Contact One is a call center that prides itself on its quality control and ongoing education for employees, which means courteous and responsive service for your company. This family-owned firm has been in business for 30 years and makes it a point to check on each of its call center representatives on a daily basis to make sure that your company and its brand are presented correctly and well to customers.
Besides basic answering service help, Contact One provides customer assistance with any questions or problems that a client might encounter. Its workers can assist with processing orders and credit card purchases, dispatch help if there is an urgent need, and make follow-up calls or arrange scheduled follow-up calls to ensure that your customers are happy. For many businesses, especially small businesses, customer feedback is essential, and Contact One can make that happen with ease.
This firm can take on your company’s inbound calls either with your toll-free number or you could also publish a local number, which often appeals to many customers because it suggests a local presence that they welcome.
Your company can be served by Contact One 24 hours a day, seven days a week and 365 days a year. Customers increasingly are expecting to get help with technical questions, answers about purchasing and more at any time of day or night, and Contact One is ready to help.
In addition, Contact One can function as your virtual receptionist, set up appointments and conduct surveys. However, it does not do cold-calling nor does it take on lead generation.
This call center employs representatives who speak English easily and well. It also provides bilingual call service in Spanish, which has become an integral part of many markets with the growth of the Spanish-speaking population in the U.S.
Unfortunately, you do not get French-speaking call center representatives. In addition, the company does not handle languages other than English or Spanish through a translation service. In some markets, that could prove to be problematic, but in others, the use of fluent English and Spanish would work nicely.
Contact One offers prompt, helpful live chat that many customers appreciate because they can get information so quickly. You also can get email and fax communication with this call center.
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