Avoxi offers call center solutions to local and international businesses that can be customised to meet the needs of your company. In addition to common call center features, such as routing and queuing, Avoxi offers business telephony tools such as IVR, VoIP, ACD, and local and international phone numbers.
Avoxi's Smart Queue product is their cloud contact center solution, built on open source technology it can be customised by Avoxi's engineers to meet your individual requirements. The product includes automatic call distribution (ACR), call recording, inbound call queues, IVR/ auto attendant, time of day routing, and real-time monitoring.
By integrating VoIP call technology with virtual PBX, Avoxi offers international toll free numbers, universal international freephone numbers, as well as US and Canada toll free numbers. You can also set up "vanity numbers" such as 1-800 FLOWERS. You can choose one, or a combination of the these, depending on your business needs.
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