inContact’s cloud solutions enable call centers to operate more efficiently, create differentiated and profitable customer interactions and build a technology infrastructure that supports future growth. Our hosted call center software solutions are built on a flexible platform—opening the door to endless call center improvement opportunities. From hosted automatic call distributors (ACD), computer telephony integration (CTI) and interactive voice response (IVR), to cutting-edge workforce management resources, our call center software platform can not only improve your customer satisfaction response but significantly reduce your call center’s operational costs.
You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.
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inContact Cloud Contact Center Software integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Cloudswave Score for inContact Cloud Contact Center Software
Rating based on 3 Critic Reviews
inContact is used by both SMBs and large call centers all over the world and in multiple industry verticals. The app meets the needs of call center agents and customer service reps, along with their supervisors and managers. Through its reporting and workforce optimization features the app is also useful for HR staff, training professionals, quality control managers and employers. The skills-based call routing means the app can be used by IT support, developers, account managers, and operations managers.
From Compare Call Center Softwares
inContact is addressing an under-served market with their contact management and call center technology. Their solutions are advanced, secure, and cost-effective. Since inContact is scalable, it’s ideal for companies who primarily receive inbound calls and who want to grow. They’ve received Product of the Year awards from Customer Interaction Solutions three years running, as well as 2010 IP Contact Center Technology Pioneer Award from TMC.net and 2010 Innovation Award from TMC Labs.
Each feature plugs into the cloud-based call center software as an all-in-one solution. Just choose the pieces you need for your organization and get started. The ability to add and drop features makes inContact's call center solution a worthwhile consideration to any growing company.
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