Jobber Reviews and Cloudswave Rating

  • 83

    Cloudswave Score for Jobber

    Rating based on 42 Critic Reviews

    40 Favorable reviews
    95 %
    1 Mixed reviews
    2 %
    1 unfavorable reviews
    2 %
  • Great program severely stunted by its accounting systems

    Where I want Jobber to be at: All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done! Where we are currently at with Jobber: We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless. Here are some of the main issues that we are encountering with Jobber: Invoices are not truly in sync (this is huge!) Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO. For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive. Can´?¢t apply a negative line item All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits. Can´?¢t apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget. We are able to apply a negative line item in QBO...so what gives? No partial payments You can´?¢t attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice. If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account. Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.

    Pros : - Great design - Good pricing - Support is very friendly

    Cons : - Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

    0 of 0 people found this review helpful

    Save time and money and start using Jobber today

    Our company provides two disparate services to home owners, handyman services and residential cleaning services. Finding a scheduling software solution to handle both types of businesses was a challenge. When we finally found Jobber we were very pleased to find a solution that was both complete and yet easy to learn and use. We were able to import our customer base from Quickbooks with no problem. As a matter of fact, the import/export functionality between Quickbooks and Jobber is exceptional. Now, we are able to enter information once (at the time of an estimate) and then use that same information to populate the work order and invoice in Jobber and even export it to Quickbooks so that we have a complete record of the work done in our accounting software. The two products combine to give your business a one-two punch in the battle to manage the amount of information generated on a daily basis. The calendar/scheduling portion of Jobber is also very good. We use the "grid" view and its easy to move jobs during the day or even to reassign to another team member. One improvement that could be made is to add team functionality to the scheduler. From a systems standpoint, this is not easy to do and I'm sure that once the programmers at Jobber figure it out, it will be rolled out to the users. We have just started using the capability to attach files to our customer's profiles. Now, we are able to scan handwritten documents such as estimates and attach them to the Quote in Jobber so that we can always go back and see the original document if needed. One concern with a cloud based scheduler such as Jobber is up time. I am happy to report that up time has never been an issue. The system operates with 99.99% availability. Its ready to use when you need it. Jobber provides exceptional customer service through their chat feature. A tech is always available during business hours.

    Pros : Ease of set up Ease of training - very intuitive to learn Ease of use You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.

    0 of 0 people found this review helpful

    Loving this Program

    We are an appliance repair company and were previously using a few different methods and programs to keep track of our upcoming jobs and outstanding invoices. Using Jobber has given us a much clearer picture of our invoices, schedule, and quotes. It's freed up a lot of my time to focus on marketing and promotion strategies to grow our business. We feel more confident about growing our business in the near future, now that we know we will be able to keep track of the work flow and employees so easily. I love that Jobber helps me to properly route our jobs and it syncs everything up with Quickbooks. The only thing I that I have had any trouble with, is that Jobber will not sync invoices to Quickbooks if the customer memo is over 101 characters, which Aidan has assured me they are working on correcting (Jobber has great customer support!). Regardless, I highly recommend this program!

    Pros : Easy to use Map feature helps to route jobs Reminds to collect on outstanding bills Syncs to Quickbooks Great customer support

    0 of 0 people found this review helpful
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  • Ease-of-use

    Sometimes, I have to click several more times than I should have to.

    Functionality

    It meets my basic needs: mobile estimates, invoicing, scheduling crews to jobs on certain days, and having employees track their own hours.

    Product Quality

    It's visibly attractive and colorful. It's intuitive to get around, and there are multiple avenues to get to the right pages. It's pretty good software for small business (1-10 employees).

    Customer Support

    The folks at Jobber have done well, but there are somethings they can't help out with because the programmers aren't able to develop them at this point. But then, I don't really see major improvements going on, so I'm not sure how the programmers are spending their time, but I am only seeing a small part of it.

    Likes Best

    The best part of this program is the mobile/cloud-based feature that can be accessed by multiple people on the go and still see all the same information. I use the calendar to schedule and see where each of my crews are working for the day(s). I am running two crews, plus a sales schedule from Jobber. I would think that more than five schedules would be more difficult to run on Jobber, just because of the way their calendar is set up.

    There is a decent amount of customization; I was able to enter the various services I offer to my clients with pre-set pricing. The estimate forms are fairly professional.

    I can give each of my crew leaders and members access (at a monthly fee per employee who has access), and they enter their own hours. So, payroll can be done fairly easily by downloading their hours into an Excel spreadsheet.

    Likes Least

    It does not sync very well with QuickBooks Desktop version. I am not interested in moving to QB online (several bookkeepers and accountants have advised not to go to QB online). It has created duplicates in Jobber, and Jobber does not offer a mass editing feature, like deleting or editing a batch of clients or contacts.

    JOBBER is not a CRM (client management tool), so it is not easy to pull out all the clients' addresses, emails, etc. to do a mass mailing or email blast. It also doesn't allow me to have automatic followup on certain projects that need attention in a shorter time period. For example, decks need to be done every two years to stay looking nice; I wish I could have a way of pulling this up or auto-notifying. It does not help you really stay in touch with past clients all that easily, and past clients are the easiest source of business compared to trying to get new business.

    Recommendations

    For the price, I think its pretty good. This is the only software I have used. There is one other I have heard very good things about, but it costs twice as much.

    The folks at Jobber have been fairly good to deal with, but I'm not sure how much development and improvement they are doing on the software. It seems like I have asked for several improvements that others have asked for, and there's still no sign that these relatively minor improvements have been addressed.

    0 of 0 people found this review helpful

    Ease-of-use

    Sometimes, it seems like there should be less clicks to get something done.

    Functionality

    My guys use it in the field on tablets and can send customers receipts from there.

    Product Quality

    It's pretty well-designed.

    Customer Support

    They have been great about getting back to us regarding questions we might have. They are always there to help.

    Likes Best

    It keeps everything in one convenient place.

    Likes Least

    Sometimes, it seems like there should be less clicks to get something done.

    Recommendations

    Take your time. Use the 30 day free trial to mess around with it.

    0 of 0 people found this review helpful
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  • The most interesting aspect of Jobber, according to me, is its seamless integration of multiple tasks and features. Thus, the solution combines resource scheduling with finance and project management. Of course, Jobber’s focus and approach on providing a comprehensive and mobile solution for an often-neglected target market is, also, a big plus. Definitely recommended.

    0 of 0 people found this review helpful
  • Jobber allows you to do everything from creating clients to generating and sending invoices, all from its mobile platform. Jobber also offers a plethora of additional paid add-ons for this already in-depth field service software.

    0 of 0 people found this review helpful
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