Software Comparison
Cirrus Insight vs Greenrope vs HubSpot vs Freshservice

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Listed in : IT Management

Cirrus Insight puts the power of the Salesforce.com CRM right inside Gmail. Cirrus Insight brings context to communications with prospects and custome... Learn More


Listed in : IT Management

GreenRope is a full CRM and Marketing Automation software intended to streamline important sales and marketing actions. GreenRope's full CRM includes ... Learn More


Listed in : IT Management

HubSpot offers cloud-based marketing, sales, and CRM software that give to businesses the chance to deliver an inbound experience, which delights, eng... Learn More


Listed in : IT Management

Freshservice is a cloud-based service desk and IT service management solution that helps more than 7500 SMB, mid-market, and business clients worldwid... Learn More

Free Trial

Pricing Starting From

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Cirrus Insight

Cloud Integration

$ 9
For 1 Month / 1 user(s)

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Greenrope

CRM

$ 149
For 1 Month / 1 user(s)

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HubSpot

CRM

$ 2400
For 1 Year / 1 user(s)

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Freshservice

IT Management

$ 348
For 1 Year / 1 user(s)

Available Features

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Cirrus Insight

Cloud Integration

See who opens your emails with real-time notifications

Save emails directly to Salesforce

See complete customer profiles with each message

Sync Google Calendar & Contacts to Salesforce

Sync Outlook Calendar to Salesforce

Create leads/contacts with Contact Capture

Use Salesforce templates in your inbox

Instantly create and update opportunities/cases

Track Salesforce usage and adoption rates with Cirrus Analytics

Integrates with all your favorite Salesforce apps

Compatible with Gmail, iPhone/iPad, Office 365, Outlook 2013 and all editions of Salesforce

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Greenrope

CRM

7500 Contacts

Unlimited Users

Unlimited Emails

Complete CRM

Marketing Automation

Email Marketing

Event Management

Calendar Booking

Websites and Analytics

Social Network Marketing

Project Management

SMS Marketing

Surveys

Tracking and Stats

Templates

Advanced Marketing Tools

Social Collaboration

GreenRope CRM Mobile App

Lead Capture Forms

Wiki

Lead Scoring

Ticketing

Predictive Analytics

Ecommerce

Video Tracking

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HubSpot

CRM

Required Onboarding $5,000

10,000 Contacts

Plus $10 per 1k extra

Content Creation and Optimization

Email Marketing

Social Media Suite

Marketing Analytics Dashboards

Marketing Automation

Goal Based Nurturing

Custom Workflows

Salesforce Integration

Smart Content

Attribution Reporting

User Roles

Revenue Reporting

Custom Event Reporting

Custom Event Automation Triggers

A/B Testing CTAs

A/B Test Emails

Predictive Lead Scoring

Contacts Reporting

Company Reporting

Event-Based Segmentation

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Freshservice

IT Management

Integrated Game Mechanics

Round Robin Assignment

Custom SSL & Trusted IP

Service Catalog

Contract Management

Problem Management

Change Management

Release Management

Custom Roles

Portal Customization

CMDB

Satisfaction Surveys

Time Tracking

Unlimited End Users

Multiple Helpdesk Emails

Up to 3 agents

Up to 100 free assets

Incident Management

Knowledge Base

Self Service Portal

SLA Management

100 End Users

100 Free Assets

Free Trial Availability

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Cirrus Insight

Cloud Integration
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Greenrope

CRM
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HubSpot

CRM
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Freshservice

IT Management
Free Trial Available

Most Favorable User Review

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Cirrus Insight

Cloud Integration
User review from
9
Tamer Desouki
Mar 11, 2016

Cirrus Insight has been one of those products that are a great concept but can be a bit finicky at times. I’ll explain. First off, I use Cirrus Insight as a tool that attaches to my Gmail account. Cirrus is then linked to my Salesforce profile so that all my activity can be synchronized and saved. Since Gmail is the primary email provider I use for work, it is a perfect and seamless integration. The Cirrus Insight toolbar appears on the right-hand side of the Gmail inbox and contains valuable information. From the tabs top to bottom, they include: a search bar that allows you to search for any lead, contact or account that is saved in Salesforce. This is a great tool if you need to search for someone/thing quickly without having to navigate away from the screen you’re on. Second, there is a “My Task” tab that lists all Salesforce tasks that have been entered. You can add a task at any time as well as set the filter for how tasks are displayed. By default, I use the “Today Overdue” marker to show me what tasks I need to complete today as well as what tasks I have missed.There is also a “snapshot” tab that gives you a quick look at any person that you are focused on. It will show you what account they are associated with, if there are opportunities in Salesforce that are associated with this individual, and you can also find activity.

Pros :

  • The feature I think I use most is the email tracking feature. Whenever I am about to send an email, I make sure that Cirrus is going to track the email.
  • The information that it gathers is how many time the email was opened, what time it was opened, if a link was clicked on and what device they used to open the email.
  • This can be helpful in timing follow-up emails.

Cons :

  • One thing I dislike about this email tracking feature is sometimes there will be a false “email opened” response or Cirrus will fail to track that it was opened altogether.
  • This can be frustrating when trying to time the next set of emails.

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Greenrope

CRM

No favorable user review available yet for Greenrope.

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HubSpot

CRM
User review from
10
Mike Rizzo
Nov 16, 2015

The HubSpot platform is extremely powerful. I tend to think of their tool as a serious of different positions within my marketing team. I firmly believe we could (and should) have 1 person for each of the core functions offered in HubSpot. That isn't to say you MUST have a person for each role... I say that because I don't want to discourage anyone from using HubSpot's robust and scalable platform for their team. In other words, I think that you can buy HubSpot today and grow with HubSpot tomorrow.

Pros :

  • Immensely powerful logic / rules-based marketing triggers. Great email marketing.
  • A/B testing.
  • Templates are mostly easy to work with, the marketplace for templates is helpful for a quick start.
  • Great landing page functionality

Cons :

  • You should learn (or have someone who can) how to design in HubSpot (landing page / blog / email editor) in order to get the most out of the tool.
  • Reporting is getting better, but still needs improvement.

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Freshservice

IT Management

No favorable user review available yet for Freshservice.

Most Favorable Critic Review

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Cirrus Insight

Cloud Integration
100
Chad Griffeth , TrustRadius

Wednesday 12 August 2015

Cirrus Insight Use Cases and Deployment ScopeBeing a small business, I wear a lot of hats, and any tool that can streamline activities and save me time at a reasonable cost is highly appreciated and valuable. In working with Cirrus Insight, I appreciate their forward-looking approach to their system as it has had small positive steps (syncing contacts and calendars) and huge leaps (templates integration, follow-up tasks/reminders and integration with custom objects) throughout my experience. It saves me a TON of time and makes my work life much more efficient.

More about Cirrus Insight
View all the Cirrus Insight Critic Reviews
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Greenrope

CRM
100
Anonymous contribution , SmallBizCRM

Wednesday 02 October 2013

GreenRope has an extremely rich set of features that work together seamlessly. In fact, it is amongst the very few CRM solutions that offer so many functions. It does a good job in integrating nicely with third-party applications and providing top-notch integration with social media. Small and mid-sized businesses in search for a cost-effective cloud based solution to streamline their operations should definitely try out GreenRope. There may be no need to look further!

More about Greenrope
View all the Greenrope Critic Reviews
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HubSpot

CRM
100
Marcus Sheridan , The Sales Lion

Thursday 23 May 2013

Look, I know you may still have some questions. I could have written all day about what I love about HS but I figured 2500 words was enough for even the most patient of readers.

More about HubSpot
View all the HubSpot Critic Reviews
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Freshservice

IT Management
100
Alexis Casanis , GetApp

Wednesday 20 August 2014

Designed to simplify enterprise IT operations, Freshservice is a complete Service Desk, packed with powerful automation features that suits every organization's IT needs. But not only that. We use also and as customer support platform Freshservice has one core value proposition: to help businesses understand and connect with their clients to build more effective services. Support tickets, feedback forums, knowledge bases and metrics are all features of this tool.

More about Freshservice
View all the Freshservice Critic Reviews

Most Unfavorable Critic Review

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Cirrus Insight

Cloud Integration

No critic review available yet for Cirrus Insight .

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Greenrope

CRM
50
Bron , Customer Talk

Tuesday 23 August 2011

GreenRope has taken its organic growth approach about as far as it can. It is not the only CRM product attempting to address the small business market and that market could benefit from the richness and simplicity GreenRope offers. The company now needs to get better known and reach out to the market which may mean taking on outside capital and the structure and advice that comes with it.

More about Greenrope
View all the Greenrope Critic Reviews
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HubSpot

CRM
50
Konrad from Contact Clould , Software Advice

Friday 01 February 2013

The system will work wonderfully 80% of the time but the other 20% of the time system breaks down (workflows wont work, wont capture valuable leads, will spam lists despite a suppression list, etc.). The development team is always working on it, but this can take 48+ hours with no communication and really no explanation.

More about HubSpot
View all the HubSpot Critic Reviews
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Freshservice

IT Management
40
Benjamin Seeman , GetApp

Thursday 14 August 2014

I been a customer for a week and the user sign up is very flacky at best. My users can sign up to submit a ticket so it's been pretty much useless at this point. I have mentioned this several times and submitted tickets to the company's helpdesk. They seem to get back but always ends up as they are looking into the issue and they close out the ticket like it's fixed. One week later I still having issues. If problem still occurs I will mostly cancel within the next few days.

More about Freshservice
View all the Freshservice Critic Reviews

Demo Video

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Cirrus Insight Demo Video

Cloud Integration
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Greenrope Demo Video

CRM
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HubSpot Demo Video

CRM
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Freshservice Demo Video

IT Management

Screenshots

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Cirrus Insight

Cloud Integration
Screenshot for Cirrus Insight 4 screenshots available
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Freshservice

IT Management
Screenshot for Freshservice 4 screenshots available

Typical Customer

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Cirrus Insight

Cloud Integration
  • Business
  • Personal Use
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Greenrope

CRM
  • Business
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HubSpot

CRM
  • Business
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Freshservice

IT Management
  • Business

Supported Devices

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Cirrus Insight

Cloud Integration
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Greenrope

CRM
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HubSpot

CRM
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Freshservice

IT Management

Supported Languages

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Cirrus Insight

Cloud Integration
  • English
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Greenrope

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Hebrew
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish
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HubSpot

CRM
  • English
  • French
  • Spanish
  • German
  • Japanese
  • Chinese
  • Portuguese
screenshot for Freshservice

Freshservice

IT Management
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish

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