Software Comparison
Zopim vs ClickDesk vs Comm100 Live Chat vs LiveChat

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Listed in : Live Chat

Zopim Live Chat enriches any website with a sleek chat bar for customers to find live or off-line support. Zopim helps you engage, satisfy and deligh... Learn More


Listed in : Live Chat

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Live Chat

Comm100 Live Chat enables you to communicate with your website visitors in real time. Comm100 Live Chat for SMB has all the essential live chat featur... Learn More

Free Trial

Listed in : Live Chat

Whether you’ve just launched your business or been on the market for quite some time, you can use LiveChat to manage both online and offline support... Learn More

Free Trial

Pricing Starting From

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Zopim

Live Chat

Free Plan

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ClickDesk

Live Chat

Free Plan

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat

$ 29
For 1 Month / 1 user(s)

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LiveChat

Live Chat

$ 19
For 1 Month / 1 user(s)

Available Features

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Zopim

Live Chat

Widget Unbranding

Agent Reports

Real-Time Monitoring

High Load Dashboard

IP Access Restriction

24/7 Support

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

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Comm100 Live Chat

Live Chat

All Team Features Plus

"Powered by" Removal

Department Routing

Performance Reports

Third-Party Integration

MaximumOn Technology

Auto Chat Distribution

In - Depth Reporting

Enterprise Security

Custom Training

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LiveChat

Live Chat

Unlimited chat history

Full chat customization

Ticketing system

Data security

Advanced reporting

Agent groups

Branding support

Staffing prediction

Work scheduler

Dedicated acc. manager

Product training

Free Trial Availability

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Zopim

Live Chat
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ClickDesk

Live Chat

No Free Trial Available.

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Comm100 Live Chat

Live Chat
Free Trial Available
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LiveChat

Live Chat
Free Trial Available

Cloudswave Editorial Review

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Zopim

Live Chat

No Cloudswave Editorial Review available yet.

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ClickDesk

Live Chat

No Cloudswave Editorial Review available yet.

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Comm100 Live Chat

Live Chat

No Cloudswave Editorial Review available yet.

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LiveChat

Live Chat

LiveChat Review by Cloudswave

Be There for Your Customers with LiveChat

Chances are you’ve heard of LiveChat before. Even if the name doesn’t ring a bell, it’s a safe bet you’re familiar with the product. Just about everyone has visited a website before where a chat box popped up along with the offer to speak to someone from customer support. This is what LiveChat does better than most of the other companies I know of in the industry. If you want to increase your sales or simply keep your customers happy, I can’t imagine a better way to do it than with this software.

The Most Efficient Option for Communication

Right off the bat, I want to address why I finally decided to get LiveChat. I’m not SEO (Search Engine Optimization) savvy, but I know that it’s important to check your website analytics pretty regularly. Doing this, it became clear that something wasn’t going according to plan on my website. My bounce rate—how many visitors leave my site shortly after showing up—was far too high for comfort. At first, I addressed this by changing the copy on my site and simply adding more of it. My rationale was that people were most likely bouncing off my site because they weren’t getting enough information and simply grew impatient. It wasn’t like I was getting a lot of emails asking questions or something. Unfortunately, this didn’t seem to make much of a difference. My bounce rate was still noticeably high. It then occurred to me that my solution amounted to little more than a stab in the dark. I really had no concept of what was making users jump off the site so quickly. For all I knew, they showed up looking for a completely different product than the one I sold. This is where LiveChat came into play. I was now able to start a conversation with each and every visitor who came to my site. Did all of them want to talk to me? No. Those that did, though, gave me critical insight into what was causing this alarming exodus. These conversations eventually allowed me to revamp my site and significantly reduce my bounce rate. None of this would have been possible without LiveChat. My advice is to not make the same mistake I did. Don’t expect your site visitors will email you or pick up the phone and make a call. People want instant gratification these days. If they don’t see exactly what they want on your site, they’re going to leave and head to another that might offer what they are looking for.

Track Your Progress

I read somewhere that LiveChat solves the entire problem a customer is having 80% of the time. The other 20% of the time, only a follow-up is necessary.  However, another important benefit that I found from using LiveChat is that I could track my progress in terms of how well I was refining my approach. The more I spoke to my customers, the more I learned what they were looking for and what they wanted from my website. I took this feedback and created a better site. Other times, I refined my product line. Without LiveChat, I’d have a much harder time trying to figure out how well I was doing. I’d have to use convoluted tactics to analyze my reports and see if the last month of work had paid off. Those days are long behind me now. I’ll never waste that much time again. Instead, I depend on LiveChat to give me quick, quality feedback.

Get More Sales

LiveChat isn’t just about helping customers either. It’s also about creating them. Not everyone who comes to your site has already decided they want to buy from you. Some are just poking around, trying to get a feel for their options. A lot of them need to be convinced that any product, much less yours, is a necessity. You can leave it to your content to try getting the job done, or you can use LiveChat to make sure it does. No matter how good your content is—and you definitely want good content—you can’t customize it to each and every customer. All you can do is try casting the widest net possible and hoping that pays off. A lot of times, though, it most likely doesn’t. You’re losing potential business for no reason. With LiveChat, I could pitch clients live. I could read their responses and refine my approach in real-time to help convince the person on the other end that they needed my product.

Benefit from Word of Mouth Advertising

Another great benefit I discovered was that happy customers were recommending me to others. I know that a lot of times, these clients were happy solely because I used LiveChat with them. They liked not having to wait around for an answer to their particular problem. They liked knowing they didn’t have to remember a phone number or look it up when they had a question. Instead, they just returned to the same site they had visited to buy my product in the first place, knowing that a text box would immediately jump up and help them out.

Get Started within Minutes

Finally, I am very grateful for how simple LiveChat is. I’m not a tech-savvy person, to say the least. Even having an e-commerce website is pushing it for me. While I know adding platforms to my approach is important, I’ve always been cautious to do so, because it’s just not something I take to very easily. Fortunately, LiveChat took only a few minutes to install and deploy. It could not have been easier to do. Furthermore, once it’s installed, you can begin using it right away. Not only that, you can use it for multiple customers at the same time. I can easily chat to as many as 10 at the same time while still providing them with individual attention. This was impossible to do back in the day when I relied solely on a phone. LiveChat has breathed new life into my company, and I am eternally grateful to the creators. If you’d like to start engaging with your market better, I can’t recommend it enough.  

Most Favorable User Review

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Zopim

Live Chat
User review from
8
Sean Caruana
Feb 13, 2016

When choosing a platform for hosting a live chat system, a number of options are available. One of those most popular choices is Zopim, and it has truly earned its reputation as it has a large amount of features and an abundance of advantages. For many users, the free plan is enough to get started with, and the other plans are relatively cost-effective, especially when compared with some competing products. Setting up Zopim on a website is very straightforward since the actual code can be generated. This means that non-technical users can easily configure the setup of the live chat from Zopim's website, and then copy and paste a code snippet into their own website. Zopim supports many browsers, so the code snippet can be added to any major browser, and should be completely compatible.Plugins for Zopim are available for many mainstream content management systems such as Shopify, WordPress and Magento, so setup on these platforms is also very straightforward. Zopim has a number of useful features, which helps to facilitate the job of support agents. First of all, the live chat screen and popups can be hidden if no support personnel are online at a specific point in time, so as to avoid disappointment for customers. Support agents can also easily select pre-suggested answers for commonly used sentences. Users can select a department to be directed to before commencing the chat, so agents need not worry about dealing with issues beyond their expertise. While Zopim is definitely a great contender for a live chat system, there are some slight issues which are worth mentioning. First of all, site performance is sometimes impacted with the addition of the live chat. It is not a frequent issue, but in my experience, I have noticed it occurring on some occasions. So for users with strict requirements of performance and reliability, they might need to look elsewhere. Besides this, the only other problem which I have encountered is that the live chat layout, feature set and look-and-feel, is not very customizable, unlike some competing products such as Olark.

Pros :

  • Free plan available.
  • Cheaper than some competitors.
  • Very easy to integrate.
  • Supports different departments.
  • Works with major browsers.
  • WordPress, Joomla, Shopify and Magento plugins available.
  • Common phrases can be automated.
  • The live chat can be hidden when no agents are online.

Cons :

  • Some speed issues.
  • Not very customisable.

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ClickDesk

Live Chat

No favorable user review available yet for ClickDesk.

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Comm100 Live Chat

Live Chat

No favorable user review available yet for Comm100 Live Chat.

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LiveChat

Live Chat
User review from
10
Steve Blankenship
Mar 12, 2016

My company uses LiveChat to help drive leads, answer support questions, and improve customer service. This program allows website visitors to speak instantly with a live individual without having to pick up the phone or send an email. Our main idea of the use of this tool is to qualify leads who are interested in learning more about our products and want to make a purchase. We also use this to provide customer and technical support. This has become a very important tool for us as it has generated hundreds of thousands of dollars in revenue over the few years it has been implemented. It helps to resolve issues quickly when the need arises and answer a customer's questions without them have to contact their account rep and wait for an answer.

Pros :

-His program is very customizable, allowing you to implement it directly into your website without looking like an eyesore or that it doesn't' belong.
-There are many options, such as how the chat windows looks, when it pops up, greetings, language, pre- and post-chat surveys, and so much more.
-The visitor tab allows you to view who is currently visiting your website, their location, which pages they have visited on your site, how long they've been on your page, etc.
-There is also an option to setting up ticketing system for visitors to leave a message when a live agent is not available, such as after business hours, and those messages can be sent directly to the agent's email.
-This tool is available through a web browser, desktop application, or a mobile device.
-This allows LiveChat to be manned during specific times that agents are not able to get on their computer, such as offsite meetings.

Cons : -Some of the reports are not very helpful, as they do not provide much information.
-The reports are also not editable, allowing to download specific information.
-The dashboard is also rather confusing and is also unable to be edited.
-There is also no search option within the archives, so if you are looking for a specific chat, you will have to know the date and time it took place and who the agent who spoke with the client.
-This makes it very difficult when seeking to find a chat regarding a specific subject.

Most Favorable Critic Review

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Zopim

Live Chat
100
Ankur Jain , review of web

Monday 26 November 2012

I found Zopim to be extremely feature rich, affordable, ease to use and ease to install chat service. This is one of those services I can heartily recommend to all fellow startup geeks.

More about Zopim
View all the Zopim Critic Reviews
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ClickDesk

Live Chat
100
Miles Baker , clickscoop

Friday 23 September 2011

ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

More about ClickDesk
View all the ClickDesk Critic Reviews
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
100
Michael Eisenwasser , BuddyBoss

Wednesday 22 January 2014

Comm100 Live Chat is an excellent plugin. It s fast and has an intuitive interface. It works as expected and provides admins with a huge suite of tools to better communicate with visitors, and the admin interface can be accessed from just about anywhere. The pricing may be steep for some they charge monthly at $21/mo, $29/mo, or $49/mo per operator depending on your needs but if your business depends on converting visitors into customers then the expense is likely easy to justify. It gets my thumbs up.

More about Comm100 Live Chat
View all the Comm100 Live Chat Critic Reviews
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LiveChat

Live Chat
100
Daniel Aragon , Think Big online

Sunday 20 October 2013

As a real-time chat software solution, LiveChat is certainly a good and certainly one of the most cost-effective solutions available in the market today. So, if you are looking for an easy and effective solution for leveraging live chats to the benefit of your business then the LiveChat software certainly comes highly recommended.

More about LiveChat
View all the LiveChat Critic Reviews

Most Unfavorable Critic Review

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Zopim

Live Chat

No critic review available yet for Zopim .

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ClickDesk

Live Chat
20
Ryan Kearl , GetApp

Tuesday 14 October 2014

I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

More about ClickDesk
View all the ClickDesk Critic Reviews
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Comm100 Live Chat

Live Chat

No critic review available yet for Comm100 Live Chat .

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LiveChat

Live Chat
20
Anonymous contribution , GetApp

Friday 28 March 2014

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

More about LiveChat
View all the LiveChat Critic Reviews

Demo Video

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Zopim Demo Video

Live Chat
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ClickDesk Demo Video

Live Chat
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Comm100 Live Chat Demo Video

Live Chat
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LiveChat Demo Video

Live Chat

Screenshots

screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
Screenshot for Comm100 Live Chat 4 screenshots available

Typical Customer

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Zopim

Live Chat
  • Business
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ClickDesk

Live Chat
  • Business
  • Personal Use
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Comm100 Live Chat

Live Chat
  • Business
  • Personal Use
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LiveChat

Live Chat
  • Business
  • Personal Use

Supported Devices

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Zopim

Live Chat
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ClickDesk

Live Chat
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Comm100 Live Chat

Live Chat
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LiveChat

Live Chat

Supported Languages

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Zopim

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
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ClickDesk

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for Comm100 Live Chat

Comm100 Live Chat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish
screenshot for LiveChat

LiveChat

Live Chat
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Chinese
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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