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High Load Dashboard
IP Access Restriction
Maximum Users : Custom
Number of Reports : Custom
Simultaneous Tracked Sessions : Custom
Secure Live Chat
Named User Management
Real-time Visitor Monitoring
Custom Chat Surveys
Chat Routing / Queuing
User Activity Tracking
Dedicated Account Manager
When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.
Monday 26 November 2012
I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.More about Zopim
Tuesday 10 July 2012
WhosOn (currently WhosOnV5) really impressed us. A combination of both real-time web analytics software integrated with proactive-actionable live chat software, can appeal to many website based business owners, who search for an affordable web analytics and live chat All-In-One solution. WhosOn support is top-notch, and as a support service software company, we really expect for a high level of support, and it just what we’ve got. We Highly Recommend this product to everyone who searches for a complete Real-Time Web AnalyticsandLive Chat solution in an affordable price. You can even try WhosOn product for free and decide if it fits your company’s website marketing needs.More about WhosOn
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