Logo for inContact Cloud Contact Center Software

inContact Cloud Contact Center Software

Logo for inContact Cloud Contact Center Software

inContact Cloud Contact Center Software Coupons, Reviews, Comparisons and Alternatives


About inContact Cloud Contact Center Software

inContact’s cloud solutions enable call centers to operate more efficiently, create differentiated and profitable customer interactions and build a technology infrastructure that supports future growth. Our hosted call center software solutions are built on a flexible platform—opening the door to endless call center improvement opportunities. From hosted automatic call distributors (ACD), computer telephony integration (CTI) and interactive voice response (IVR), to cutting-edge workforce management resources, our call center software platform can not only improve your customer satisfaction response but significantly reduce your call center’s operational costs.

You’ll get an award-winning cloud solution that doesn’t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.

  • 69

    Score

    3 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

  • Claim your badge

Features & Specifications

Key Features

  • Interactive Voice Response (IVR)
  • CRM Integrations (like Salesforce)
  • Multi-Channel ACD
  • Workforce Management
  • Personal Connection™ Predictive Dialer
  • Workforce Optimization
  • Cloud Contact Center Platform
  • Verint Speech Analytics Engine
  • Social, Chat, Phone, Email
  • Smart Inbox™

Specifications

Categories
Supported languages
English
Serviceable Area
Canada,  United States
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
Integrations
inContact Cloud Contact Center Software integrates with Zendesk and more than 3 other solutions. View details
Support Options
  • Knowledge Base
  • Phone Support
  • Video Tutorials

Ratings Summary

Metric Score Rank
cloudswave Score
69
#7
Domain Authority 60
#6
Alexa Rank 44569
#5
Integration 44
#10
Support options 61
#4
Platforms 50
#5
Show / Hide category leader in Radar

inContact Cloud Contact Center Software Demo Video

inContact Cloud Contact Center Software Screenshots

Plans & Pricing

Showing 1 out of 1 - View All

inContact Cloud Contact Center Software Integrations

logo for Zendesk

Zendesk

Help Desk and Ticket Management

inContact Cloud Contact Center Software integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Learn More

View All

Critic Reviews

  • 69

    Cloudswave Score for inContact Cloud Contact Center Software

    Rating based on 3 Critic Reviews

    3 Favorable reviews
    60 %
    0 Mixed reviews
    0 %
    2 unfavorable reviews
    40 %
  • inContact is used by both SMBs and large call centers all over the world and in multiple industry verticals. The app meets the needs of call center agents and customer service reps, along with their supervisors and managers. Through its reporting and workforce optimization features the app is also useful for HR staff, training professionals, quality control managers and employers. The skills-based call routing means the app can be used by IT support, developers, account managers, and operations managers.

  • inContact is addressing an under-served market with their contact management and call center technology. Their solutions are advanced, secure, and cost-effective. Since inContact is scalable, it’s ideal for companies who primarily receive inbound calls and who want to grow. They’ve received Product of the Year awards from Customer Interaction Solutions three years running, as well as 2010 IP Contact Center Technology Pioneer Award from TMC.net and 2010 Innovation Award from TMC Labs.

  • Each feature plugs into the cloud-based call center software as an all-in-one solution. Just choose the pieces you need for your organization and get started. The ability to add and drop features makes inContact's call center solution a worthwhile consideration to any growing company.

View All

User Reviews

View All Alternatives

Alternatives to inContact Cloud Contact Center Software

inContact Cloud Contact Center Software

Free Download: Call Center Software Pricing Guide

Enter your email and press continue to start downloading.

Detailed comparison of the 10 best Call Center software!

One last step to begin your download:

Complete this brief form and we'll email you the PDF document.

Thank you for downloading the Detailed comparison of the 10 best Call Center softwares white paper..

The white paper has been sent to your email. You can also download it right now from this URL: Detailed comparison of the 10 best Call Center softwares


Other must read white papers for you

clic to downlaod
Download This whitepaper
whitepaper image
Distance without the disconnect
clic to downlaod
Download This whitepaper
whitepaper image
VoIP Consideration for Small Business
clic to downlaod
Download This whitepaper
whitepaper image
Up Your Game With Unified Communications
clic to downlaod
Download This whitepaper
whitepaper image
Have you outgrown your business phone system?
clic to downlaod
Download This whitepaper
whitepaper image
From Lead to Close: Best-in-Class Sales Acceleration Techniques that Win
clic to downlaod
Download This whitepaper
whitepaper image
Roadmap for Selecting a Contact Center Infrastructure Solution
clic to downlaod
Download This whitepaper
whitepaper image
Top 10 Reasons to Move Your Contact Center to the Cloud
clic to downlaod
Download This whitepaper
whitepaper image
3 Industry Secrets for Smarter Customer Engagement
clic to downlaod
Download This whitepaper
whitepaper image
Making the most of your cloud CRM with an integrated cloud contact center

Detailed comparison of the 10 best Call Center softwares