User test software helps you to conduct product testing using a predefined user panel. The test involves subjecting the users to try your product, software etc., and to concretely identify the problems and benefits.
A variety of observation methods exist within these software, ranging from video or voice recording, or simply getting users to return a form.
The objective of user test software is to help you observe real user behavior toward a product or software in a detailed manner. This method helps you identify potential pitfalls or challenges which could prevent access to the proposed information. It provides the team with impartiality when making design and navigation decisions, etc. The user tests can therefore be useful in cases of uncertainty and curb endless debates between sometimes arbitrary choices.
It happens very often that project teams lack the necessary hindsight to make the right choices. Resorting to a user panel for an objective opinion on certain controversial points in your project is a considerable advantage.
Many solutions are available on the market, with varying price points and varying levels of technology. With some you can record tester behavior, while others only allow for email responses.
You should pay particular attention to the following things:
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