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High Load Dashboard
IP Access Restriction
CRM Integration and API
Reports and History
99.95 % Uptime & SSL Security
All Team Features Plus
"Powered by" Removal
Auto Chat Distribution
In - Depth Reporting
When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.
My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.
-His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
-There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
-The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
-There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
-This tool is available through a web browser, desktop application, or a mobile device.
-This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.
Cons : -Some of the reports are not very helpful, as they do not provide much information.
-The reports are also not editable, allowing to download specific information.
-The dashboard is also rather confusing and is also unable to be edited.
-There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
-This makes it very difficult when seeking to find a chat regarding a specific subject.
Monday 26 November 2012
I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.More about Zopim
Friday 23 September 2011
ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.More about ClickDesk
Wednesday 22 January 2014
Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.More about Comm100 Live Chat
Sunday 20 October 2013
As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.More about LiveChat
Tuesday 14 October 2014
I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.More about ClickDesk
Friday 28 March 2014
I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.More about LiveChat
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