Software Comparison
Zopim vs Live2Support

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More

Pricing Starting From

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Zopim

Live Chat

Free Plan

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

Free Trial Availability

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Zopim

Live Chat
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Live2Support

Live Chat

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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Live2Support

Live Chat
User review from
10
zara imani
Jul 21, 2015

Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

Pros :

Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

Cons :

Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
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Live2Support

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

More about Live2Support
View all the Live2Support Critic Reviews

Most Unfavorable Critic Review

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Zopim

Live Chat

No critic review available yet for Zopim .

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Live2Support

Live Chat
40
Robert Brandl , ChattoolTester

Friday 31 May 2013

It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

More about Live2Support
View all the Live2Support Critic Reviews

Demo Video

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Zopim Demo Video

Live Chat
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Live2Support Demo Video

Live Chat

Screenshots

Typical Customer

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Zopim

Live Chat
  • Business
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Live2Support

Live Chat
  • Business
  • Personal Use

Supported Devices

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Zopim

Live Chat
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Live2Support

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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Live2Support

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Arabic

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