Software Comparison
FogBugz vs ChangePoint vs Freshservice

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Listed in : IT Management

FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management,... Learn More


Listed in : IT Management

Changepoint sophisticated new budgeting and invoicing capabilities bring granular financial control to the entire customer lifecycle, helping your PSO... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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FogBugz

Project Management

$ 20
For 1 Month / 1 user(s)

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ChangePoint

Project Management

No Pricing Available yet.

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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FogBugz

Project Management

Track everything easily

Find anything instantly

Capture bugs wherever, whenever

Mobile enabled

Notifications

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ChangePoint

Project Management
  • Single, integrated platform
  • Gain the insight and control you need
  • Greater control over projects
  • screenshot for Freshservice

    Freshservice

    IT Management

    Integrated Game Mechanics

    Round Robin Assignment

    Custom SSL & Trusted IP

    Service Catalog

    Contract Management

    Problem Management

    Change Management

    Release Management

    Custom Roles

    Portal Customization

    CMDB

    Satisfaction Surveys

    Time Tracking

    Unlimited End Users

    Multiple Helpdesk Emails

    Up to 3 agents

    Up to 100 free assets

    Incident Management

    Knowledge Base

    Self Service Portal

    SLA Management

    100 End Users

    100 Free Assets

    Free Trial Availability

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    FogBugz

    Project Management
    screenshot for Freshservice

    ChangePoint

    Project Management

    No Free Trial Available.

    screenshot for Freshservice

    Freshservice

    IT Management
    Free Trial Available

    Most Favorable Critic Review

    screenshot for FogBugz

    FogBugz

    Project Management
    100
    User in Consumer Electronics , G2 Crowd

    Sunday 31 May 2015

    What do you like best?Plugin system is good. Support is quick to answer emails.What do you dislike?Overly simplistic, buggy (not overly so but enough to be annoying), inability to save drafts, and I absolutely disagree with their philosophy of combining severity and priority.Recommendations to others considering the productIf you find it limiting, attempt to code plugins to work around the limitations so that it fits your needs. Would be a good opportunity to offer a developer a pet-project to flex his/her skills, or perhaps a capable intern.What business problems are you solving? What benefits have you realized?At a previous company we used FogBugz to track bugs and partially to handle support requests. For how my team used it, we were able to work efficiently enough, though we were hindered by its overly simplistic nature and bugs at times.

    More about FogBugz
    View all the FogBugz Critic Reviews
    screenshot for ChangePoint

    ChangePoint

    Project Management
    75
    Anonymous contribution , TopTenReviews

    Wednesday 31 December 1969

    Directed toward companies that provide professional services, Changepoint is designed for use in small to large enterprises. While freelancers and small businesses might find some aspects of Changepoint helpful, the best benefits are likely to be experienced by midsize organizations.

    More about ChangePoint
    View all the ChangePoint Critic Reviews
    screenshot for Freshservice

    Freshservice

    IT Management
    100
    Alexis Casanis , GetApp

    Wednesday 20 August 2014

    Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Most Unfavorable Critic Review

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    FogBugz

    Project Management

    No critic review available yet for FogBugz .

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    ChangePoint

    Project Management
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about ChangePoint
    View all the ChangePoint Critic Reviews
    screenshot for Freshservice

    Freshservice

    IT Management
    40
    Benjamin Seeman , GetApp

    Thursday 14 August 2014

    I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

    More about Freshservice
    View all the Freshservice Critic Reviews

    Demo Video

    screenshot for FogBugz

    FogBugz Demo Video

    Project Management
    screenshot for ChangePoint

    ChangePoint Demo Video

    Project Management
    screenshot for Freshservice

    Freshservice Demo Video

    IT Management

    Screenshots

    screenshot for FogBugz

    FogBugz

    Project Management
    Screenshot for FogBugz 4 screenshots available
    screenshot for ChangePoint

    ChangePoint

    Project Management
    Screenshot for ChangePoint 4 screenshots available
    screenshot for Freshservice

    Freshservice

    IT Management
    Screenshot for Freshservice 4 screenshots available

    Typical Customer

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    FogBugz

    Project Management
    • Business
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    ChangePoint

    Project Management
    • N/A
    screenshot for Freshservice

    Freshservice

    IT Management
    • Business

    Supported Devices

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    FogBugz

    Project Management
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    ChangePoint

    Project Management
    screenshot for Freshservice

    Freshservice

    IT Management

    Supported Languages

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    FogBugz

    Project Management
    • English
    screenshot for ChangePoint

    ChangePoint

    Project Management
    • English
    screenshot for Freshservice

    Freshservice

    IT Management
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Chinese
    • Portuguese
    • Polish
    • Danish
    • Norwegian
    • Swedish

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