Software Comparison
Zopim vs Comm100 Live Chat vs HelpOnClick

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

Comm100 Live Chat enables you to communicate with your website visitors in real time. Comm100 Live Chat for SMB has all the essential live chat featur... Learn More

Free Trial

Listed in : Live Chat

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This customer service appandnbsp;helps you to see exactl... Learn More

Pricing Starting From

screenshot for Zopim

Zopim

Live Chat

Free Plan

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

$ 29
For 1 Month / 1 user(s)

screenshot for HelpOnClick

HelpOnClick

Live Chat

$ 10
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

All Team Features Plus

"Powered by" Removal

Department Routing

Performance Reports

Third-Party Integration

MaximumOn Technology

Auto Chat Distribution

In - Depth Reporting

Enterprise Security

Custom Training

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HelpOnClick

Live Chat

Up to 15 seats

Full multi website support

Powerful invitations rules

Virtual Agent – works when you rest

Choose a theme to match your site

Choose from existing icons

Use your own icon

Customize texts

Copy & paste HTML code One time set up

Customize all pre-chat fields

Use real pictures of your operators

Monitor traffic in real time

Invite to chat automatically

Invite to chat manually

Invite to chat by widget

Invite to chat by lightbox

Run multiple chats

See what the visitor is typing before they send it

Attach notes to your conversation

Use canned messages

Chat between operators

Transfer chat

Sound whenever a visitor has entered to chat

"Leave a message", redirect or hide when offline

Chat in any language

See operator statistics

View previous chats for returning visitors

Searchable transcript history

Use advanced statistics and reporting

Print or email transcripts

Set up Google Analytics reports

Facebook

Social Media Buttons: Twitter,Google+, Facebook

Google Analytics

CMS

E-Commerce

Help Desk & CRM

Free Trial Availability

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Zopim

Live Chat
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Comm100 Live Chat

Live Chat
Free Trial Available
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HelpOnClick

Live Chat

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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Comm100 Live Chat

Live Chat

No favorable user review available yet for Comm100 Live Chat.

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HelpOnClick

Live Chat

No favorable user review available yet for HelpOnClick.

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
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Comm100 Live Chat

Live Chat
100
Michael Eisenwasser , BuddyBoss

Wednesday 22 January 2014

Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.

More about Comm100 Live Chat
View all the Comm100 Live Chat Critic Reviews
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HelpOnClick

Live Chat
75
Anonymous contribution , Live chat Software

Wednesday 31 December 1969

When it comes to browser based live chat support, HelpOnClick stands up as one of the best support platforms available. It does not offer complicated features like third-party integration with CRM software but it’s web-based and this alongside other similar limitations can be forgiven.

More about HelpOnClick
View all the HelpOnClick Critic Reviews

Demo Video

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Zopim Demo Video

Live Chat
screenshot for Comm100 Live Chat

Comm100 Live Chat Demo Video

Live Chat
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HelpOnClick Demo Video

Live Chat

Screenshots

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Comm100 Live Chat

Live Chat
Screenshot for Comm100 Live Chat 4 screenshots available

Typical Customer

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Zopim

Live Chat
  • Business
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Comm100 Live Chat

Live Chat
  • Business
  • Personal Use
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HelpOnClick

Live Chat
  • Business

Supported Devices

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Zopim

Live Chat
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Comm100 Live Chat

Live Chat
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HelpOnClick

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for HelpOnClick

HelpOnClick

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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