Software Comparison
Cirrus Insight vs Mineful vs Freshservice

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Listed in : IT Management

Cirrus Insight puts the power of the Salesforce.com CRM right inside Gmail. Cirrus Insight brings context to communications with prospects and custome... Learn More


Listed in : IT Management

Mineful automates customer retention for online businesses. With automated actions based on customers intelligence, we help retailers and mobile apps ... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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Cirrus Insight

Cloud Integration

$ 9
For 1 Month / 1 user(s)

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Mineful

Marketing Automation

$ 99
For 1 Month / 1 user(s)

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Cirrus Insight

Cloud Integration

See who opens your emails with real-time notifications

Save emails directly to Salesforce

See complete customer profiles with each message

Sync Google Calendar & Contacts to Salesforce

Sync Outlook Calendar to Salesforce

Create leads/contacts with Contact Capture

Use Salesforce templates in your inbox

Instantly create and update opportunities/cases

Track Salesforce usage and adoption rates with Cirrus Analytics

Integrates with all your favorite Salesforce apps

Compatible with Gmail, iPhone/iPad, Office 365, Outlook 2013 and all editions of Salesforce

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Mineful

Marketing Automation

Customers: 25,001 - 50,000

Transaction based email marketing

Custom-Event triggered emails

Detect purchase pattern changes

Test variations of email messages

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Cirrus Insight

Cloud Integration
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Mineful

Marketing Automation
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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Cirrus Insight

Cloud Integration
User review from
9
Tamer Desouki
Mar 11, 2016

Cirrus Insight has been one of those products that are a great concept but can be a bit finicky at times. I’ll explain. First off, I use Cirrus Insight as a tool that attaches to my Gmail account. Cirrus is then linked to my Salesforce profile so that all my activity can be synchronized and saved. Since Gmail is the primary email provider I use for work, it is a perfect and seamless integration. The Cirrus Insight toolbar appears on the right-hand side of the Gmail inbox and contains valuable information. From the tabs top to bottom, they include: a search bar that allows you to search for any lead, contact or account that is saved in Salesforce. This is a great tool if you need to search for someone/thing quickly without having to navigate away from the screen you’re on. Second, there is a “My Task” tab that lists all Salesforce tasks that have been entered. You can add a task at any time as well as set the filter for how tasks are displayed. By default, I use the “Today Overdue” marker to show me what tasks I need to complete today as well as what tasks I have missed.There is also a “snapshot” tab that gives you a quick look at any person that you are focused on. It will show you what account they are associated with, if there are opportunities in Salesforce that are associated with this individual, and you can also find activity.

Pros :

  • The feature I think I use most is the email tracking feature. Whenever I am about to send an email, I make sure that Cirrus is going to track the email.
  • The information that it gathers is how many time the email was opened, what time it was opened, if a link was clicked on and what device they used to open the email.
  • This can be helpful in timing follow-up emails.

Cons :

  • One thing I dislike about this email tracking feature is sometimes there will be a false “email opened” response or Cirrus will fail to track that it was opened altogether.
  • This can be frustrating when trying to time the next set of emails.

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Mineful

Marketing Automation

No favorable user review available yet for Mineful .

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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Cirrus Insight

Cloud Integration
100
Chad Griffeth , TrustRadius

Wednesday 12 August 2015

Cirrus Insight Use Cases and Deployment ScopeBeing a small business, I wear a lot of hats, and any tool that can streamline activities and save me time at a reasonable cost is highly appreciated and valuable. In working with Cirrus Insight, I appreciate their forward-looking approach to their system as it has had small positive steps (syncing contacts and calendars) and huge leaps (templates integration, follow-up tasks/reminders and integration with custom objects) throughout my experience. It saves me a TON of time and makes my work life much more efficient.

More about Cirrus Insight
View all the Cirrus Insight Critic Reviews
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Mineful

Marketing Automation
100
Darrell Etherington , Gigaom

Friday 01 May 2009

I’m really glad I didn’t give Mineful a pass just because of my initial impressions of its interface. Turns out it’s a fantastic tool, and one that takes a lot of the heavy lifting out of HTML-based form creation. Check it out if you’re looking for a cheap, easy way to gather feedback from customers, clients and visitors over the web.

More about Mineful
View all the Mineful Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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Cirrus Insight

Cloud Integration

No critic review available yet for Cirrus Insight .

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Mineful

Marketing Automation
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Mineful
View all the Mineful Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Cirrus Insight Demo Video

Cloud Integration
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Mineful Demo Video

Marketing Automation
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Freshservice Demo Video

IT Management

Screenshots

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Cirrus Insight

Cloud Integration
Screenshot for Cirrus Insight 4 screenshots available
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Mineful

Marketing Automation
Screenshot for Mineful 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Cirrus Insight

Cloud Integration
  • Business
  • Personal Use
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Mineful

Marketing Automation
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

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Cirrus Insight

Cloud Integration
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Mineful

Marketing Automation
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Freshservice

IT Management

Supported Languages

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Cirrus Insight

Cloud Integration
  • English
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Mineful

Marketing Automation
  • English
  • Spanish
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Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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