations.

    0 of 0 people found this review helpful
    Read all reviews on G2 Crowd
  • The reason why they make it to my best 4 VoIP is because they had a plan that is truly flexible with “Pay As You Grow”. I would pay as much as I used, not more and not less. Love it being so simple and straight forward. No contract mean I can cancel them anytime without any commitment such as prepay or termination fee.

    0 of 0 people found this review helpful
  • If you don’t need true ACD Queing(which VirtualPBX is the only vendor in this space to provide “true” ACD queuing), and outbound Internet Faxing isn’t a big deal for you, then Grasshopper offers solid plans, without having to commit to a year long contract to get discounted pricing. They also now offer unlimited extensions on all of their plans, and their “Grow” plan comes with almost double the minutes of any of their competitors for a similarly priced plan.

    0 of 0 people found this review helpful
  • Advertising itself as the ‘entrepreneurs phone system’ Grasshopper offers small businesses the chance to improve their professionalism and image by deploying a phone system that wouldn’t sound out of place in a Fortune 500 company. Sounds great – and it is! In truth, Grasshopper not only offers a high quality product but it also offers users a range of plans to help them as they grow, ensuring that the Grasshopper service effectively grows with them. All of this is combined with reliability and quality, meaning Grasshopper is an excellent choice for anyone looking to introduce VOIP into their small business communications system.

    0 of 0 people found this review helpful
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