Software Comparison
FogBugz vs Accelo Projects vs Freshservice

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Listed in : IT Management

FogBugz is an integrated web-based project management system featuring bug/issue tracking, discussion forums, wikis, customer relationship management,... Learn More


Listed in : IT Management

Projects don’t always go according to plan. That’s why hundreds of professionals trust AffinityLive to manage projects in the real world. With rea... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

screenshot for FogBugz

FogBugz

Project Management

$ 20
For 1 Month / 1 user(s)

screenshot for Accelo Projects

Accelo Projects

Project Management

$ 19
For 1 Month / 1 user(s)

screenshot for Freshservice

Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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FogBugz

Project Management

Track everything easily

Find anything instantly

Capture bugs wherever, whenever

Mobile enabled

Notifications

screenshot for Accelo Projects

Accelo Projects

Project Management

Project Management with Templates

Time Billing, Expenses & Invoicing

Client Database & Email Tracking

Tasks, Notes & Attachments

Client Portal

Client Signoffs & Approvals

Unlimited Custom Projects Types

Customized Business Processes

Automated Triggers & Notifications

screenshot for Freshservice

Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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FogBugz

Project Management
screenshot for Freshservice

Accelo Projects

Project Management
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Freshservice

IT Management
Free Trial Available

Most Favorable Critic Review

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FogBugz

Project Management
100
User in Consumer Electronics , G2 Crowd

Sunday 31 May 2015

What do you like best?Plugin system is good. Support is quick to answer emails.What do you dislike?Overly simplistic, buggy (not overly so but enough to be annoying), inability to save drafts, and I absolutely disagree with their philosophy of combining severity and priority.Recommendations to others considering the productIf you find it limiting, attempt to code plugins to work around the limitations so that it fits your needs. Would be a good opportunity to offer a developer a pet-project to flex his/her skills, or perhaps a capable intern.What business problems are you solving? What benefits have you realized?At a previous company we used FogBugz to track bugs and partially to handle support requests. For how my team used it, we were able to work efficiently enough, though we were hindered by its overly simplistic nature and bugs at times.

More about FogBugz
View all the FogBugz Critic Reviews
screenshot for Accelo Projects

Accelo Projects

Project Management
75
Anonymous contribution , TopTenReviews

Wednesday 31 December 1969

AffinityLive's PSA tools are likely to work for businesses in a variety of niches, though service-based organizations would probably benefit most. Organizations that need less comprehensive services may find one of AffinityLive's other solutions to be a better match for their needs.

More about Accelo Projects
View all the Accelo Projects Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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FogBugz

Project Management

No critic review available yet for FogBugz .

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Accelo Projects

Project Management

No critic review available yet for Accelo Projects .

screenshot for Freshservice

Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

screenshot for FogBugz

FogBugz Demo Video

Project Management
screenshot for Accelo Projects

Accelo Projects Demo Video

Project Management

No Demo Video Available.

screenshot for Freshservice

Freshservice Demo Video

IT Management

Screenshots

screenshot for FogBugz

FogBugz

Project Management
Screenshot for FogBugz 4 screenshots available
screenshot for Accelo Projects

Accelo Projects

Project Management
Screenshot for Accelo Projects 3 screenshots available
screenshot for Freshservice

Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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FogBugz

Project Management
  • Business
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Accelo Projects

Project Management
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

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FogBugz

Project Management
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Accelo Projects

Project Management
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Freshservice

IT Management

Supported Languages

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FogBugz

Project Management
  • English
screenshot for Accelo Projects

Accelo Projects

Project Management
  • English
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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