Software Comparison
Zopim vs Engage

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Engage helps you sell immediately anywhere online.  It enables sales professionals to be available for live omni-channel customer interactions and sa... Learn More

Pricing Starting From

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Zopim

Live Chat

Free Plan

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Engage

Live Chat

$ 7
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

screenshot for Engage

Engage

Live Chat

Control your online status

Be available for live sales engagements

Customer and partner messaging

Text, audio and video messaging

See web page customer is on

See the customer's browser and OS

See the referring URL

Watch what pages the customer visits

Take notes

IP Geolocate and map your customer

Audible and visual message alerts

View and keyword search logs

Research performance analytics

Rotating list of available agents

Site-wide toolbar

Available agent menu / directory

Timer-based proactive pop-ups

create your own custom button

And Many More.

Free Trial Availability

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Zopim

Live Chat
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Engage

Live Chat

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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Engage

Live Chat

No favorable user review available yet for Engage.

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
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Engage

Live Chat
100
Shel Gatto , AppAppeal

Monday 29 October 2012

WorkFace is an excellent solution for businesses that want to put a friendly face on an online support team. The application helps close the gap that is sometimes felt by customers trying to get answers for products and services on the web.

More about Engage
View all the Engage Critic Reviews

Demo Video

screenshot for Zopim

Zopim Demo Video

Live Chat
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Engage Demo Video

Live Chat

No Demo Video Available.

Typical Customer

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Zopim

Live Chat
  • Business
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Engage

Live Chat
  • Business

Supported Devices

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Zopim

Live Chat
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Engage

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Engage

Live Chat
  • English

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