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SherpaDesk Coupons, Reviews, Comparisons and Alternatives

About SherpaDesk

SherpaDesk is a help desk solution that focuses on what matters the most time. It's a complete solution to manage clients, capture billable time and monitor projects' profitability.

The cloud-hosted professional service automation (PSA) solution that integrates key elements into one solution. You can track customer service issues, log time for billing, and manage the project profitability. Furthermore, the mobile application is the perfect solution for organisations who have technicians in the field to record all of their time and expenses to a customer.

  • 91


    18 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Complete API library
  • Track and route work orders from users
  • Create custom notifications on specific issues
  • Use Active Directory to manage user authentication
  • Capture all billable hours via email, mobile or web app
  • Convert billable time to invoices
  • Track incoming calls and manage service level agreements
  • Engage customers using the chat with remote desktop
  • Track billable time to all projects
  • Track billable time to all clients
  • Take control of a user's desktop
  • Create multiple customer rate plans for customers
  • Evaluate performances against the team
  • Receive and update support activity via the email parser
  • Manage and report on all customers support issues
  • Create rich text private and public support articles
  • Create custom alerts to notify when issues become neglected
  • Integrate into leading accounting and LDAP management tools
  • Route issues based on type, account, priority and projects


Supported languages
Serviceable Area
Canada,  United Kingdom,  United States
Supported Platforms
  • Web Based
  • Mobile Web
  • Mobile App IOS
  • Mobile App Android
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials
Security and privacy
  • Multiple Location Data backup

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 36
Alexa Rank 369234
Support options 90
Platforms 50
Show / Hide category leader in Radar

SherpaDesk Demo Video

SherpaDesk Screenshots

Plans & Pricing


for 1 Month / 2 user(s)


  • Robust Time Tracking
  • Unlimited Email Boxes
  • Unlimited Customers
  • Unlimited Projects
  • Unlimited Invoicing
  • Unlimited Asset Tracking
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Critic Reviews

  • 91

    Cloudswave Score for SherpaDesk

    Rating based on 18 Critic Reviews

    18 Favorable reviews
    100 %
    0 Mixed reviews
    0 %
    0 unfavorable reviews
    0 %
  • SherpaDesk has is a great tool for small IT service provider. Ticketing, comments and time logging works seamlessly and our customer happiness has grown after we started to use SherpaDesk. Guys at BigWegApps listens our needs and they have done several improvements for us.

    Pros : UI, Comments include time logging, email parsing.

    Cons : Reporting needs improvement - customer portal could include reporting.

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User Reviews

View All Alternatives

Alternatives to SherpaDesk


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