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Avaya Aura Call Center Elite

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Avaya Aura Call Center Elite Coupons, Reviews, Comparisons and Alternatives


About Avaya Aura Call Center Elite

Call Center Elite Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.

Enable your business to handle all types of customer interactions more efficiently by helping to ensure that the right resources are readily available to your customers. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. With a single pool of agents, regardless of location, assisting your customers and prospects through their preferred contact channel, you are equipped to deliver the right customer experience every time.

also we understand and adapt your customer service operations to help ensure an optimal customer experience. Historical and real-time reporting from Call Management System helps managers, supervisors, and agents to better understand how customers are being served. Your customer service organization can analyze customer trends, establish performance benchmarks, and plan marketing and customer-service campaigns that align with your business goals.

  • TBD

    Score

    0 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Windows
    Mac OSX
    Linux
  • Mobile
    iOS
    Android
  • API
    Availability
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Multichannel interaction support
  • Call routing
  • Skill-based/ dynamic routing rules
  • Automated interactions
  • Call recording
  • Avaya Call Management System reports
  • Performance analysis
  • Multi-tenant ANAV interface
  • Unified agent desktop
  • Inbound & outbound calling

Specifications

Categories
Supported languages
English
Serviceable Area
Australia,  Canada,  India,  Russian Federation,  United States
Supported Platforms
  • Web Based
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App Android
Support Options
  • Online Support
  • Phone Support
  • Video Tutorials

Ratings Summary

Domain Authority 85
#1
Alexa Rank 28628
#2
Integration 85
#3
Support options 61
#4
Platforms 66
#4
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Avaya Aura Call Center Elite Demo Video

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Avaya Aura Call Center Elite

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