Software Comparison
Cirrus Insight vs Pardot vs Samanage

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Listed in : IT Management

Cirrus Insight puts the power of the Salesforce.com CRM right inside Gmail. Cirrus Insight brings context to communications with prospects and custome... Learn More


Listed in : IT Management

Pardot, a salesforce.com Company, is a B2B Marketing Automation supplier that boosts income and increase proficiency for organizations with multi-touc... Learn More


Listed in : IT Management

Samanage is an enterprise service desk software that gives IT the opportunity to continuously improve how their organization supports strategic busine... Learn More

Free Trial

Pricing Starting From

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Cirrus Insight

Cloud Integration

$ 9
For 1 Month / 1 user(s)

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Pardot

Marketing Automation

$ 1000
For 1 Month / 1 user(s)

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Samanage

IT Management

No Pricing Available yet.

Available Features

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Cirrus Insight

Cloud Integration

See who opens your emails with real-time notifications

Save emails directly to Salesforce

See complete customer profiles with each message

Sync Google Calendar & Contacts to Salesforce

Sync Outlook Calendar to Salesforce

Create leads/contacts with Contact Capture

Use Salesforce templates in your inbox

Instantly create and update opportunities/cases

Track Salesforce usage and adoption rates with Cirrus Analytics

Integrates with all your favorite Salesforce apps

Compatible with Gmail, iPhone/iPad, Office 365, Outlook 2013 and all editions of Salesforce

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Pardot

Marketing Automation

In-depth Prospect Tracking

Lead Nurturing & Email Marketing

Lead Scoring & Grading

ROI Reporting

Real Time Alerts

Forms & Landing Pages

Standard CRM Integration

Advanced Email Analytics

Email Rendering Preview & Spam Analysis

Email and Landing Page A/B Testing

Advanced Dynamic Content

Google AdWords Integration

API Access - Up to 25K calls/day

Integrated Marketing Calendar

Social Profiles

Chat Support

Custom User Roles

Custom Object Integration

API Access - Up to 100K calls/day

Dedicated IP Address

Phone Support

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Samanage

IT Management

Service Desk

Ticket Management

Service Catalog

Self-Service Portal

Problem Management

Change Management

Knowledge Base

Auto-assignment

Email Integration

Reports

API

SLA

Google apps integration

Mobile access

Free Trial Availability

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Cirrus Insight

Cloud Integration
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Pardot

Marketing Automation

No Free Trial Available.

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Samanage

IT Management
Free Trial Available

Most Favorable User Review

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Cirrus Insight

Cloud Integration
User review from
9
Tamer Desouki
Mar 11, 2016

Cirrus Insight has been one of those products that are a great concept but can be a bit finicky at times. I’ll explain. First off, I use Cirrus Insight as a tool that attaches to my Gmail account. Cirrus is then linked to my Salesforce profile so that all my activity can be synchronized and saved. Since Gmail is the primary email provider I use for work, it is a perfect and seamless integration. The Cirrus Insight toolbar appears on the right-hand side of the Gmail inbox and contains valuable information. From the tabs top to bottom, they include: a search bar that allows you to search for any lead, contact or account that is saved in Salesforce. This is a great tool if you need to search for someone/thing quickly without having to navigate away from the screen you’re on. Second, there is a “My Task” tab that lists all Salesforce tasks that have been entered. You can add a task at any time as well as set the filter for how tasks are displayed. By default, I use the “Today Overdue” marker to show me what tasks I need to complete today as well as what tasks I have missed.There is also a “snapshot” tab that gives you a quick look at any person that you are focused on. It will show you what account they are associated with, if there are opportunities in Salesforce that are associated with this individual, and you can also find activity.

Pros :

  • The feature I think I use most is the email tracking feature. Whenever I am about to send an email, I make sure that Cirrus is going to track the email.
  • The information that it gathers is how many time the email was opened, what time it was opened, if a link was clicked on and what device they used to open the email.
  • This can be helpful in timing follow-up emails.

Cons :

  • One thing I dislike about this email tracking feature is sometimes there will be a false “email opened” response or Cirrus will fail to track that it was opened altogether.
  • This can be frustrating when trying to time the next set of emails.

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Pardot

Marketing Automation
User review from
10
Robert Belton
Mar 4, 2016

I would like to be able to avoid an overly positive review on this product to avoid scrutiny, but I have only the best things to say about its period. The customer service team is impeccable; the user-interface is flawless, fluid, easy and enjoyable to use; the functionality is jaw-dropping, and the ease at which you can use the software even if you're inexperienced is incredible.

Pros :

  • Pardot syncs with Salesforce impeccably, and it seems as if this was a match made in heaven.
  • This allows us to create reports and monitors analytic with ease and complete clarity, and our lead transfer and conversion process goes very smoothly.
  • I know if we schedule an email blast or marketing effort with Pardot, that the job will get done, and the results will be clear and leads waiting in the queue for our team to qualify and pursue in the morning.
  • It is also easy to set up a mini campaign or “drip” campaign for email marketing at the drop of a dime and get the results of interaction with a target audience.
  • My organization will often times create the appearance of an email blast effort for 100 or less contacts, and allow us to focus on key targeted individuals behavior to understand how they are interacting with our company’s content and analytics on conversion from that particular effort.
  • It is possible to embed a cookie within a simple email like detailed below, and you can track the interaction of that prospect ongoing with your website (yours only, not anything they do, obviously).

Cons :

  • The ONLY complaint I have about Pardot is more of a convenience one; in that it can take a long time (sometimes 24 hours ) to upload a lead / contact list of recipients into Pardot to engage them in a campaign.
  • This isn't usually an issue because we schedule our releases well in advance, but if anything ever comes up where we need to issue something NOW, we can be left without a paddle in that respect, and forced to release it ourselves in the old fashion way.

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Samanage

IT Management

No favorable user review available yet for Samanage.

Most Favorable Critic Review

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Cirrus Insight

Cloud Integration
100
Chad Griffeth , TrustRadius

Wednesday 12 August 2015

Cirrus Insight Use Cases and Deployment ScopeBeing a small business, I wear a lot of hats, and any tool that can streamline activities and save me time at a reasonable cost is highly appreciated and valuable. In working with Cirrus Insight, I appreciate their forward-looking approach to their system as it has had small positive steps (syncing contacts and calendars) and huge leaps (templates integration, follow-up tasks/reminders and integration with custom objects) throughout my experience. It saves me a TON of time and makes my work life much more efficient.

More about Cirrus Insight
View all the Cirrus Insight Critic Reviews
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Pardot

Marketing Automation
75
Anonymous contribution , Hosted Apps and tools

Monday 26 April 2010

Pardot comes across as a very impressive top end lead management and email marketing automation system. It is well worth investigation for a mid to large organisation looking to develop lead nurture.

More about Pardot
View all the Pardot Critic Reviews
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Samanage

IT Management
100
Erik Blum , ITSMdaily

Sunday 08 February 2015

I am really impressed with Samanage, they have a great product with unique features. Usability is supereb and design is pleasant to the eyes. If you are looking for a Service Desk, give Samanage a chance with a 14 days trial, just to see what a great Service Desk looks like.

More about Samanage
View all the Samanage Critic Reviews

Most Unfavorable Critic Review

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Cirrus Insight

Cloud Integration

No critic review available yet for Cirrus Insight .

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Pardot

Marketing Automation
40
Giulia Biondi , GetApp

Sunday 01 March 2015

More about Pardot
View all the Pardot Critic Reviews
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Samanage

IT Management

No critic review available yet for Samanage .

Demo Video

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Cirrus Insight Demo Video

Cloud Integration
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Pardot Demo Video

Marketing Automation
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Samanage Demo Video

IT Management

Screenshots

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Cirrus Insight

Cloud Integration
Screenshot for Cirrus Insight 4 screenshots available
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Pardot

Marketing Automation
Screenshot for Pardot 5 screenshots available

Typical Customer

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Cirrus Insight

Cloud Integration
  • Business
  • Personal Use
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Pardot

Marketing Automation
  • Business
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Samanage

IT Management
  • Business

Supported Devices

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Cirrus Insight

Cloud Integration
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Pardot

Marketing Automation
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Samanage

IT Management

Supported Languages

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Cirrus Insight

Cloud Integration
  • English
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Pardot

Marketing Automation
  • English
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Samanage

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
  • All languages

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