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High Load Dashboard
IP Access Restriction
Simple Quick-Start Wizard
Pre & Post Chat Surveys
Basic Branding & Customization
Dept & Skills Based Routing
Customizable Buttons & Chat Windows
Push-Page & Agent-to-Visitor File Advanced Branding & Templating
Co-Navigate Website with Visitors
Comprehensive Survey Reporting
Multi-Step Conversion Tracking
Comprehensive Survey Reporting
Third Party Application Integration
Real-time Alerts & Notifications
Advanced Proactive Chat Invitations
Real-time Visitor Page Navigation History
Search Engine & Keyword Reporting
View Previous Chats & Survey Submissions
Advanced Off-line Visitor Reporting
56-bit SSL Security
Role Based Security
IP Address Blocking
Customer Support Access
Success Manager Access
When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.
Monday 26 November 2012
I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.More about Zopim
Wednesday 31 December 1969
Except for the fact that the navigation is not so user-friendly, the price and the features offered by the live chat system of Velaro.com is excellent. In fact, it ranked second in online reviews for the top ten best live chat support software. If value for your money and an asset to your business is what you are looking for, the Velaro Live Chat system is just the thing for you.More about Velaro
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