The company offers a selection of services that can assist tiny startup firms, mid-sized businesses and even gigantic corporations.
Its primary emphasis is on inbound calls and, with that in mind, it provides telephone answering and message taking, customer assistance, order processing and help with credit card purchases. CMS Call Center also will dispatch calls as needed if something that needs immediate attention arises and your company, in turn, must respond quickly. The call center offers help 24 hours a day, seven days a week, 365 days a year.
CMS Call Center can be your virtual receptionist by representing your brand when dealing with customers, scheduling appointments and dealing with customers without you as a business owner having to take on full-time employees of your own to attend to these tasks. You also can operate your small or mid-sized business using CMS Call Center with a toll-free number and a local phone number. CMS Call Center also makes use of automated services, such as voicemail, if you as a business owner need that type of help.
This firm will help your company with surveys and customer feedback. However, outreach efforts are not really this company's strong suit. It does not do follow-up calls to gauge customer satisfaction with your firm's products or services, there are no scheduled call-back times arranged to hear from customers, the firm does not do disaster recovery, and individuals who call in and who are on hold are not told how long they must wait. In addition, CMS Call Center does not do lead generation nor does it handle cold-calling.
This company hires agents based in the United States, and its call center representatives speak English easily and well. Unfortunately, it does not offer bilingual support in Spanish, which could be a decided minus since the number of Spanish-speaking people in North American has grown dramatically and they represent a substantial market for many goods and services. CMS Call Center also does not offer assistance in other languages.
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